1|Page
CPPS Actual Exam /CPPS Exam Preparation/TCIS-
Therapeutic Crisis Intervention For Schools Practice
Exam With Questions And Correct Answers|| Latest
Exam!!!
A staff member discovered a medication with an incorrect
label. The staff immediately notified the pharmacist and
the correct label was sent prior to medication
administration. Then, the staff completed an event report
through the organization's reporting tool.
Which of the following actions should the unit manager
take in response to this event?
A.) Document the incident in the employee's performance
review.
B.) Investigate system failures and recognize the
employee for reporting a near-miss event.
C.) Notify the director of pharmacy about the pharmacist's
error.
D.) No action, since the incident did not cause patient
harm. - Answer-B.) Investigate system failures and
recognize the employee for reporting a near-miss event.
,2|Page
You are educating clinical managers in your health care
facility on how to identify appropriate events for conducting
a root cause analysis (RCA). Which event provides the
BEST opportunity for an RCA?
A.) A post-operative patient removes his own IV, causing a
skin tear from the tape.
B.) A patient with no known allergies experiences an
anaphylactic reaction to an antibiotic, requiring transfer to
ICU.
C.) The biopsy samples from a colonoscopy are never
received by pathology after the procedure.
D.) In the last four months, there have been three
occurrences of depressed respirations related to sedation
in the same department. - Answer-C.) The biopsy samples
from a colonoscopy are never received by pathology after
the procedure.
A hospital is using the AHRQ Hospital Survey on Patient
Safety Culture. There were 80 employees who responded.
Responses to the survey item that states "we have patient
safety problems in this unit" were as follows:
Strongly Agree: 16
Agree: 32
Neither Agree nor Disagree: 12
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Disagree: 17
Strongly Disagree: 3
A.) 75%
B.) 60%
C.) 25%
D.) 20% - Answer-C.) 25%The AHRQ Hospital Survey on
Patient Safety Culture User Guide scoring guidance says
to use the "Strongly Agree/Agree" response sum, or, for
negatively worded items—such as this one—use the
"Strongly Disagree/Disagree" sum.
In this example, 17+3 gives us the response sum (i.e., 20),
which we divide by total number of respondents (i.e., 80):
20/80 = 25%.
What is one example of a communication technique
providers can use to improve communication with
patients?
A.) SBAR
B.) Teach-back
C.) CUSP
, 4|Page
D.) Two-Challenge Rule - Answer-B.) Teach-back
The Impact of Organizational Change on Safety
What are the three steps to managing patient safety
through organizational change?
A.) Monitor change, identify potential safety implications,
and employ countermeasures to mitigate any anticipated
risks
B.) Employ countermeasures to mitigate any anticipated
risks, monitor change
C.) Identify potential safety implications, employ
countermeasures to mitigate any anticipated risks, and
monitor the change
D.) None of the above - Answer-C.) Identify potential
safety implications, employ countermeasures to mitigate
any anticipated risks, and monitor the change
What is the term which describes the belief that one will
not be punished or humiliated for speaking up with ideas,
questions, concerns, or mistakes? - Answer-Psychological
safety
CPPS Actual Exam /CPPS Exam Preparation/TCIS-
Therapeutic Crisis Intervention For Schools Practice
Exam With Questions And Correct Answers|| Latest
Exam!!!
A staff member discovered a medication with an incorrect
label. The staff immediately notified the pharmacist and
the correct label was sent prior to medication
administration. Then, the staff completed an event report
through the organization's reporting tool.
Which of the following actions should the unit manager
take in response to this event?
A.) Document the incident in the employee's performance
review.
B.) Investigate system failures and recognize the
employee for reporting a near-miss event.
C.) Notify the director of pharmacy about the pharmacist's
error.
D.) No action, since the incident did not cause patient
harm. - Answer-B.) Investigate system failures and
recognize the employee for reporting a near-miss event.
,2|Page
You are educating clinical managers in your health care
facility on how to identify appropriate events for conducting
a root cause analysis (RCA). Which event provides the
BEST opportunity for an RCA?
A.) A post-operative patient removes his own IV, causing a
skin tear from the tape.
B.) A patient with no known allergies experiences an
anaphylactic reaction to an antibiotic, requiring transfer to
ICU.
C.) The biopsy samples from a colonoscopy are never
received by pathology after the procedure.
D.) In the last four months, there have been three
occurrences of depressed respirations related to sedation
in the same department. - Answer-C.) The biopsy samples
from a colonoscopy are never received by pathology after
the procedure.
A hospital is using the AHRQ Hospital Survey on Patient
Safety Culture. There were 80 employees who responded.
Responses to the survey item that states "we have patient
safety problems in this unit" were as follows:
Strongly Agree: 16
Agree: 32
Neither Agree nor Disagree: 12
,3|Page
Disagree: 17
Strongly Disagree: 3
A.) 75%
B.) 60%
C.) 25%
D.) 20% - Answer-C.) 25%The AHRQ Hospital Survey on
Patient Safety Culture User Guide scoring guidance says
to use the "Strongly Agree/Agree" response sum, or, for
negatively worded items—such as this one—use the
"Strongly Disagree/Disagree" sum.
In this example, 17+3 gives us the response sum (i.e., 20),
which we divide by total number of respondents (i.e., 80):
20/80 = 25%.
What is one example of a communication technique
providers can use to improve communication with
patients?
A.) SBAR
B.) Teach-back
C.) CUSP
, 4|Page
D.) Two-Challenge Rule - Answer-B.) Teach-back
The Impact of Organizational Change on Safety
What are the three steps to managing patient safety
through organizational change?
A.) Monitor change, identify potential safety implications,
and employ countermeasures to mitigate any anticipated
risks
B.) Employ countermeasures to mitigate any anticipated
risks, monitor change
C.) Identify potential safety implications, employ
countermeasures to mitigate any anticipated risks, and
monitor the change
D.) None of the above - Answer-C.) Identify potential
safety implications, employ countermeasures to mitigate
any anticipated risks, and monitor the change
What is the term which describes the belief that one will
not be punished or humiliated for speaking up with ideas,
questions, concerns, or mistakes? - Answer-Psychological
safety
