Page 1 of 44
“MANAGEMENT AND PATIENT SAFETY (EXAM 2) “ NEWEST UPDATED EXAM 2025 –
2026 SOLVED QUESTIONS & ANSWERS VERIFIED 100% GRADED A+ (LATEST
VERSION) WELL REVISED AND HIGHLY RECOMMENDALE| ALREADY PASSED!!
Management and Patient Safety (EXAM 2)
High context cultures tend to communicate?
A. Politely
B. Respectfully
C. With similarities/harmony integration
D. Indirectly
E. All the above
E
Low context cultures tend to communicate?
A. Openly
B. True
C. With authentic integration
D. Directly
E. All the above
E
Semantics is the study of meaning in communication.
Additionally, words can mean different things to different people, or they might
not mean anything to another person.
A. True
B. False
A
Know examples of biased language:
What are the various types of communication?
A. Verbal communication
B. Non-verbal communication
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C. Written communication
D. All the above
D
Types of communication (verbal vs. non-verbal vs. written)
*understand the
differences between verbal, written and non-verbal communication*
Which of the following are examples of non-verbal cues?
A. Body language
B. Eye contact
C. Facial expressions
D. Posture
E. Touch
F. Space
G. All the above
G
-Use a subject line that summarizes your message
-Make your request in the first line of email
-End your email with a brief sign-off
-Think of a work email as a binding communication
-Let others know if you've received an email in error
A. DO's of a business email
B. DONT's of a business email
A
-Send/forward chain email
-Put anything in an email you don't want the world to see
-Write a message in capital letters
-Routinely "cc" everyone
-Hit send until you spell-check your email
A. DO's of a business email
B. DONT's of a business email
B
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What are the 8 ways to provide
constructive criticism?
1. Sit down and talk about their gifts
2. Talk about your own mistakes
3. Ask permission to be direct
4. Address the issue
5. Give proper direction
6. Sell them on what could happen if they correct mistake
7. Pour belief
8. Hold them accountable
What are the 14 keys to effective communication?
1. Give your attention
2. Listen, not just hear
3. Don't let your mind wander
4. Check for accuracy
5. Be aware of other's needs
6. Keep an open mind
7. Develop trust
8. Ask, don't tell
9. Motivate others
10. Keep a sense of humor
11. Develop comfortable relations
12. Create feelings of equality
13. Become genuinely interested in others
14. Offer advice, don't give advice
Principles, rules and guidelines formulated or adopted by an
organization to reach its long-term goals & considered a rule that is set by the
managers of a company to make sure that everyone has an understanding of
expectations is known as?
A. Policy
B. Procedure manual
A
Specific methods employed to express policies in action in day-to-day
operations of the organization & deals with more specific aspects of the job is
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known as?
A. Policy
B. Procedure manual
B
QUESTION asked
Policy analysis steps include:
A. Identifying problems
B. Analyzing policy
C. Policy development
D. Policy release
E. Policy implementation/evaluation
F. All the above
F
Failing to meet the expectations of a patient or customer is called?
A. Service failure
B. Service criticality
A
Even the best efforts to ensure customer service can result in failure to meet
the expectations of a patient or customer.
A. True
B. False
A
The magnitude of the consequences of a potential
service failure to the patient or customer is known as?
A. Service failure
B. Service criticality
B
QUESTION asked
The Agency of Healthcare Research and Quality (AHRQ) is governed by?
A. The US Department of Human and Health Services (HHS)
B. The US Department of Justice (DOJ)
“MANAGEMENT AND PATIENT SAFETY (EXAM 2) “ NEWEST UPDATED EXAM 2025 –
2026 SOLVED QUESTIONS & ANSWERS VERIFIED 100% GRADED A+ (LATEST
VERSION) WELL REVISED AND HIGHLY RECOMMENDALE| ALREADY PASSED!!
Management and Patient Safety (EXAM 2)
High context cultures tend to communicate?
A. Politely
B. Respectfully
C. With similarities/harmony integration
D. Indirectly
E. All the above
E
Low context cultures tend to communicate?
A. Openly
B. True
C. With authentic integration
D. Directly
E. All the above
E
Semantics is the study of meaning in communication.
Additionally, words can mean different things to different people, or they might
not mean anything to another person.
A. True
B. False
A
Know examples of biased language:
What are the various types of communication?
A. Verbal communication
B. Non-verbal communication
, Page 2 of 44
C. Written communication
D. All the above
D
Types of communication (verbal vs. non-verbal vs. written)
*understand the
differences between verbal, written and non-verbal communication*
Which of the following are examples of non-verbal cues?
A. Body language
B. Eye contact
C. Facial expressions
D. Posture
E. Touch
F. Space
G. All the above
G
-Use a subject line that summarizes your message
-Make your request in the first line of email
-End your email with a brief sign-off
-Think of a work email as a binding communication
-Let others know if you've received an email in error
A. DO's of a business email
B. DONT's of a business email
A
-Send/forward chain email
-Put anything in an email you don't want the world to see
-Write a message in capital letters
-Routinely "cc" everyone
-Hit send until you spell-check your email
A. DO's of a business email
B. DONT's of a business email
B
, Page 3 of 44
What are the 8 ways to provide
constructive criticism?
1. Sit down and talk about their gifts
2. Talk about your own mistakes
3. Ask permission to be direct
4. Address the issue
5. Give proper direction
6. Sell them on what could happen if they correct mistake
7. Pour belief
8. Hold them accountable
What are the 14 keys to effective communication?
1. Give your attention
2. Listen, not just hear
3. Don't let your mind wander
4. Check for accuracy
5. Be aware of other's needs
6. Keep an open mind
7. Develop trust
8. Ask, don't tell
9. Motivate others
10. Keep a sense of humor
11. Develop comfortable relations
12. Create feelings of equality
13. Become genuinely interested in others
14. Offer advice, don't give advice
Principles, rules and guidelines formulated or adopted by an
organization to reach its long-term goals & considered a rule that is set by the
managers of a company to make sure that everyone has an understanding of
expectations is known as?
A. Policy
B. Procedure manual
A
Specific methods employed to express policies in action in day-to-day
operations of the organization & deals with more specific aspects of the job is
, Page 4 of 44
known as?
A. Policy
B. Procedure manual
B
QUESTION asked
Policy analysis steps include:
A. Identifying problems
B. Analyzing policy
C. Policy development
D. Policy release
E. Policy implementation/evaluation
F. All the above
F
Failing to meet the expectations of a patient or customer is called?
A. Service failure
B. Service criticality
A
Even the best efforts to ensure customer service can result in failure to meet
the expectations of a patient or customer.
A. True
B. False
A
The magnitude of the consequences of a potential
service failure to the patient or customer is known as?
A. Service failure
B. Service criticality
B
QUESTION asked
The Agency of Healthcare Research and Quality (AHRQ) is governed by?
A. The US Department of Human and Health Services (HHS)
B. The US Department of Justice (DOJ)
