C483 - OA Prep – WGU Exam Questions
and Answers Graded A+
Which of the following refers to the immediate environment surrounding a firm,
including suppliers, customers, rivals, and new entrants?
A. relational environment
B. business situation
C. macroenvironment
D. competitive environment
E. business atmosphere - Correct answer-D. competitive environment
(The competitive environment is the immediate environment surrounding a firm. It
includes suppliers, customers, rivals, new entrants, and substitute products.)
In competition, a complement of a health club membership might be?
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,A. workout clothes.
B. free tickets to the movie.
C. an online workout program.
D. a karate club.
E. an adjacent furniture store - Correct answer-A. workout clothes.
(A complement is a potential opportunity because customers buy more of a given
product if they also demand more of the complementary product. The two products
are often used together.)
The internal environment includes?
A. competitors and the economy.
B. customers and suppliers.
C. government and social issues.
D. legal and political factors.
E. culture and climate. - Correct answer-E. culture and climate.
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,(The internal environment includes a firm's culture, climate, and values. The
external environment includes all relevant forces outside the organization's
boundaries.)
In Michael Porter's competitive environment model, the five parts of the model
are?
A. supply chain management, competitors, rival firms, the economy, and the
macroenvironment.
B. customer satisfaction, rival firms, the macroenvironment, the economy, and
suppliers.
C. new entrants, the macroenvironment, substitutes and complements, employees,
and the economy.
D. new entrants, the macroenvironment, the economy, rival firms, and competitors.
E. suppliers, new entrants, customers, substitutes and complements, and rival
firms. - Correct answer-E. suppliers, new entrants, customers, substitutes and
complements, and rival firms.
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, (According to Porter, successful managers do more than simply react to the
environment; they act in ways that actually change the organization's environment.
His model focuses on new entrants, customers, substitutes and complements,
suppliers, and rival firms.)
Which of the following aspects of organization culture will tell you what the firm's
desired public image is?
A. the employee handbook
B. the stories people tell
C. the corporate mission statement
D. the organization's important business practices
E. the organization's symbols, rights, and ceremonies - Correct answer-C. the
corporate mission statement
(Corporate mission statements and official goals tell you what the firm's desired
public image is.)
Complexity and dynamism in the environment result in?
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and Answers Graded A+
Which of the following refers to the immediate environment surrounding a firm,
including suppliers, customers, rivals, and new entrants?
A. relational environment
B. business situation
C. macroenvironment
D. competitive environment
E. business atmosphere - Correct answer-D. competitive environment
(The competitive environment is the immediate environment surrounding a firm. It
includes suppliers, customers, rivals, new entrants, and substitute products.)
In competition, a complement of a health club membership might be?
©COPYRIGHT 2025, ALL RIGHTS RESERVED 1
,A. workout clothes.
B. free tickets to the movie.
C. an online workout program.
D. a karate club.
E. an adjacent furniture store - Correct answer-A. workout clothes.
(A complement is a potential opportunity because customers buy more of a given
product if they also demand more of the complementary product. The two products
are often used together.)
The internal environment includes?
A. competitors and the economy.
B. customers and suppliers.
C. government and social issues.
D. legal and political factors.
E. culture and climate. - Correct answer-E. culture and climate.
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,(The internal environment includes a firm's culture, climate, and values. The
external environment includes all relevant forces outside the organization's
boundaries.)
In Michael Porter's competitive environment model, the five parts of the model
are?
A. supply chain management, competitors, rival firms, the economy, and the
macroenvironment.
B. customer satisfaction, rival firms, the macroenvironment, the economy, and
suppliers.
C. new entrants, the macroenvironment, substitutes and complements, employees,
and the economy.
D. new entrants, the macroenvironment, the economy, rival firms, and competitors.
E. suppliers, new entrants, customers, substitutes and complements, and rival
firms. - Correct answer-E. suppliers, new entrants, customers, substitutes and
complements, and rival firms.
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, (According to Porter, successful managers do more than simply react to the
environment; they act in ways that actually change the organization's environment.
His model focuses on new entrants, customers, substitutes and complements,
suppliers, and rival firms.)
Which of the following aspects of organization culture will tell you what the firm's
desired public image is?
A. the employee handbook
B. the stories people tell
C. the corporate mission statement
D. the organization's important business practices
E. the organization's symbols, rights, and ceremonies - Correct answer-C. the
corporate mission statement
(Corporate mission statements and official goals tell you what the firm's desired
public image is.)
Complexity and dynamism in the environment result in?
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