PAT MODULES 1-10 QUESTIONS WITH
CORRECT ANSWERS | RATED A+
Communication - CORRECT ANSWER -exchange of information between individual. Primary
function is to establish understanding between the patient and dental health care provider
Impacts of poor patient communication - CORRECT ANSWER -Decreases the pt's confidence and
trust in dental care, deters the pt from revealing important information, leads to the pt not
seeking further care, leads to misunderstanding, leads to misinterpretation of advice,
Benefits of good patient communication - CORRECT ANSWER -Builds trust, makes it easier for pt
to disclose information, enhances pt satisfaction, allows pt to participate more fully in health
decision making, helps pt make better dental health decisions, leads to more realistic pt
expectations
personal filters - CORRECT ANSWER -decode messages differently based off who you are, life
experiences, age, gender, ethnicity. These factors can distort messages being sent and received.
What percentage of messages are conveyed through verbal exchange? - CORRECT ANSWER -7%
What percentage of messages are communicated by the use of voice and tone? - CORRECT
ANSWER -38%
What percentage of messages are conveyed through gestures, facial expressions, and posture? -
CORRECT ANSWER -55%
nonverbal communication - CORRECT ANSWER -Posture, facial expression, appearance,
hairstyle, clothing, shaking hands, smiling, proximity to others, touch, color choice, and silence.
,Proxemics - CORRECT ANSWER -the study of the distance an individual maintains from other
persons and how this separation relates to environmental and cultural factors
Intimate territorial Zone - CORRECT ANSWER -1-18 in
Personal territorial zone - CORRECT ANSWER -1.5-4 ft
social territorial zone - CORRECT ANSWER -4-12 ft
public territorial zone - CORRECT ANSWER -more than 12 ft
Low contact cultures - CORRECT ANSWER -North american, Northern European, Asian favor the
social zone for interaction and little if any physical contact
High contact cultures - CORRECT ANSWER -Mediterranean, Arab, Latin prefer the intimate and
personal zones and much contact between people.
Touch as nonverbal communication - CORRECT ANSWER -can communicate a wide variety of
emotions such as support, protection, anger, tenderness, or intimacy
Heslin's five categories of touching behavior - CORRECT ANSWER -Functional/professional,
social/polite, friendship/warmth, love/intimacy, sexual arousal
Diplomacy - CORRECT ANSWER -the art of treating people with tact and genuine concern
helping relationship - CORRECT ANSWER -a relationship that is established for the benefit of the
pt, whereas kinship and friendship relationships are designed to meet mutual needs. The
hygienist-pt relationship is established to help the pt achieve and maintain optimal health
, Patients rights in the helping relationship - CORRECT ANSWER -to expect a systematic and
accurate assessment of their oral health status, be informed about their oral health, receive
care from a hygienist who has current knowledge and is able to provide efficient care, be
treated courteously, to trust that confidentiality will be respected, to consent or refuse any
proposed treatment, to receive quality care
Paternalism - CORRECT ANSWER -the belief that health decisions are best left in the hands of
those providing the health care. Assumes that pts dont have capacity to understand medical or
dental care. Also assumes that pt does not need to understand his/her own health care. Dentist
decides "what is best for the pt" then carries out treatment
Patient centered care - CORRECT ANSWER -respecting and responding to pt's wants, needs, and
preferences so that pt can make choices in his/her care that best fits her individual
circumstances. recognizes that there are two experts present during the interaction between
health care provider and pt. Both have a role in decision making about care and implementation
of treatment
traditional vs patient centered model - CORRECT ANSWER -Pt is passive, hygienist dominates
conversation, pt is recipient of treatment, care is disease centered, hygienist does most of the
talking, pt may or may not adhere to treatment plan in traditional model. In pt centered model
pt has an active role, hygienist collaborates w/pt, pt is a partner in treatment planning, hygienist
listens more and talks less, pt is more likely to adhere to treatment plan.
4E model of communication - CORRECT ANSWER -to engage, empathize, educate, and enlist the
pt. Enlistment invites the pt to actively participate in decision making and acknowledges that
the pt controls much of what can happen in the dental health care treatment plan.
Patient centered communication - CORRECT ANSWER -embraces three core attributes of
"patient centered care": Consideration of pt's needs, perspective, and individual experiences,
provision of oppertunies for pts to participate in their care, enhancement of the patient-clincian
relationship
CORRECT ANSWERS | RATED A+
Communication - CORRECT ANSWER -exchange of information between individual. Primary
function is to establish understanding between the patient and dental health care provider
Impacts of poor patient communication - CORRECT ANSWER -Decreases the pt's confidence and
trust in dental care, deters the pt from revealing important information, leads to the pt not
seeking further care, leads to misunderstanding, leads to misinterpretation of advice,
Benefits of good patient communication - CORRECT ANSWER -Builds trust, makes it easier for pt
to disclose information, enhances pt satisfaction, allows pt to participate more fully in health
decision making, helps pt make better dental health decisions, leads to more realistic pt
expectations
personal filters - CORRECT ANSWER -decode messages differently based off who you are, life
experiences, age, gender, ethnicity. These factors can distort messages being sent and received.
What percentage of messages are conveyed through verbal exchange? - CORRECT ANSWER -7%
What percentage of messages are communicated by the use of voice and tone? - CORRECT
ANSWER -38%
What percentage of messages are conveyed through gestures, facial expressions, and posture? -
CORRECT ANSWER -55%
nonverbal communication - CORRECT ANSWER -Posture, facial expression, appearance,
hairstyle, clothing, shaking hands, smiling, proximity to others, touch, color choice, and silence.
,Proxemics - CORRECT ANSWER -the study of the distance an individual maintains from other
persons and how this separation relates to environmental and cultural factors
Intimate territorial Zone - CORRECT ANSWER -1-18 in
Personal territorial zone - CORRECT ANSWER -1.5-4 ft
social territorial zone - CORRECT ANSWER -4-12 ft
public territorial zone - CORRECT ANSWER -more than 12 ft
Low contact cultures - CORRECT ANSWER -North american, Northern European, Asian favor the
social zone for interaction and little if any physical contact
High contact cultures - CORRECT ANSWER -Mediterranean, Arab, Latin prefer the intimate and
personal zones and much contact between people.
Touch as nonverbal communication - CORRECT ANSWER -can communicate a wide variety of
emotions such as support, protection, anger, tenderness, or intimacy
Heslin's five categories of touching behavior - CORRECT ANSWER -Functional/professional,
social/polite, friendship/warmth, love/intimacy, sexual arousal
Diplomacy - CORRECT ANSWER -the art of treating people with tact and genuine concern
helping relationship - CORRECT ANSWER -a relationship that is established for the benefit of the
pt, whereas kinship and friendship relationships are designed to meet mutual needs. The
hygienist-pt relationship is established to help the pt achieve and maintain optimal health
, Patients rights in the helping relationship - CORRECT ANSWER -to expect a systematic and
accurate assessment of their oral health status, be informed about their oral health, receive
care from a hygienist who has current knowledge and is able to provide efficient care, be
treated courteously, to trust that confidentiality will be respected, to consent or refuse any
proposed treatment, to receive quality care
Paternalism - CORRECT ANSWER -the belief that health decisions are best left in the hands of
those providing the health care. Assumes that pts dont have capacity to understand medical or
dental care. Also assumes that pt does not need to understand his/her own health care. Dentist
decides "what is best for the pt" then carries out treatment
Patient centered care - CORRECT ANSWER -respecting and responding to pt's wants, needs, and
preferences so that pt can make choices in his/her care that best fits her individual
circumstances. recognizes that there are two experts present during the interaction between
health care provider and pt. Both have a role in decision making about care and implementation
of treatment
traditional vs patient centered model - CORRECT ANSWER -Pt is passive, hygienist dominates
conversation, pt is recipient of treatment, care is disease centered, hygienist does most of the
talking, pt may or may not adhere to treatment plan in traditional model. In pt centered model
pt has an active role, hygienist collaborates w/pt, pt is a partner in treatment planning, hygienist
listens more and talks less, pt is more likely to adhere to treatment plan.
4E model of communication - CORRECT ANSWER -to engage, empathize, educate, and enlist the
pt. Enlistment invites the pt to actively participate in decision making and acknowledges that
the pt controls much of what can happen in the dental health care treatment plan.
Patient centered communication - CORRECT ANSWER -embraces three core attributes of
"patient centered care": Consideration of pt's needs, perspective, and individual experiences,
provision of oppertunies for pts to participate in their care, enhancement of the patient-clincian
relationship
