CORRECTION OFFICER CHAPTER 2
COMMUNICATION EXAM QUESTIONS
AND CORRECT ANSWERS. VERIFIED
2025/2026.
The primary function of communication is - ANS - To facilitate the interaction between
persons to initiate some form of action
Interpersonal Communication involves - ANS - The exchange of ideas
- Massages
- Information between two or more people through
- speaking
- writing or
- Behavior to affect some kind of action.
Correction Officer must plan interactions by following these basic elements of communication -
ANS - Constructing the massage
- Conveying the massage via verbal nonverbal telecommunication or written format to the
person or group to whom it is intended.
- Allowing time for the person or group to receive and understand the massage
- Gauging whether one has receive an appropriate response or change in behavior from the
person or group to whom the massage was addressed
1 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
, Nonverbal Communication is very important when officers interact with inmates visitor and
staff they give and receive countless nonverbal signals - ANS - The behavior may include
gestures
- Facials Expressions
- Methods of eye contact
- Postures whether Seated or Standing that send a strong massage
- Officer may may observe that an inmates verbal expression are inconsistent with his or her
facial expression
- Postures or other nonverbal cues
Nonverbal communication - ANS - Should reinforce or complement verbal communication
A Nonverbal Cue is - ANS - The used of posture
- Facial expression and body movement to communicate
- as opposed to speaking or writing
- nonverbal cues will help an officer analyze an inmates responses
- Clenched fists pacing briskly clenched teeth or clear reluctance to communicate may indicate
anger rage or irritation
Each situation must be addressed - ANS - Individually
- Various cultural
- social considerations must be taken into account before interpreting nonverbal cues
Barriers may result in miscommunication between - ANS - Sender and Receiver of massage
- Use of profane derogatory or disrespectful language
- Stereotyping
- Lack of cultural understanding
Proper positioning officer should communicate - ANS - Strength confidence
2 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
COMMUNICATION EXAM QUESTIONS
AND CORRECT ANSWERS. VERIFIED
2025/2026.
The primary function of communication is - ANS - To facilitate the interaction between
persons to initiate some form of action
Interpersonal Communication involves - ANS - The exchange of ideas
- Massages
- Information between two or more people through
- speaking
- writing or
- Behavior to affect some kind of action.
Correction Officer must plan interactions by following these basic elements of communication -
ANS - Constructing the massage
- Conveying the massage via verbal nonverbal telecommunication or written format to the
person or group to whom it is intended.
- Allowing time for the person or group to receive and understand the massage
- Gauging whether one has receive an appropriate response or change in behavior from the
person or group to whom the massage was addressed
1 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
, Nonverbal Communication is very important when officers interact with inmates visitor and
staff they give and receive countless nonverbal signals - ANS - The behavior may include
gestures
- Facials Expressions
- Methods of eye contact
- Postures whether Seated or Standing that send a strong massage
- Officer may may observe that an inmates verbal expression are inconsistent with his or her
facial expression
- Postures or other nonverbal cues
Nonverbal communication - ANS - Should reinforce or complement verbal communication
A Nonverbal Cue is - ANS - The used of posture
- Facial expression and body movement to communicate
- as opposed to speaking or writing
- nonverbal cues will help an officer analyze an inmates responses
- Clenched fists pacing briskly clenched teeth or clear reluctance to communicate may indicate
anger rage or irritation
Each situation must be addressed - ANS - Individually
- Various cultural
- social considerations must be taken into account before interpreting nonverbal cues
Barriers may result in miscommunication between - ANS - Sender and Receiver of massage
- Use of profane derogatory or disrespectful language
- Stereotyping
- Lack of cultural understanding
Proper positioning officer should communicate - ANS - Strength confidence
2 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
