NR 226 Week 1 & 2
Which type of nurses make the best communicators? - answer Ones who develop
critical thinking skills
Perception is influenced by which three things? - answer The five senses, culture, and
education
Define perceptual bias - answer human tendencies that interfere with accurately
perceiving and interpreting messages from others.
What can help overcome perceptual bias? - answer Critical thinking
What are the 6 levels of communication? - answer Intrapersonal: occurs within an
individual
Interpersonal: one-to-one interaction between two people
Transpersonal: interaction within a person's spiritual domain
Small group: interactions with a small number of people
Public: interaction with an audience
Electronic
What are the elements of the communication process? - answerReferent: motivates one
to communicate with another
Sender and receiver: one who encodes and decodes the message
Message: content of the message
Channels: means of conveying and receiving messages
Feedback: message the receiver returns
Interpersonal variables: factors that influence communication
Environment: the setting for sender-receiver interactions
What are the 4 phases of the helping nurse-patient relationship? - answerPreinteraction
phase
, Orientation phase
Working phase
Termination phase
Therapeutic communication and active listening is part of which step of the nursing
process? - answerImplementation
Specific responses that encourage the expression of feelings and ideas and convey
acceptance and respect - answerTherapeutic communication techniques
List some therapeutic communication techniques - answerSharing empathy, providing
information, clarifying, focusing, validation, self-disclosure, confrontation
List some non-therapeutic communication techniques - answerFalse reassurance,
sympathy, changing the subject, asking for explanations, giving personal opinions,
asking personal questions
Being attentive to what a patient is saying both verbally and nonverbally - answerActive
listening
What are the priority levels of patient care? - answerFirst-level (high priority): tend to
immediately! (A)airway, (B)breathing, (C)cardiac/circulation + (V)vital sign (L)lab values
Second-level (immediately follow first-level): changes in mental status, acute pain,
untreated medical issues, lab results, risks
Third-level: health problems other than those in the first two levels such as long-term
health management, rest, and family coping.
Define delegation - answerThe process of assigning part of your responsibility to
another qualified person in a specific situation
What are the 4 main things that can never be delegated? - answerCritical reasoning,
critical decision-making, patient education (teaching), and nursing judgement (nursing
process)
What are the 5 rights of delegation? - answerright task
right circumstance
right person
right directions/communication
right supervision/evaluation
Define ethics - answerThe study of the ideals of right and wrong BEHAVIOR
Define morals - answerJUDGEMENT about behavior based on specific beliefs
Which type of nurses make the best communicators? - answer Ones who develop
critical thinking skills
Perception is influenced by which three things? - answer The five senses, culture, and
education
Define perceptual bias - answer human tendencies that interfere with accurately
perceiving and interpreting messages from others.
What can help overcome perceptual bias? - answer Critical thinking
What are the 6 levels of communication? - answer Intrapersonal: occurs within an
individual
Interpersonal: one-to-one interaction between two people
Transpersonal: interaction within a person's spiritual domain
Small group: interactions with a small number of people
Public: interaction with an audience
Electronic
What are the elements of the communication process? - answerReferent: motivates one
to communicate with another
Sender and receiver: one who encodes and decodes the message
Message: content of the message
Channels: means of conveying and receiving messages
Feedback: message the receiver returns
Interpersonal variables: factors that influence communication
Environment: the setting for sender-receiver interactions
What are the 4 phases of the helping nurse-patient relationship? - answerPreinteraction
phase
, Orientation phase
Working phase
Termination phase
Therapeutic communication and active listening is part of which step of the nursing
process? - answerImplementation
Specific responses that encourage the expression of feelings and ideas and convey
acceptance and respect - answerTherapeutic communication techniques
List some therapeutic communication techniques - answerSharing empathy, providing
information, clarifying, focusing, validation, self-disclosure, confrontation
List some non-therapeutic communication techniques - answerFalse reassurance,
sympathy, changing the subject, asking for explanations, giving personal opinions,
asking personal questions
Being attentive to what a patient is saying both verbally and nonverbally - answerActive
listening
What are the priority levels of patient care? - answerFirst-level (high priority): tend to
immediately! (A)airway, (B)breathing, (C)cardiac/circulation + (V)vital sign (L)lab values
Second-level (immediately follow first-level): changes in mental status, acute pain,
untreated medical issues, lab results, risks
Third-level: health problems other than those in the first two levels such as long-term
health management, rest, and family coping.
Define delegation - answerThe process of assigning part of your responsibility to
another qualified person in a specific situation
What are the 4 main things that can never be delegated? - answerCritical reasoning,
critical decision-making, patient education (teaching), and nursing judgement (nursing
process)
What are the 5 rights of delegation? - answerright task
right circumstance
right person
right directions/communication
right supervision/evaluation
Define ethics - answerThe study of the ideals of right and wrong BEHAVIOR
Define morals - answerJUDGEMENT about behavior based on specific beliefs
