IAHSS BASIC TRAINING FOR HEALTHCARE
SECURITY OFFICERS COMPREHENSIVE EXAM
2026 QUESTIONS AND ANSWERS
GUARANTEED TO PASS
◉ (1.2) Which of the following is NOT a risk issue for healthcare?
Answer: Mostly female staff
◉ (1.3) Which of the following is usually at the top of the organization
chart? Answer: Board of Directories
◉ (1.4) Which statement best describes employees? Answer: All staff
directly employed by the facility
◉ (1.5) Security uses senior management's endorsement to build what
kind of program? Answer: Strong and Effective
◉ (2.1) How should friendships and interpersonal relationships between
security officers and staff members from other departments be treated?
Answer: Encouraged, but security staff educated about ethics and
avoiding favoritism
,◉ (2.2) Which of the following allows a department to assess its cost-
effectiveness within an organization? Answer: Benchmarking
◉ (2.3) What should be the most primary overriding concern of any
security department be? Answer: The safety and well-being of anyone in
the facility
◉ (2.4) Which of the following are skills a security professional should
have and use at all times? Answer: - Good observation skills
- Good communication skills
- Tolerance
Its (D) All of the above
◉ (2.5) Why are vendors potentially a high security risk to a healthcare
facility? Answer: Vendors often have access to sensitivity areas yet staff
of the healthcare organization may know very little about vendors'
backgrounds
◉ (2.6) In the patient- and family-centered care philosophy, who
determines which individuals are part of the patient's family? Answer:
The patient, provided he or she is developmentally mature and
competent to do so
◉ (3.1) Which of the following is NOT an example of an external
customer? Answer: Employees
, ◉ (3.2) Which of the following does NOT help the security uniform
communicate an appropriate message to the public? Answer: Wearing
the uniform shirt untucked
◉ (3.3) Which of the following is NOT an undesirable behavior and
demeanor in a security officer? Answer: Confidence
◉ (3.4) What is the relationship between employees and management
sometimes called? Answer: Employee relations
◉ (3.5) What may union members NOT do during picketing? Answer:
Block entrances to the facility
◉ (4.1) The speech pattern related to your tone of voice is considered
which dorm of communication? Answer: Paraverbal communication
◉ (4.2) Which of the following is NOT a proper technique to use when
providing good customer service? Answer: Looking at your watch every
few minutes
◉ (4.3) "Perception is reality"-What is important for the security
professional to remember regarding this statement? Answer: - All
interactions are subject to personal interpretation
SECURITY OFFICERS COMPREHENSIVE EXAM
2026 QUESTIONS AND ANSWERS
GUARANTEED TO PASS
◉ (1.2) Which of the following is NOT a risk issue for healthcare?
Answer: Mostly female staff
◉ (1.3) Which of the following is usually at the top of the organization
chart? Answer: Board of Directories
◉ (1.4) Which statement best describes employees? Answer: All staff
directly employed by the facility
◉ (1.5) Security uses senior management's endorsement to build what
kind of program? Answer: Strong and Effective
◉ (2.1) How should friendships and interpersonal relationships between
security officers and staff members from other departments be treated?
Answer: Encouraged, but security staff educated about ethics and
avoiding favoritism
,◉ (2.2) Which of the following allows a department to assess its cost-
effectiveness within an organization? Answer: Benchmarking
◉ (2.3) What should be the most primary overriding concern of any
security department be? Answer: The safety and well-being of anyone in
the facility
◉ (2.4) Which of the following are skills a security professional should
have and use at all times? Answer: - Good observation skills
- Good communication skills
- Tolerance
Its (D) All of the above
◉ (2.5) Why are vendors potentially a high security risk to a healthcare
facility? Answer: Vendors often have access to sensitivity areas yet staff
of the healthcare organization may know very little about vendors'
backgrounds
◉ (2.6) In the patient- and family-centered care philosophy, who
determines which individuals are part of the patient's family? Answer:
The patient, provided he or she is developmentally mature and
competent to do so
◉ (3.1) Which of the following is NOT an example of an external
customer? Answer: Employees
, ◉ (3.2) Which of the following does NOT help the security uniform
communicate an appropriate message to the public? Answer: Wearing
the uniform shirt untucked
◉ (3.3) Which of the following is NOT an undesirable behavior and
demeanor in a security officer? Answer: Confidence
◉ (3.4) What is the relationship between employees and management
sometimes called? Answer: Employee relations
◉ (3.5) What may union members NOT do during picketing? Answer:
Block entrances to the facility
◉ (4.1) The speech pattern related to your tone of voice is considered
which dorm of communication? Answer: Paraverbal communication
◉ (4.2) Which of the following is NOT a proper technique to use when
providing good customer service? Answer: Looking at your watch every
few minutes
◉ (4.3) "Perception is reality"-What is important for the security
professional to remember regarding this statement? Answer: - All
interactions are subject to personal interpretation
