SOLUTIONS!!
Motivation correct answer The forces within a person that affect his or her direction,
intensity, and persistence of voluntary behaviour.
Employee Engagement correct answer Individual's emotional and cognitive motivation,
particularly a focused, intense, persistent, and purposive effort toward work-related goals.
Drives correct answer Hardwired characteristics of the brain that correct deficiencies or
maintain an internal equilibrium by producing emotions to energize individuals.
Needs correct answer Goal-directed forces that people experience.
Maslow's Needs Hierarchy Theory correct answer A motivation theory of needs arranged in a
hierarchy, whereby people are motivated to fulfill a higher need as a lower one becomes
gratified.
Need for Achievement correct answer A need in which people want to accomplish reasonably
challenging goals, and desire unambiguous feedback and recognition for their success.
Need for Affiliation correct answer A need in which people seek approval from others,
conform to their wishes and expectations, and avoid conflict and confrontation.
Need for Power correct answer A need in which people want to control their environment,
including people and material resources, to benefit either themselves (personalized power) or
others (socialized power).
Four-Drive Theory correct answer A motivation theory that is based on the innate drives to
acquire, bond, learn, and defend, and that incorporates both emotions and rationality.
Expectancy Theory correct answer A motivation theory based on the idea that work effort is
directed toward behaviours that people believe will lead to desired outcomes.
Organizational Behaviour Modification correct answer A theory that explains employee
behaviour in terms of the antecedent conditions and consequences of that behaviour.
Social Cognitive Theory correct answer A theory that explains how learning and motivation
occur by observing and modelling others as well as by anticipating the consequences of our
behaviour.
Self-Reinforcement correct answer Reinforcement that occurs when an employee has control
over a reinforcer but doesn't "take" it until completing a self-set goal.
Goal Setting correct answer The process of motivating employees and clarifying their role
perceptions by establishing performance objectives.