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FINAL EXAM: NUR204 / NUR 204 (LATEST 2025
UPDATE) LEADERSHIP AND MANAGEMENT |
QUESTIONS AND VERIFIED ANSWERS 100% CORRECT
| GRADE A - FORTIS
compassionate care .....ANSWER.....Recognize the pain and
suffering of others and take actions to help alleviate them. It
requires the nurse to focus on the humanizing factors in the art of
nursing and recognize the human aspect of the client rather than
the disease or illness they have.
providing comfort .....ANSWER.....Can take many forms and can
help alleviate distress, anxiety, pain, and loneliness in clients.
EX: Placing clean, wrinkle-free sheets on a client's bed, assisting
the client to take a drink of water, holding a client's hand during
a procedure that can be frightening, and backrubs.
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listening .....ANSWER.....Active process that requires the nurse to
not only ask questions and provide information, but also to be
attentive to the verbal and nonverbal messages of the client.
Active listening focuses on what and how the client says things.
Allow appropriate pauses
Be comfortable with silence
being present .....ANSWER.....Spending time with a client without
performing assessment or other treatments can help alleviate
some of the clients loneliness and feelings of isolation (this is
considered a form of being present).
Other forms of being present include active listening to both
verbal and nonverbal responses from the client
touch .....ANSWER.....Expressive touching, including touching the
client's hand, forearm, or shoulder, relays caring behaviors and
compassion on the part of the nurse. Nurses take into
consideration the clients cultural and religious practices because
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some cultures/religions only use expressive touching between
family members only.
Must obtain permission from the client before touching or else it is
considered battery
cultural competent care .....ANSWER....."the application of
evidence-based nursing that is congruent to the preferred
cultural values, beliefs, worldviews, and practices" of the client
Nurses must develop knowledge, skills, and attitudes in relation
to the clients culture to be able to provide patient-centered care.
This can help reduce racial and ethnic disparities. Model below is
used as a guide.
cultural awareness .....ANSWER.....self-assessment of one's own
culture and biases about individuals of other cultures
cultural knowledge .....ANSWER.....being willing to learn about
another person's cultural values, beliefs, and activities
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cultural skill .....ANSWER.....ability to accurately assess client's
cultural beliefs, values, and lifestyles
cultural encounters .....ANSWER.....interactions with clients from
cultures different from one's own
cultural desire .....ANSWER.....commitment to become connected
with clients' cultures
silent generation (1928-1945) .....ANSWER.....prefer face-to
face, formal and written communication. They value loyalty and
expect it in return from others. Expect nursing care to exhibit
these characteristics
Avoid typing, looking at computer screens, and interrupting while
talking with clients because can be seen as disrespectful
Baby Boomer generation (1945-1964)
.....ANSWER.....Comfortable with meetings and in-person
communication. Value sincere communication but expect it to be
less formal.
FINAL EXAM: NUR204 / NUR 204 (LATEST 2025
UPDATE) LEADERSHIP AND MANAGEMENT |
QUESTIONS AND VERIFIED ANSWERS 100% CORRECT
| GRADE A - FORTIS
compassionate care .....ANSWER.....Recognize the pain and
suffering of others and take actions to help alleviate them. It
requires the nurse to focus on the humanizing factors in the art of
nursing and recognize the human aspect of the client rather than
the disease or illness they have.
providing comfort .....ANSWER.....Can take many forms and can
help alleviate distress, anxiety, pain, and loneliness in clients.
EX: Placing clean, wrinkle-free sheets on a client's bed, assisting
the client to take a drink of water, holding a client's hand during
a procedure that can be frightening, and backrubs.
,Page 2 of 76
listening .....ANSWER.....Active process that requires the nurse to
not only ask questions and provide information, but also to be
attentive to the verbal and nonverbal messages of the client.
Active listening focuses on what and how the client says things.
Allow appropriate pauses
Be comfortable with silence
being present .....ANSWER.....Spending time with a client without
performing assessment or other treatments can help alleviate
some of the clients loneliness and feelings of isolation (this is
considered a form of being present).
Other forms of being present include active listening to both
verbal and nonverbal responses from the client
touch .....ANSWER.....Expressive touching, including touching the
client's hand, forearm, or shoulder, relays caring behaviors and
compassion on the part of the nurse. Nurses take into
consideration the clients cultural and religious practices because
,Page 3 of 76
some cultures/religions only use expressive touching between
family members only.
Must obtain permission from the client before touching or else it is
considered battery
cultural competent care .....ANSWER....."the application of
evidence-based nursing that is congruent to the preferred
cultural values, beliefs, worldviews, and practices" of the client
Nurses must develop knowledge, skills, and attitudes in relation
to the clients culture to be able to provide patient-centered care.
This can help reduce racial and ethnic disparities. Model below is
used as a guide.
cultural awareness .....ANSWER.....self-assessment of one's own
culture and biases about individuals of other cultures
cultural knowledge .....ANSWER.....being willing to learn about
another person's cultural values, beliefs, and activities
, Page 4 of 76
cultural skill .....ANSWER.....ability to accurately assess client's
cultural beliefs, values, and lifestyles
cultural encounters .....ANSWER.....interactions with clients from
cultures different from one's own
cultural desire .....ANSWER.....commitment to become connected
with clients' cultures
silent generation (1928-1945) .....ANSWER.....prefer face-to
face, formal and written communication. They value loyalty and
expect it in return from others. Expect nursing care to exhibit
these characteristics
Avoid typing, looking at computer screens, and interrupting while
talking with clients because can be seen as disrespectful
Baby Boomer generation (1945-1964)
.....ANSWER.....Comfortable with meetings and in-person
communication. Value sincere communication but expect it to be
less formal.
