MANG 3402 EXAM 1 QUESTIONS AND ANSWERS
Which of the following is NOT a reason why domestic business operations decide to
change to some form of international operation?
attract and retain local talent
Which of the following is the purpose or rationale for an organization's existence?
mission
Competing on differentiation is
means offering customers something unique.
Competing on cost is
achieving maximum value, as perceived by the customer
The creation of a unique advantage over competitors is referred as
competitive advantage.
Disney differentiates itself by not simply having customers go on a ride, but instead
immersing them in the experience. What is the name for this type of differentiation?
Experience differentiation
How does Walmart gain a competitive advantage?
Competing on cost
Which of the following is NOT an OM strategy/issue during the growth stage of the
product life cycle?
reduce capacity
A set of skills, talents, and capabilities in which a firm is particularly strong is referred to
as
core competencies.
Which of the following is a key success factor for Southwest Airlines?
, High aircraft utilization
The operations manager's job within an organization structure is to
implement an OM strategy, provide competitive advantage, and increase productivity.
Boeing's supply chain is an example of a big company having a highly localized supply
chain. T/F
False
NAFTA seeks to phase out all trade and tariff barriers between the United States and
Asia. T/F
False
Maquiladoras are
Mexican factories frequently located along the U.S.-Mexico border.
Multinational organizations can shop from country to country and cut costs through
lower taxes and tariffs.
lower indirect costs.
less stringent regulations.
lower wage scales.
An effective operations management effort must have a mission so it knows where it is
going and a strategy so it knows how to get there. T/F
True
A firm should formulate its strategy before establishing its
mission. T/F
False
A strategy is a(n):
action plan to achieve the mission
Cost minimization is an appropriate strategy in which stage of the product life cycle?
Which of the following is NOT a reason why domestic business operations decide to
change to some form of international operation?
attract and retain local talent
Which of the following is the purpose or rationale for an organization's existence?
mission
Competing on differentiation is
means offering customers something unique.
Competing on cost is
achieving maximum value, as perceived by the customer
The creation of a unique advantage over competitors is referred as
competitive advantage.
Disney differentiates itself by not simply having customers go on a ride, but instead
immersing them in the experience. What is the name for this type of differentiation?
Experience differentiation
How does Walmart gain a competitive advantage?
Competing on cost
Which of the following is NOT an OM strategy/issue during the growth stage of the
product life cycle?
reduce capacity
A set of skills, talents, and capabilities in which a firm is particularly strong is referred to
as
core competencies.
Which of the following is a key success factor for Southwest Airlines?
, High aircraft utilization
The operations manager's job within an organization structure is to
implement an OM strategy, provide competitive advantage, and increase productivity.
Boeing's supply chain is an example of a big company having a highly localized supply
chain. T/F
False
NAFTA seeks to phase out all trade and tariff barriers between the United States and
Asia. T/F
False
Maquiladoras are
Mexican factories frequently located along the U.S.-Mexico border.
Multinational organizations can shop from country to country and cut costs through
lower taxes and tariffs.
lower indirect costs.
less stringent regulations.
lower wage scales.
An effective operations management effort must have a mission so it knows where it is
going and a strategy so it knows how to get there. T/F
True
A firm should formulate its strategy before establishing its
mission. T/F
False
A strategy is a(n):
action plan to achieve the mission
Cost minimization is an appropriate strategy in which stage of the product life cycle?
