2026 Wellcare ACT Mastery Exam || 100% Verified Answers.
Annually, brokers are required to complete a Wellcare Contract Recertification case in:
A. Salesforce
B. Wellcare.com
C. Centene Workbench (CWB)
D. Sales Material Ordering Portal correct answers C. Centene Workbench (CWB)
Brokers must meet all required contracting, training, and certification required every two
years.
TRUE
FALSE correct answers FALSE
Brokers/agents can submit a support ticket online through their Centene Workbench (CWB)
portal.
TRUE
FALSE correct answers TRUE
When an agent self-reports a compliance issue in good faith, that may be considered a
mitigating factor to any disciplinary action.
TRUE
FALSE correct answers TRUE
A reported non-compliant behavior investigation that results in a ____ disposition is one
where the investigation produced evidence that the alleged misconduct occurred.A.
FoundedB. UnfoundedC. Unprofessional/Inappropriate BehaviorD. Inconclusive correct
answers A. Founded
At ____, brokers/agents offer plan information upon request only while at a table, booth,
kiosk, or RV.
A. Formal Sales Events
B. Informal Sales Events
C. Educational Events correct answers B. Informal Sales Events
When participating in sales appointments, brokers/agents are required to bring to the
appointment and leave with the beneficiary an Enrollment Guide and Application with a
Business Reply Envelope (BRE).
TRUE
FALSE correct answers TRUE
A Business Reply Card (BRC) or a request to receive additional information is valid for 24
months following the date of the beneficiary's signature date or the date of the beneficiary's
initial request for information.
TRUE
FALSE correct answers FALSE
The Third-Party Marketing Organization (TPMO) disclaimer must be used by any TPMO
that sells plans on behalf of more than one Medicare Advantage (MA) plan provider.
TRUE
FALSE correct answers TRUE
, Brokers/agents must inform Wellcare of all marketing/sales events at which plans or
materials will be presented or distributed. This includes:
A. Formal Sales Events
B. Informal Sales Events
C. Both Formal and Informal Sales Events
D. None correct answers C. Both Formal and Informal Sales Events.
Agents and brokers must discuss a Centers for Medicare & Medicaid Services (CMS)
developed list of items during the marketing and sale of a Medicare Advantage (MA) or Part
D plan at the end of the enrollment process.
TRUE
FALSE correct answers False
Regarding the Disaster/Emergency (DST) Special Election Period (SEP), beneficiaries are
automatically eligible for this SEP solely by residing in the area affected by the
emergency/disaster order.
TRUE
FALSE correct answers FALSE
Prior to completing the enrollment, confirm all of the beneficiary's providers are in-network.
TRUE
FALSE correct answers TRUE
A Scope of Appointment (SOA) is not needed for personal and individual sales appointments
with existing clients/members.
TRUE
FALSE correct answers FALSE
Low-Income Subsidy (LIS), which is often referred to as Extra Help, does not apply to Part C
but eliminates all Part D plan premiums.
TRUE
FALSE correct answers False
Confirm you have the member's current ___ in our systems to ensure they receive resources
timely throughout and beyond their onboarding journey.
A. Mobile phone number
B. Social media ID
C. Email address
D. Both A and C correct answers D. Both A and C.
Grievance requests, or any evidence concerning a grievance, must be filed orally or in writing
no later than ___ calendar days from the date of the event or the date the member is made
aware of the issue.
A. 60
B. 90
C. 120
D. 180 correct answers A. 60
Annually, brokers are required to complete a Wellcare Contract Recertification case in:
A. Salesforce
B. Wellcare.com
C. Centene Workbench (CWB)
D. Sales Material Ordering Portal correct answers C. Centene Workbench (CWB)
Brokers must meet all required contracting, training, and certification required every two
years.
TRUE
FALSE correct answers FALSE
Brokers/agents can submit a support ticket online through their Centene Workbench (CWB)
portal.
TRUE
FALSE correct answers TRUE
When an agent self-reports a compliance issue in good faith, that may be considered a
mitigating factor to any disciplinary action.
TRUE
FALSE correct answers TRUE
A reported non-compliant behavior investigation that results in a ____ disposition is one
where the investigation produced evidence that the alleged misconduct occurred.A.
FoundedB. UnfoundedC. Unprofessional/Inappropriate BehaviorD. Inconclusive correct
answers A. Founded
At ____, brokers/agents offer plan information upon request only while at a table, booth,
kiosk, or RV.
A. Formal Sales Events
B. Informal Sales Events
C. Educational Events correct answers B. Informal Sales Events
When participating in sales appointments, brokers/agents are required to bring to the
appointment and leave with the beneficiary an Enrollment Guide and Application with a
Business Reply Envelope (BRE).
TRUE
FALSE correct answers TRUE
A Business Reply Card (BRC) or a request to receive additional information is valid for 24
months following the date of the beneficiary's signature date or the date of the beneficiary's
initial request for information.
TRUE
FALSE correct answers FALSE
The Third-Party Marketing Organization (TPMO) disclaimer must be used by any TPMO
that sells plans on behalf of more than one Medicare Advantage (MA) plan provider.
TRUE
FALSE correct answers TRUE
, Brokers/agents must inform Wellcare of all marketing/sales events at which plans or
materials will be presented or distributed. This includes:
A. Formal Sales Events
B. Informal Sales Events
C. Both Formal and Informal Sales Events
D. None correct answers C. Both Formal and Informal Sales Events.
Agents and brokers must discuss a Centers for Medicare & Medicaid Services (CMS)
developed list of items during the marketing and sale of a Medicare Advantage (MA) or Part
D plan at the end of the enrollment process.
TRUE
FALSE correct answers False
Regarding the Disaster/Emergency (DST) Special Election Period (SEP), beneficiaries are
automatically eligible for this SEP solely by residing in the area affected by the
emergency/disaster order.
TRUE
FALSE correct answers FALSE
Prior to completing the enrollment, confirm all of the beneficiary's providers are in-network.
TRUE
FALSE correct answers TRUE
A Scope of Appointment (SOA) is not needed for personal and individual sales appointments
with existing clients/members.
TRUE
FALSE correct answers FALSE
Low-Income Subsidy (LIS), which is often referred to as Extra Help, does not apply to Part C
but eliminates all Part D plan premiums.
TRUE
FALSE correct answers False
Confirm you have the member's current ___ in our systems to ensure they receive resources
timely throughout and beyond their onboarding journey.
A. Mobile phone number
B. Social media ID
C. Email address
D. Both A and C correct answers D. Both A and C.
Grievance requests, or any evidence concerning a grievance, must be filed orally or in writing
no later than ___ calendar days from the date of the event or the date the member is made
aware of the issue.
A. 60
B. 90
C. 120
D. 180 correct answers A. 60
