PHM114 – Final ACTUAL EXAM 250 QUESTIONS
AND CORRECT ANSWERS COVERING THE MOST
TESTED QUESTIONS GUARANTEE OVER 85%
PASSMARK
What term describes an agreement reached after negotiation between a patient and a healthcare
professional that respects the beliefs and wishes of the patient in determining whether, when, and how
medicines are to be taken? - correct answer -Concordance
Which group has the ultimate control over their health-related decisions and behaviours? - correct
answer -Patients
Which group can advise, educate, motivate patients, but cannot compel? - correct answer -Health
professionals
What type of issues are complex, multi-dimensional, and psychological in nature? - correct answer -
Concordance issues
What term describes an approach to problem solving that is a mental shortcut to reduce the cognitive or
emotional load of decision making? - correct answer -Heuristics
What concept is related to our unconscious bias that may negatively influence our practice? - correct
answer -Heuristics
What concept can help us understand how other health care professionals think and behave? - correct
answer -Heuristics
"What concept can help us understand and relate to decisions patients make that don't ""make
sense""? - correct answer -Heuristics"
What term describes the tendency to under-emphasize a situational explanation and over-emphasize a
trait or personality characteristic as the reason for an observation? - correct answer -Attribution Errors
,Which heuristic refers to the ease with which a particular thought can be brought to mind? - correct
answer -Availability Heuristic
Which heuristic refers to when an infrequent event can be easily and vividly pictured, and we
overestimate its likelihood? - correct answer -Availability Heuristic
Which heuristic is described when marketers/politicians try to sway us with a single vivid story rather
than a large body of statistical evidence? - correct answer -Availability Heuristic
Which heuristic is described as the use of categories (stereotypes) to facilitate rapid judgement or
assessment? - correct answer -Representativeness Heuristic
Which heuristic is described when the prototype of the category becomes the foundation of judgement,
not the characteristics of the individual? - correct answer -Representativeness Heuristic
"Which heuristic has a problem of overlooking ""base rates""? - correct answer -Representativeness
Heuristic"
Which heuristic is the process of adjusting the facts to correspond to pre-conceived notions/ideas? -
correct answer -Anchoring/Adjustment Heuristic
Which heuristic is significantly amplified by social media? - correct answer -Anchoring/Adjustment
Heuristic
Which heuristic has people literally cannot seeing, hearing, or understanding contrary-minded points of
view? - correct answer -Anchoring/Adjustment Heuristic
Which heuristic occurs when our positive impressions of people, brands, and products in one area lead
us to have positive feelings in another area? - correct answer -Halo Effect
, "Which heuristic occurs when the tendency of one's expectations about the future to influence the
future in such a way that makes those expectations come true? - correct answer -Self-Fulfilling
Prophecy"
"What term describes an umbrella term describing different kinds of influence we can have over other's
thinking, beliefs, and behaviours? - correct answer -Persuasion"
Which persuasion method involves a small or trivial request followed by a larger one, encouraging
acceptance of the larger one? - correct answer -Foot-in-the-door Technique
Which persuasion method involves following up an extravagant request with a reasonable one such that
the guilty subject complies? - correct answer -Door-in-the-face Technique
Which persuasion method involves the persuader getting a person to commit to an offer they have no
intention of keeping; then the demand is suddenly increased, making it hard to say no to the higher
demand? - correct answer -Low-balling Technique
Which persuasion method involves an individual attempting to influence another person by becoming
more likeable to their target? - correct answer -Ingratiation
Which persuasion method involves intentionally twisting ones perception of reality for your own gain? -
correct answer -Gaslighting
Which persuasion method involves high volume/loud information? - correct answer -Firehosing
Which persuasion method involves rapid, continuous, and repetitive information? - correct answer -
Firehosing
Which persuasion method has no need for or commitment to objective facts, truths, or reality? -
correct answer -Firehosing
AND CORRECT ANSWERS COVERING THE MOST
TESTED QUESTIONS GUARANTEE OVER 85%
PASSMARK
What term describes an agreement reached after negotiation between a patient and a healthcare
professional that respects the beliefs and wishes of the patient in determining whether, when, and how
medicines are to be taken? - correct answer -Concordance
Which group has the ultimate control over their health-related decisions and behaviours? - correct
answer -Patients
Which group can advise, educate, motivate patients, but cannot compel? - correct answer -Health
professionals
What type of issues are complex, multi-dimensional, and psychological in nature? - correct answer -
Concordance issues
What term describes an approach to problem solving that is a mental shortcut to reduce the cognitive or
emotional load of decision making? - correct answer -Heuristics
What concept is related to our unconscious bias that may negatively influence our practice? - correct
answer -Heuristics
What concept can help us understand how other health care professionals think and behave? - correct
answer -Heuristics
"What concept can help us understand and relate to decisions patients make that don't ""make
sense""? - correct answer -Heuristics"
What term describes the tendency to under-emphasize a situational explanation and over-emphasize a
trait or personality characteristic as the reason for an observation? - correct answer -Attribution Errors
,Which heuristic refers to the ease with which a particular thought can be brought to mind? - correct
answer -Availability Heuristic
Which heuristic refers to when an infrequent event can be easily and vividly pictured, and we
overestimate its likelihood? - correct answer -Availability Heuristic
Which heuristic is described when marketers/politicians try to sway us with a single vivid story rather
than a large body of statistical evidence? - correct answer -Availability Heuristic
Which heuristic is described as the use of categories (stereotypes) to facilitate rapid judgement or
assessment? - correct answer -Representativeness Heuristic
Which heuristic is described when the prototype of the category becomes the foundation of judgement,
not the characteristics of the individual? - correct answer -Representativeness Heuristic
"Which heuristic has a problem of overlooking ""base rates""? - correct answer -Representativeness
Heuristic"
Which heuristic is the process of adjusting the facts to correspond to pre-conceived notions/ideas? -
correct answer -Anchoring/Adjustment Heuristic
Which heuristic is significantly amplified by social media? - correct answer -Anchoring/Adjustment
Heuristic
Which heuristic has people literally cannot seeing, hearing, or understanding contrary-minded points of
view? - correct answer -Anchoring/Adjustment Heuristic
Which heuristic occurs when our positive impressions of people, brands, and products in one area lead
us to have positive feelings in another area? - correct answer -Halo Effect
, "Which heuristic occurs when the tendency of one's expectations about the future to influence the
future in such a way that makes those expectations come true? - correct answer -Self-Fulfilling
Prophecy"
"What term describes an umbrella term describing different kinds of influence we can have over other's
thinking, beliefs, and behaviours? - correct answer -Persuasion"
Which persuasion method involves a small or trivial request followed by a larger one, encouraging
acceptance of the larger one? - correct answer -Foot-in-the-door Technique
Which persuasion method involves following up an extravagant request with a reasonable one such that
the guilty subject complies? - correct answer -Door-in-the-face Technique
Which persuasion method involves the persuader getting a person to commit to an offer they have no
intention of keeping; then the demand is suddenly increased, making it hard to say no to the higher
demand? - correct answer -Low-balling Technique
Which persuasion method involves an individual attempting to influence another person by becoming
more likeable to their target? - correct answer -Ingratiation
Which persuasion method involves intentionally twisting ones perception of reality for your own gain? -
correct answer -Gaslighting
Which persuasion method involves high volume/loud information? - correct answer -Firehosing
Which persuasion method involves rapid, continuous, and repetitive information? - correct answer -
Firehosing
Which persuasion method has no need for or commitment to objective facts, truths, or reality? -
correct answer -Firehosing
