WGU ORGANIZATIONAL BEHAVIOR STUDY
GUIDE C175 EXAM QUESTIONS WITH
CORRECT ANSWERS
The |third |stage |in |group |development, |characterized |by |close |relationships |and |cohesiveness
norming |stage
The |fourth |stage |in |group |development, |during |which |the |group |is |fully |functional.
Performing |Stage
The |final |stage |in |group |development |for |temporary |groups, |characterized |by |concern |with |
wrapping |up |activities |rather |than |task |performance.
adjourning |stage
A |set |of |phases |that |temporary |groups |go |through |that |involves |transitions |between |inertia |
and |activity.
punctuated |equilibrium |model
A |set |of |expected |behavior |patterns |attributed |to |someone |occupying |a |given |position |in |a |
social |unit.
role
An |individual's |view |of |how |he |or |she |is |supposed |to |act |in |a |given |situation.
role |perception
How |others |believe |a |person |should |act |in |a |given |situation.
role |expectations
An |unwritten |agreement |that |sets |out |what |management |expects |from |an |employee |and |vice |
versa
psychological |contract
A |situation |in |which |an |individual |is |confronted |by |divergent |role |expectations.
, role |conflict
Acceptable |standards |of |behavior |within |a |group |that |are |shared |by |the |group's |members.
norms
The |adjustment |of |one's |behavior |to |align |with |the |norms |of |the |group.
conformity
Important |groups |to |which |individuals |belong |or |hope |to |belong |and |with |whose |norms |
individuals |are |likely |to |conform
reference |groups
Voluntary |behavior |that |violates |significant |organizational |norms |and, |in |so |doing, |threatens |
the |well-being |of |the |organization |or |its |members. |Also |called |antisocial |behavior |or |workplace
|incivility.
deviant |workplace |behavior
A |socially |defined |position |or |rank |given |to |groups |or |group |members |by |others.
status
A |theory |that |states |that |differences |in |status |characteristics |create |status |hierarchies |within |
groups.
status |characteristics |theory
The |tendency |for |individuals |to |expend |less |effort |when |working |collectively |than |when |
working |individually.
social |loafing
The |degree |to |which |group |members |are |attracted |to |each |other |and |are |motivated |to |stay |in |
the |group
cohesiveness
the |extent |to |which |members |of |a |group |are |similar |to, |or |different |from, |one |another
diversity
A |phenomenon |in |which |the |norm |for |consensus |overrides |the |realistic |appraisal |of |
alternative |courses |of |action. |Google |Def: |the |practice |of |thinking |or |making |decisions |as |a |
group |in |a |way |that |discourages |creativity |or |individual |responsibility.
groupthink
GUIDE C175 EXAM QUESTIONS WITH
CORRECT ANSWERS
The |third |stage |in |group |development, |characterized |by |close |relationships |and |cohesiveness
norming |stage
The |fourth |stage |in |group |development, |during |which |the |group |is |fully |functional.
Performing |Stage
The |final |stage |in |group |development |for |temporary |groups, |characterized |by |concern |with |
wrapping |up |activities |rather |than |task |performance.
adjourning |stage
A |set |of |phases |that |temporary |groups |go |through |that |involves |transitions |between |inertia |
and |activity.
punctuated |equilibrium |model
A |set |of |expected |behavior |patterns |attributed |to |someone |occupying |a |given |position |in |a |
social |unit.
role
An |individual's |view |of |how |he |or |she |is |supposed |to |act |in |a |given |situation.
role |perception
How |others |believe |a |person |should |act |in |a |given |situation.
role |expectations
An |unwritten |agreement |that |sets |out |what |management |expects |from |an |employee |and |vice |
versa
psychological |contract
A |situation |in |which |an |individual |is |confronted |by |divergent |role |expectations.
, role |conflict
Acceptable |standards |of |behavior |within |a |group |that |are |shared |by |the |group's |members.
norms
The |adjustment |of |one's |behavior |to |align |with |the |norms |of |the |group.
conformity
Important |groups |to |which |individuals |belong |or |hope |to |belong |and |with |whose |norms |
individuals |are |likely |to |conform
reference |groups
Voluntary |behavior |that |violates |significant |organizational |norms |and, |in |so |doing, |threatens |
the |well-being |of |the |organization |or |its |members. |Also |called |antisocial |behavior |or |workplace
|incivility.
deviant |workplace |behavior
A |socially |defined |position |or |rank |given |to |groups |or |group |members |by |others.
status
A |theory |that |states |that |differences |in |status |characteristics |create |status |hierarchies |within |
groups.
status |characteristics |theory
The |tendency |for |individuals |to |expend |less |effort |when |working |collectively |than |when |
working |individually.
social |loafing
The |degree |to |which |group |members |are |attracted |to |each |other |and |are |motivated |to |stay |in |
the |group
cohesiveness
the |extent |to |which |members |of |a |group |are |similar |to, |or |different |from, |one |another
diversity
A |phenomenon |in |which |the |norm |for |consensus |overrides |the |realistic |appraisal |of |
alternative |courses |of |action. |Google |Def: |the |practice |of |thinking |or |making |decisions |as |a |
group |in |a |way |that |discourages |creativity |or |individual |responsibility.
groupthink
