BSNC 2055: Final Prep 2055 Communica on: Prac ce
Quiz Ques ons for the Final Exam With complete
solu on 100% verified correct GUARANTEED SUCCESS
NEW!!
The best defini on of civility is which of the following?
A. A sincere inten on to seek common ground
B. An agreement to take on the perspec ve of the other
C. A nego a on for a division of resources
D. The context in which behaviors occur - Ans A. A sincere inten on to seek common ground
RATIONALE: The defini on of civility includes a sincere inten on to seek common ground. It
does not require that involved par es agree to take on one another's perspec ves, involved
par es should be able to voice their perspec ves without the no on of pressure and/or
in mida on. A nego a on for the division of resources is an antecedent of civility but not the
actual defini on. The context in which behaviors occur is not a point included in the defini on
of this concept, however, it is an influencing factor to the effec ve use of civility.
During interdisciplinary rounds, the social worker expresses frustra on with the length of me
it is taking to discharge a pa ent who already has community supports in place. The social
worker's behaviour is an example of:
A. Mild disrup ve behavior
B. Serious disrup ve behavior
C. In mida on of a colleague
D. An expressed difference of opinion - Ans D. An expressed difference of opinion
,RATIONALE: The social worker has expressed an emo on regarding a conflict. The professional's
ac ons would be seen as asser ve communica on rather than incivility, harassment or bullying.
This can be qualified as an expressed difference of opinion which is not an example of incivility
or in mida on.
A nurse has been 10-15 minutes late for work 6 mes. The manager tells the nurse that they
will need to establish a performance management plan to deal with the recent pa6ern of
showing up late. Which of the following ac ons should the nurse take?
A. Collaborate with the manager to establish the performance management plan
B. Seek support from a union representa ve to protect her rights
C. Review the Occupa onal Health and Safety policy on bullying and harassment
D. Request a third party inves ga on into the manager's plan to establish a plan - Ans A.
Collaborate with the manager to establish the performance management plan
RATIONALE: The nurse is experiencing difficulty arriving on me to work due to unusual
circumstances. In order to ensure that she is able to prac ce safely and par cipate fully in the
health care team, the nurse needs to be able to determine a way to arrive to work on me.
Mee ng with their manager to establish a performance management plan ensures there is
open communica on between the nurse and the manager and may result in a solu on that
works for both the nurse and the team. This is not an example of incivility, bullying or
harassment. The manager is opera ng within reasonable parameters by invi ng the nurse to
establish a plan for improved work performance.
A nurse has recently taken several sick days at work due to health problems. Her co-worker
Tom has told several of the staff that she is off work due to early days of a pregnancy. The nurse
has not confided this informa on in Tom. Tom's ac ons are an example of which of the
following?
A. Making a personal a6ack
, B. Making an aggressive gesture
C. Sabotaging the nurse's work
D. Spreading a rumor - Ans D. Spreading a rumor
RATIONALE: Tom's ac ons are an example of uncivil behavior or harassment in the form of
spreading (malicious - depending on the context) gossip or rumors. Tom's ac ons highlight an
inappropriate comment that could cause the nurse humilia on or in mida on. Although the
other op ons are examples of bullying and harassment, they do not reflect Tom's ac ons in this
case.
Quality safe client care is heavily reliant on which factors?
A. Efficient team performance
B. Effec ve respec=ul communica on
C. Construc ve conflict management
D. All of the above - Ans D. All of the above
RATIONALE: Trea ng one another with respect is requisite to communica ng effec vely,
building community and crea ng high-func oning teams. Fostering a healthy prac ce
environment in which health care providers can effec vely engage in inter-professional
educa on and prac ce hinge on understanding and applying civility in communica on. Client
safety is impacted when that factors that underlie incivility are not recognized and mi gated.
Uncivil encounters between health care providers may: (select all that apply)
A. Lead to uncertainty and self-doubt
B. Diminish capacity to advocate for clients
C. Impair cri cal thinking and clinical judgment
Quiz Ques ons for the Final Exam With complete
solu on 100% verified correct GUARANTEED SUCCESS
NEW!!
The best defini on of civility is which of the following?
A. A sincere inten on to seek common ground
B. An agreement to take on the perspec ve of the other
C. A nego a on for a division of resources
D. The context in which behaviors occur - Ans A. A sincere inten on to seek common ground
RATIONALE: The defini on of civility includes a sincere inten on to seek common ground. It
does not require that involved par es agree to take on one another's perspec ves, involved
par es should be able to voice their perspec ves without the no on of pressure and/or
in mida on. A nego a on for the division of resources is an antecedent of civility but not the
actual defini on. The context in which behaviors occur is not a point included in the defini on
of this concept, however, it is an influencing factor to the effec ve use of civility.
During interdisciplinary rounds, the social worker expresses frustra on with the length of me
it is taking to discharge a pa ent who already has community supports in place. The social
worker's behaviour is an example of:
A. Mild disrup ve behavior
B. Serious disrup ve behavior
C. In mida on of a colleague
D. An expressed difference of opinion - Ans D. An expressed difference of opinion
,RATIONALE: The social worker has expressed an emo on regarding a conflict. The professional's
ac ons would be seen as asser ve communica on rather than incivility, harassment or bullying.
This can be qualified as an expressed difference of opinion which is not an example of incivility
or in mida on.
A nurse has been 10-15 minutes late for work 6 mes. The manager tells the nurse that they
will need to establish a performance management plan to deal with the recent pa6ern of
showing up late. Which of the following ac ons should the nurse take?
A. Collaborate with the manager to establish the performance management plan
B. Seek support from a union representa ve to protect her rights
C. Review the Occupa onal Health and Safety policy on bullying and harassment
D. Request a third party inves ga on into the manager's plan to establish a plan - Ans A.
Collaborate with the manager to establish the performance management plan
RATIONALE: The nurse is experiencing difficulty arriving on me to work due to unusual
circumstances. In order to ensure that she is able to prac ce safely and par cipate fully in the
health care team, the nurse needs to be able to determine a way to arrive to work on me.
Mee ng with their manager to establish a performance management plan ensures there is
open communica on between the nurse and the manager and may result in a solu on that
works for both the nurse and the team. This is not an example of incivility, bullying or
harassment. The manager is opera ng within reasonable parameters by invi ng the nurse to
establish a plan for improved work performance.
A nurse has recently taken several sick days at work due to health problems. Her co-worker
Tom has told several of the staff that she is off work due to early days of a pregnancy. The nurse
has not confided this informa on in Tom. Tom's ac ons are an example of which of the
following?
A. Making a personal a6ack
, B. Making an aggressive gesture
C. Sabotaging the nurse's work
D. Spreading a rumor - Ans D. Spreading a rumor
RATIONALE: Tom's ac ons are an example of uncivil behavior or harassment in the form of
spreading (malicious - depending on the context) gossip or rumors. Tom's ac ons highlight an
inappropriate comment that could cause the nurse humilia on or in mida on. Although the
other op ons are examples of bullying and harassment, they do not reflect Tom's ac ons in this
case.
Quality safe client care is heavily reliant on which factors?
A. Efficient team performance
B. Effec ve respec=ul communica on
C. Construc ve conflict management
D. All of the above - Ans D. All of the above
RATIONALE: Trea ng one another with respect is requisite to communica ng effec vely,
building community and crea ng high-func oning teams. Fostering a healthy prac ce
environment in which health care providers can effec vely engage in inter-professional
educa on and prac ce hinge on understanding and applying civility in communica on. Client
safety is impacted when that factors that underlie incivility are not recognized and mi gated.
Uncivil encounters between health care providers may: (select all that apply)
A. Lead to uncertainty and self-doubt
B. Diminish capacity to advocate for clients
C. Impair cri cal thinking and clinical judgment
