Page 1 of 32
DELL CLIENT FOUNDATIONS EXAM | LATEST UPDATE
| QUESTIONS WITH CORRECT ANSWERS |
A GRADE
Choose all that apply: The BIOS Recovery 2 does not support
recovery from Select the correct responses and click submit.
.....ANSWER.....Encrypted Hard Drive
Hard Disk Drive with password set
Choose all that apply: Identify Dell's product portfolios.
.....ANSWER.....Tablets
2-in-1 PCs
Laptops
Chrome
Desktops and All-in-Ones
Which key is used to access the one time boot menu while
restarting the computer? .....ANSWER.....F12
,Page 2 of 32
When to use RTC Reset? .....ANSWER.....To recover from No
POST/No Boot
If the system is not booting into the operating system, how can
you check if the hard drive is detected? .....ANSWER.....Go to
BIOS
When would you run the RMA Shim tool on a Chromebook?
.....ANSWER.....In the event of system board replacement
Choose all that apply: When encountered with a no POST
situation, what must technicians do prior to replacing the
suspected failed part? .....ANSWER.....Reseat parts and cables.
Re-run diagnostic sequences with removal of individual parts to
isolate issue.
Capture the fault exhibited by running Diagnostics indicators,
check for Error Codes and check BIOS settings.
,Page 3 of 32
T/F: Dell desktop portfolios include OptiPlex, Inspiron, Vostro,
Precision, XPS, and All-in-One. .....ANSWER.....True
If recovery image from both system's primary hard drive and
external USB key is present, which image will the BIOS Recovery
2 tool select? .....ANSWER.....Recovery image from the external
USB key
How will the Dell Command Utility Update help Customers?
.....ANSWER.....Dell Command Utility Update will check online for
the latest BIOS, driver, Firmware and Dell Application updates
for a system and also helps to download and install the updates.
T/F: M.2 is a data transfer protocol while NVMe is the form
factor. .....ANSWER.....False
If ePSA passes the hard drive test and still the system does not
load the operating system, what could the issue be?
.....ANSWER.....Corrupt or missing operating system
, Page 4 of 32
Choose all that apply: Select all the steps involved in unpacking
parts. .....ANSWER.....If the part has visible damage, do not use
the part. Contact Dell technical support to dispatch another part.
Return the part with a description of the damage.
Place the box on a secure surface and break the tamper proof
seal with a safe tool. Carefully open the package top or lid.
All parts must be handled by lifting and holding from the edges
or sides. Avoid touching the surface or bottom of the parts.
Do not break the tamper proof seal on the ESD bag unless you
intend to install the part immediately.
DELL CLIENT FOUNDATIONS EXAM | LATEST UPDATE
| QUESTIONS WITH CORRECT ANSWERS |
A GRADE
Choose all that apply: The BIOS Recovery 2 does not support
recovery from Select the correct responses and click submit.
.....ANSWER.....Encrypted Hard Drive
Hard Disk Drive with password set
Choose all that apply: Identify Dell's product portfolios.
.....ANSWER.....Tablets
2-in-1 PCs
Laptops
Chrome
Desktops and All-in-Ones
Which key is used to access the one time boot menu while
restarting the computer? .....ANSWER.....F12
,Page 2 of 32
When to use RTC Reset? .....ANSWER.....To recover from No
POST/No Boot
If the system is not booting into the operating system, how can
you check if the hard drive is detected? .....ANSWER.....Go to
BIOS
When would you run the RMA Shim tool on a Chromebook?
.....ANSWER.....In the event of system board replacement
Choose all that apply: When encountered with a no POST
situation, what must technicians do prior to replacing the
suspected failed part? .....ANSWER.....Reseat parts and cables.
Re-run diagnostic sequences with removal of individual parts to
isolate issue.
Capture the fault exhibited by running Diagnostics indicators,
check for Error Codes and check BIOS settings.
,Page 3 of 32
T/F: Dell desktop portfolios include OptiPlex, Inspiron, Vostro,
Precision, XPS, and All-in-One. .....ANSWER.....True
If recovery image from both system's primary hard drive and
external USB key is present, which image will the BIOS Recovery
2 tool select? .....ANSWER.....Recovery image from the external
USB key
How will the Dell Command Utility Update help Customers?
.....ANSWER.....Dell Command Utility Update will check online for
the latest BIOS, driver, Firmware and Dell Application updates
for a system and also helps to download and install the updates.
T/F: M.2 is a data transfer protocol while NVMe is the form
factor. .....ANSWER.....False
If ePSA passes the hard drive test and still the system does not
load the operating system, what could the issue be?
.....ANSWER.....Corrupt or missing operating system
, Page 4 of 32
Choose all that apply: Select all the steps involved in unpacking
parts. .....ANSWER.....If the part has visible damage, do not use
the part. Contact Dell technical support to dispatch another part.
Return the part with a description of the damage.
Place the box on a secure surface and break the tamper proof
seal with a safe tool. Carefully open the package top or lid.
All parts must be handled by lifting and holding from the edges
or sides. Avoid touching the surface or bottom of the parts.
Do not break the tamper proof seal on the ESD bag unless you
intend to install the part immediately.
