MHR405 - Midterm (Ch. 1-6) Full Exam Pack: A+
Verified Questions & Answers!!
Organizations correct answer Social inventions for accomplishing common goals through
group effort
Examples of Organizations correct answer - Raptors
- Universities
Organizational Behaviour correct answer The attitudes and behaviours of individuals and
groups in organizations
Why Study Organizational Behaviour? correct answer - Better understand people in the
organizational context
- The success and failure of organizational decisions
- Judged on your ability to manage
Human Resources Management correct answer Programs, practices, and systems to acquire,
develop, motivate, and retain employees in organizations
Management Streams correct answer Attempts to prescribe the "correct" way to manage
individuals
Human Resource Practices correct answer - Selection (personality)
- Training and Development (learning)
- Compensation (motivation)
Human Capital correct answer The knowledge, skills, and abilities (KSAs)
embodied in an organization's employees
Examples of Human Capital correct answer The employees' education, training, and
experience
Social Capital correct answer The social resources that individuals obtain from participation
in a social structure
What are the 2 types of Social Capital's? correct answer 1. INTERNAL
2. EXTERNAL
INTERNAL Social Capital correct answer Refers to relationships developed in one's
organization
EXTERNAL Social Capital correct answer Refers to relationships developed with external
parts outside of one's organization
Management correct answer The art of getting things accomplished in organizations through
others
,Evidence-Based Management correct answer Translating principles based on the best
scientific evidence into organizational practices
Who Does Evidence Based Management Affect? correct answer - Employees
- Shareholders
- The Public
What are the TWO basic phases to Management Streams? correct answer 1. The Classical
Viewpoint and Bureaucracy
2. Human Relations View
Classical Viewpoint correct answer Advocated for:
- high specialization of labour
- Centralized decision making
- Tight control on employees
Scientific Management correct answer The standardization of work
Who created Scientific Management? correct answer Frederick W. Taylor
Horizontal Division of the Work correct answer Simple tasks, very specialized
Vertical Division of the Work correct answer Implication of the top managers only to
conceive how work is done
4 Benefits of the Taylor/Ford Model correct answer - Improvement of the productivity (both)
- Increase of the profits (both)
- Decrease of the selling price (Ford)
- Increase of the remuneration (Ford)
The Limits of the Taylor/Ford Model? correct answer - Problems of demotivation and
burnout
- Not adapted to the evolutions of the society
Scientific Management - Ford Contribution correct answer Mechanization to synchronize the
productive flow
Bureaucracy correct answer A highly structured organization with:
- strict hierarchy
- detailed rules
- specialization
- centralized power
- promotions based on technical skills.
Who created the term Bureaucracy? correct answer Max Weber
Why does hierarchy emerge? correct answer - Size
- Complexity
- Internal and External Conflicts
- People's need for management
,- Class Struggle
Bureaucracy Qualities correct answer - Strict chain of command (single superior)
- Criteria for selection and promotion based on technical skills
- Detailed rules, regulations, and procedures
- Use of strict specialization
- Centralization of power at the top of the organization
What is common to Taylor, Ford, and Weber? correct answer - Will to increase productivity
- Rational thinking
- Implementation of rules and procedures
- One best way
- Authoritarian Management
Human Relations Movement correct answer Advocates participative management and
employee-focused approaches, critiquing classical management and bureaucracy.
What did the Human Relations Movement advocate for? correct answer - Open
communication
- More employee participation in decision-making
- Less rigid and more decentralized forms of control
Hawthorne Studies correct answer Conducted in the 1920s and 1930s at Western Electric's
Hawthorne plant demonstrated the impact of psychological and social factors on productivity
and work adjustment.
Who conducted the Hawthorne Studies? correct answer Elton Mayo
Why did they do the Hawthorne Studies? correct answer They were concerned with the
impact of fatigue, rest, pauses, and lighting on productivity
Hawthorne Effect correct answer Workers are sensitive to the fact that someone pays
attention to them
*--> They will work better if someone is watching them*
Contingency Approach correct answer There is no universal best way to manage; the most
suitable management style depends on the specific situation's demands.
What are the 3 Managerial Roles? correct answer 1. Informational Roles
2. Interpersonal Roles
3. Decisional Roles
Who discovered the 3 Managerial Roles? correct answer Henry Mitzberg
1. Informational Roles correct answer Involves managers in scanning internal and external
environments to monitor current performance and stay updated on new ideas and trends.
Examples of Informational Roles correct answer - Monitor
- Disseminator
, - Spokesperson
2. Interpersonal Roles correct answer Expected behaviours that have to do with establishing
and maintaining interpersonal relations
Examples of Interpersonal Roles correct answer - Figurehead
- Leader
- Liason
3. Decisional Roles correct answer Managers deal with the decision making
Examples of Decisional Roles correct answer - Entrepreneur
- Disturbance Handler
- Resource Allocator
- Negotiator
What are the 4 basic types of activities that managers engage in? correct answer 1. Routine
Communication
2. Traditional Management
3. Networking
4. Human Resource Management
1. Routine Communication correct answer This includes the formal sending and receiving of
information (meetings) and the handling of paperwork
2. Traditional Management correct answer Planning, decision making, and controlling are the
primary types of traditional management
3. Networking correct answer Consists of interacting with people outside of the organization
and informal socializing and politicking with insiders
4. Human Resource Management correct answer Includes motivating and reinforcing,
disciplining and punishing, managing conflict, staffing, and training and developing
employees
What is one of the most important Contingency Variables in Organizational Behaviour?
correct answer National culture
National Culture correct answer The different styles, motivation techniques, and
communication methods depends on where one is in the world
Which types of people are the fastest-growing segment of the population in Canada? correct
answer Racialize People
Which people have re-entered the workforce? correct answer Retired People
Mindfulness correct answer The state in which people are highly aware of and attentive to
what is happening in the present
Verified Questions & Answers!!
Organizations correct answer Social inventions for accomplishing common goals through
group effort
Examples of Organizations correct answer - Raptors
- Universities
Organizational Behaviour correct answer The attitudes and behaviours of individuals and
groups in organizations
Why Study Organizational Behaviour? correct answer - Better understand people in the
organizational context
- The success and failure of organizational decisions
- Judged on your ability to manage
Human Resources Management correct answer Programs, practices, and systems to acquire,
develop, motivate, and retain employees in organizations
Management Streams correct answer Attempts to prescribe the "correct" way to manage
individuals
Human Resource Practices correct answer - Selection (personality)
- Training and Development (learning)
- Compensation (motivation)
Human Capital correct answer The knowledge, skills, and abilities (KSAs)
embodied in an organization's employees
Examples of Human Capital correct answer The employees' education, training, and
experience
Social Capital correct answer The social resources that individuals obtain from participation
in a social structure
What are the 2 types of Social Capital's? correct answer 1. INTERNAL
2. EXTERNAL
INTERNAL Social Capital correct answer Refers to relationships developed in one's
organization
EXTERNAL Social Capital correct answer Refers to relationships developed with external
parts outside of one's organization
Management correct answer The art of getting things accomplished in organizations through
others
,Evidence-Based Management correct answer Translating principles based on the best
scientific evidence into organizational practices
Who Does Evidence Based Management Affect? correct answer - Employees
- Shareholders
- The Public
What are the TWO basic phases to Management Streams? correct answer 1. The Classical
Viewpoint and Bureaucracy
2. Human Relations View
Classical Viewpoint correct answer Advocated for:
- high specialization of labour
- Centralized decision making
- Tight control on employees
Scientific Management correct answer The standardization of work
Who created Scientific Management? correct answer Frederick W. Taylor
Horizontal Division of the Work correct answer Simple tasks, very specialized
Vertical Division of the Work correct answer Implication of the top managers only to
conceive how work is done
4 Benefits of the Taylor/Ford Model correct answer - Improvement of the productivity (both)
- Increase of the profits (both)
- Decrease of the selling price (Ford)
- Increase of the remuneration (Ford)
The Limits of the Taylor/Ford Model? correct answer - Problems of demotivation and
burnout
- Not adapted to the evolutions of the society
Scientific Management - Ford Contribution correct answer Mechanization to synchronize the
productive flow
Bureaucracy correct answer A highly structured organization with:
- strict hierarchy
- detailed rules
- specialization
- centralized power
- promotions based on technical skills.
Who created the term Bureaucracy? correct answer Max Weber
Why does hierarchy emerge? correct answer - Size
- Complexity
- Internal and External Conflicts
- People's need for management
,- Class Struggle
Bureaucracy Qualities correct answer - Strict chain of command (single superior)
- Criteria for selection and promotion based on technical skills
- Detailed rules, regulations, and procedures
- Use of strict specialization
- Centralization of power at the top of the organization
What is common to Taylor, Ford, and Weber? correct answer - Will to increase productivity
- Rational thinking
- Implementation of rules and procedures
- One best way
- Authoritarian Management
Human Relations Movement correct answer Advocates participative management and
employee-focused approaches, critiquing classical management and bureaucracy.
What did the Human Relations Movement advocate for? correct answer - Open
communication
- More employee participation in decision-making
- Less rigid and more decentralized forms of control
Hawthorne Studies correct answer Conducted in the 1920s and 1930s at Western Electric's
Hawthorne plant demonstrated the impact of psychological and social factors on productivity
and work adjustment.
Who conducted the Hawthorne Studies? correct answer Elton Mayo
Why did they do the Hawthorne Studies? correct answer They were concerned with the
impact of fatigue, rest, pauses, and lighting on productivity
Hawthorne Effect correct answer Workers are sensitive to the fact that someone pays
attention to them
*--> They will work better if someone is watching them*
Contingency Approach correct answer There is no universal best way to manage; the most
suitable management style depends on the specific situation's demands.
What are the 3 Managerial Roles? correct answer 1. Informational Roles
2. Interpersonal Roles
3. Decisional Roles
Who discovered the 3 Managerial Roles? correct answer Henry Mitzberg
1. Informational Roles correct answer Involves managers in scanning internal and external
environments to monitor current performance and stay updated on new ideas and trends.
Examples of Informational Roles correct answer - Monitor
- Disseminator
, - Spokesperson
2. Interpersonal Roles correct answer Expected behaviours that have to do with establishing
and maintaining interpersonal relations
Examples of Interpersonal Roles correct answer - Figurehead
- Leader
- Liason
3. Decisional Roles correct answer Managers deal with the decision making
Examples of Decisional Roles correct answer - Entrepreneur
- Disturbance Handler
- Resource Allocator
- Negotiator
What are the 4 basic types of activities that managers engage in? correct answer 1. Routine
Communication
2. Traditional Management
3. Networking
4. Human Resource Management
1. Routine Communication correct answer This includes the formal sending and receiving of
information (meetings) and the handling of paperwork
2. Traditional Management correct answer Planning, decision making, and controlling are the
primary types of traditional management
3. Networking correct answer Consists of interacting with people outside of the organization
and informal socializing and politicking with insiders
4. Human Resource Management correct answer Includes motivating and reinforcing,
disciplining and punishing, managing conflict, staffing, and training and developing
employees
What is one of the most important Contingency Variables in Organizational Behaviour?
correct answer National culture
National Culture correct answer The different styles, motivation techniques, and
communication methods depends on where one is in the world
Which types of people are the fastest-growing segment of the population in Canada? correct
answer Racialize People
Which people have re-entered the workforce? correct answer Retired People
Mindfulness correct answer The state in which people are highly aware of and attentive to
what is happening in the present
