Our trifecta of __________, ____________ and ___________ takes the guesswork our of
working out and helps our members live a longer, more vibrant life correct answers Science,
technology and coaching
What is our mission? correct answers Our heartbeat is to deliver proven fitness results for a
healthier world
What is our vision? correct answers Our vision is to be the trust of global leaders of
innovative heart rate based interval training
List our values correct answers Integrity, passion, accountability, innovation and community
What are the four pillars of the "we spread health" franchise team correct answers Coaching
culture, customer experience, we treat clients great and team members better and get it done
What are the seven practices of high performing studios?
Know that everyone ________
Sweat the ________stuff
Think ___________
Be ______________
Lead by ____________
Always be an orange _______
Pass your _________ forward correct answers Matters, small, globally, remarkable, example,
ambassador, success
West one job duty of a high-performing sales associate in each category. Sales, service,
systems correct answers Sales - taking member requests and inquiries
Service - giving studio tours
Systems - knowing how to work the OTF systems
How many OTF workouts should members complete a week correct answers 2-3
What are the three A's potential members evaluate us on correct answers Attitude, approach,
appearance
The helpdesk ticket is located on correct answers Mind-body online
Mind-body online is used for current or new members correct answers Current
Bathrooms are checked and restocked after every? correct answers Class starts
Within how many minutes do the class attendees need to be checked into OCC I or MBO to
avoid the situation where members receive an auto generated email correct answers 10
Clearing loaners and new guest splats are performed at correct answers The end of class
What documents are needed for a cross regional member new to our studio correct answers
Client intake and Colorado waiver