QUESTIONS WITH FULL SOLUTIONS
◉ Crime prevention is the anticipation, recognition, and appraisal of
a crime risk. It also involves what? Answer: Initiating some action to
remove or reduce the risk
◉ What must be done about life safety deficiencies found in the
hazard surveillance tour? Answer: Correct them immediately
◉ What is the purpose of crime analysis? Answer: Identify problems
and develop strategies to reduce problems
◉ Which of the following is easier and more cost efficient for an
institution? Answer: building in security systems during building
design
◉ Healthcare facilities that provide _________ customer service
motivate customers to tell others about these organizations Answer:
excellant
,◉ Process improvement in customer service can be measured how?
Answer: Surveys, Monitoring performance, Bench marking, Service
standards
◉ ________ can be an excellent way to measure customer service and
improve performance. Answer: Feedback
◉ ________ is an element in improving customer service Answer:
Identifying customers-Attitude-Communication-Training
◉ Communication is ___________ Answer: 93 percent body language, 7
percent words
◉ Which legal test takes into account neighborhood crime rates,
industry standards, and the owner's experience at other locations?
Answer: foreseeability
◉ The major source of premise liability in healthcare is from
Answer: slips and falls
◉ Property owners have a ______ duty to maintain the property in a
_____ condition. Answer: legal...reasonably safe
, ◉ Which of the following are elements necessary to establish
negligence in a premise liability case? Answer: 1. duty to the plaintiff
2. Failure to meet the duty. 3. Breach of a duty caused an injury.
◉ Which of the following are examples of risks security officers
should identify? Answer: Burned out lights-Breached fence lines-Slip
and fall hazards
◉ Failure to conduct routine patrol can ultimately result in what?
Answer: an increase in security spending
◉ K-9 patrol teams can be particularly effective in dealing with
which situation? Answer: emergency department violence
◉ Bicycle patrol is which of these? Answer: faster than foot patrol
and a vehicle in heavy traffic
◉ ______patrol contributes, more then any other method of patrol, to
excessive socialization Answer: foot
◉ Security officers should have a valid driver's license if they are
going to do what? Answer: all of the above