IAED QUESTIONS AND ANSWERS
Post-Dispatch (PDI's) instructions are: - Answer -Basic level instructions given to the
caller immediately after initiating dispatch
The best definition for "wake-effect collision" - Answer -A traffic accident caused by the
passage of an emergency vehicle that does not directly involve the emergency vehicle
During a disaster, the Incident Command System (ICS) provides an important
framework for: - Answer -Maintaining command, managing resources, and coordinating
efforts
What is the definition of "repetitive persistence"? - Answer -A calming technique in
which the calltaker repeats a phrase verbatim using a firm but caring tone. The phrase
should contain both an action and a reason for the action.
A fire/rescue apparatus is: - Answer -A mobile fire/rescue unit that responds to the
scene of fire/rescue incidents
Give an example of a trauma incident - Answer -A report of a burned patient
Burnout is described as: - Answer -A type of exhaustion (or inability to function
normally) resulting from a buildup of long term stress
What is Post Traumatic Stress Disorder? - Answer -A disorder that occurs when a
person's normal response to a traumatic event does not fade over the course of a few
days or weeks
Quality assurance specialists listen to audio recordings of randomly selected calls in
order to do what? - Answer -Compare ETC performance with specific protocol and
customer service performance standards
In the context of the communication process, the "medium" is what? - Answer -The
channel or means of communication
If a caller reports heavy black smoke coming from the window of a nearby building what
should the call be classified? - Answer -Structure fire
In recent years, the total number of emergency calls has increased dramatically due to
what? - Answer -Wireless technology
One of the best techniques for reducing the negative effect of call-processing gaps is to
do what? - Answer -Tell the caller what you are doing and why
Post-Dispatch (PDI's) instructions are: - Answer -Basic level instructions given to the
caller immediately after initiating dispatch
The best definition for "wake-effect collision" - Answer -A traffic accident caused by the
passage of an emergency vehicle that does not directly involve the emergency vehicle
During a disaster, the Incident Command System (ICS) provides an important
framework for: - Answer -Maintaining command, managing resources, and coordinating
efforts
What is the definition of "repetitive persistence"? - Answer -A calming technique in
which the calltaker repeats a phrase verbatim using a firm but caring tone. The phrase
should contain both an action and a reason for the action.
A fire/rescue apparatus is: - Answer -A mobile fire/rescue unit that responds to the
scene of fire/rescue incidents
Give an example of a trauma incident - Answer -A report of a burned patient
Burnout is described as: - Answer -A type of exhaustion (or inability to function
normally) resulting from a buildup of long term stress
What is Post Traumatic Stress Disorder? - Answer -A disorder that occurs when a
person's normal response to a traumatic event does not fade over the course of a few
days or weeks
Quality assurance specialists listen to audio recordings of randomly selected calls in
order to do what? - Answer -Compare ETC performance with specific protocol and
customer service performance standards
In the context of the communication process, the "medium" is what? - Answer -The
channel or means of communication
If a caller reports heavy black smoke coming from the window of a nearby building what
should the call be classified? - Answer -Structure fire
In recent years, the total number of emergency calls has increased dramatically due to
what? - Answer -Wireless technology
One of the best techniques for reducing the negative effect of call-processing gaps is to
do what? - Answer -Tell the caller what you are doing and why
