IAED ETC CERTIFICATION PRACTICE QUESTIONS
When faced with an ethical dilemma in the communication center, the ETC's should
FIRST: - Answer -follow established protocol, procedure, and policy.
In the course, the "three P's" refer to: - Answer -protocol, procedure, and policy
A procedure that has been highly defined and structured and placed into a reference
system is known as a: - Answer -protocol
In some emergency communication centers, the responsibilities of call taking and
dispatching are distinct roles performed by separate individuals. True or false? -
Answer -True
If a responder or field unit needs additional resources at the scene, who would be
responsible for locating, notifying, and coordinating those additional resources? -
Answer -The emergency telecommunicator (ETC)
Most emergency callers are uncooperative or hysterical. True of false? - Answer -False
Post-Dispatch Instructions (PDI's) are: - Answer -Basic-level instructions given to the
caller immediately after initiating dispatch.
What does the acronym TDD stand for? - Answer -Telecommunications device for the
deaf
In recent years, the total number of emergency calls increased dramatically due to: -
Answer -Wireless Technology
In an emergency telecommunications context, what does the acronym CAD stand for? -
Answer -Computer-aided dispatch
In the context of the communication process, the "medium" is: - Answer -the channel or
means of communication
For the caller, the perceived response time is often longer than the actual response
time. True or false? - Answer -True
When communicating with a caller who is suffering from hallucinations or delusions, the
ETC should challenge the caller's false assertions and beliefs. True or false? - Answer -
False
One of the best techniques for reducing the negative effects of call-processing gaps is
to: - Answer -tell the caller what you are doing and why.
When faced with an ethical dilemma in the communication center, the ETC's should
FIRST: - Answer -follow established protocol, procedure, and policy.
In the course, the "three P's" refer to: - Answer -protocol, procedure, and policy
A procedure that has been highly defined and structured and placed into a reference
system is known as a: - Answer -protocol
In some emergency communication centers, the responsibilities of call taking and
dispatching are distinct roles performed by separate individuals. True or false? -
Answer -True
If a responder or field unit needs additional resources at the scene, who would be
responsible for locating, notifying, and coordinating those additional resources? -
Answer -The emergency telecommunicator (ETC)
Most emergency callers are uncooperative or hysterical. True of false? - Answer -False
Post-Dispatch Instructions (PDI's) are: - Answer -Basic-level instructions given to the
caller immediately after initiating dispatch.
What does the acronym TDD stand for? - Answer -Telecommunications device for the
deaf
In recent years, the total number of emergency calls increased dramatically due to: -
Answer -Wireless Technology
In an emergency telecommunications context, what does the acronym CAD stand for? -
Answer -Computer-aided dispatch
In the context of the communication process, the "medium" is: - Answer -the channel or
means of communication
For the caller, the perceived response time is often longer than the actual response
time. True or false? - Answer -True
When communicating with a caller who is suffering from hallucinations or delusions, the
ETC should challenge the caller's false assertions and beliefs. True or false? - Answer -
False
One of the best techniques for reducing the negative effects of call-processing gaps is
to: - Answer -tell the caller what you are doing and why.
