PHOENIX VOLUME 2 TFMRD 2021-
QUESTIONS & ANSWERS VERIFIED 100%
CORRECT!
CALSSRC
The Central Arizona Life Safety System Response Council
As professionals we will provide excellent _______ _________ on each and every call, to
each and every customer.
customer service
CALSSRC defines the customer as:
Any person who receives our services and anyone with who our members have dealings
Our mission and number one priority is to deliver the best _____ ______ possible.
customer service
Treat all __________ with respect, kindness, patience and consideration. We will respond
quickly, skillfully, and positively to every customer.
Customers
Deal with the customer's situation as an urgent event, from the time we know about it
until:
it is over
,Identify and act on opportunities for added value. _______ ________occurs when we go
beyond our standard quick, effective, professional, customer service to create a feeling that
the customer was the most important person we served all day.
Added value
A members evaluation as to whether or not they are empowered to provide exceptional
customer service is determined by:
If the answer to these questions is yes, then don't ask permission. You are empowered to
provide exceptional customer service.
a. Is it the right thing for the customer?
b. Is it the right thing for the department?
c. Is it legal, ethical, and nice?
d. Is it safe?
e. Is it on your organizational level?
f. Is it something you are willing to be accountable for? g. Is it consistent with our department's
values and policies?
In Transit is the time it takes for a company to reach their assignment area after receiving
an order. It often varies due to:
• Distance between staging and the incident
• Size of the incident perimeter
• Amount of equipment the company needs to assemble
,Upon arrival to the assignment area the ____ _____ must provide a radio announcement to
the IC or report face-to-face with the Sector Officer that the company is intact and in the
assigned area.
Company Officer
___________ is defined as a tactical function within a Sector for layering of resources in
forward positions
On-Deck
On-Deck companies should be located just _________ the immediate hazard zone, safely
distanced from the entrance of a tactical position/Sector.
outside
The most likely assignments for On-Deck companies are:
• Reinforce a position within an assigned sector
• Crew relief within an assigned sector
• Any other tactical position assigned by the IC
• Rapid Intervention Crew
On-Deck crews must remain _______, in a ready state and monitor the tactical channel at
all times.
Intact
When an On-Deck crew is used as a relief crew, the Company Officer should do a face-to-
face and transfer information with the Company Officer exiting the structure. The
information transferred should include:
, • Interior conditions
• Routing instructions to the work area
• Interior obstructions
• Additional tools/resources required
• Sector objectives
_________is defined as a timely and efficient means of air replacement and re-hydration of
companies while maintaining their sector assignment
Recycling
Companies being relieved and recycled will remain in their assigned sector, follow
established exposure reduction and ______________guidelines, refill their air supply, and
re-hydrate then report back to their Sector Officer or the IC that they are ready to go back
to work.
decontamination
______________ and Company Officers are responsible to monitor the welfare of their
personnel at all times and determine if sector recycling or a formal rehab is appropriate.
Sector
** Any situation where a firefighter is unable to safely exit the hazard zone or an event that
cannot be resolved by that individual within __ seconds
30 seconds
Early _______________ of a Mayday situation is critical. The longer it takes to declare a
Mayday situation the less likely a successful resolution is possible.
QUESTIONS & ANSWERS VERIFIED 100%
CORRECT!
CALSSRC
The Central Arizona Life Safety System Response Council
As professionals we will provide excellent _______ _________ on each and every call, to
each and every customer.
customer service
CALSSRC defines the customer as:
Any person who receives our services and anyone with who our members have dealings
Our mission and number one priority is to deliver the best _____ ______ possible.
customer service
Treat all __________ with respect, kindness, patience and consideration. We will respond
quickly, skillfully, and positively to every customer.
Customers
Deal with the customer's situation as an urgent event, from the time we know about it
until:
it is over
,Identify and act on opportunities for added value. _______ ________occurs when we go
beyond our standard quick, effective, professional, customer service to create a feeling that
the customer was the most important person we served all day.
Added value
A members evaluation as to whether or not they are empowered to provide exceptional
customer service is determined by:
If the answer to these questions is yes, then don't ask permission. You are empowered to
provide exceptional customer service.
a. Is it the right thing for the customer?
b. Is it the right thing for the department?
c. Is it legal, ethical, and nice?
d. Is it safe?
e. Is it on your organizational level?
f. Is it something you are willing to be accountable for? g. Is it consistent with our department's
values and policies?
In Transit is the time it takes for a company to reach their assignment area after receiving
an order. It often varies due to:
• Distance between staging and the incident
• Size of the incident perimeter
• Amount of equipment the company needs to assemble
,Upon arrival to the assignment area the ____ _____ must provide a radio announcement to
the IC or report face-to-face with the Sector Officer that the company is intact and in the
assigned area.
Company Officer
___________ is defined as a tactical function within a Sector for layering of resources in
forward positions
On-Deck
On-Deck companies should be located just _________ the immediate hazard zone, safely
distanced from the entrance of a tactical position/Sector.
outside
The most likely assignments for On-Deck companies are:
• Reinforce a position within an assigned sector
• Crew relief within an assigned sector
• Any other tactical position assigned by the IC
• Rapid Intervention Crew
On-Deck crews must remain _______, in a ready state and monitor the tactical channel at
all times.
Intact
When an On-Deck crew is used as a relief crew, the Company Officer should do a face-to-
face and transfer information with the Company Officer exiting the structure. The
information transferred should include:
, • Interior conditions
• Routing instructions to the work area
• Interior obstructions
• Additional tools/resources required
• Sector objectives
_________is defined as a timely and efficient means of air replacement and re-hydration of
companies while maintaining their sector assignment
Recycling
Companies being relieved and recycled will remain in their assigned sector, follow
established exposure reduction and ______________guidelines, refill their air supply, and
re-hydrate then report back to their Sector Officer or the IC that they are ready to go back
to work.
decontamination
______________ and Company Officers are responsible to monitor the welfare of their
personnel at all times and determine if sector recycling or a formal rehab is appropriate.
Sector
** Any situation where a firefighter is unable to safely exit the hazard zone or an event that
cannot be resolved by that individual within __ seconds
30 seconds
Early _______________ of a Mayday situation is critical. The longer it takes to declare a
Mayday situation the less likely a successful resolution is possible.
