CORRECTION OFFICER CHAPTER 2 COMMUNICATION QUESTIONS AND ANSWERS 2025
The primary function of communication is - (ANSWER)- To facilitate the interaction between persons to
initiate some form of action
Interpersonal Communication involves - (ANSWER)- The exchange of ideas
- Massages
- Information between two or more people through
- speaking
- writing or
- Behavior to affect some kind of action.
Correction Officer must plan interactions by following these basic elements of communication -
(ANSWER)- Constructing the massage
- Conveying the massage via verbal nonverbal telecommunication or written format to the person or
group to whom it is intended.
- Allowing time for the person or group to receive and understand the massage
- Gauging whether one has receive an appropriate response or change in behavior from the person or
group to whom the massage was addressed
Nonverbal Communication is very important when officers interact with inmates visitor and staff they
give and receive countless nonverbal signals - (ANSWER)- The behavior may include gestures
- Facials Expressions
- Methods of eye contact
- Postures whether Seated or Standing that send a strong massage
- Officer may may observe that an inmates verbal expression are inconsistent with his or her facial
expression
- Postures or other nonverbal cues
Nonverbal communication - (ANSWER)- Should reinforce or complement verbal communication
A Nonverbal Cue is - (ANSWER)- The used of posture
, CORRECTION OFFICER CHAPTER 2 COMMUNICATION QUESTIONS AND ANSWERS 2025
- Facial expression and body movement to communicate
- as opposed to speaking or writing
- nonverbal cues will help an officer analyze an inmates responses
- Clenched fists pacing briskly clenched teeth or clear reluctance to communicate may indicate anger
rage or irritation
Each situation must be addressed - (ANSWER)- Individually
- Various cultural
- social considerations must be taken into account before interpreting nonverbal cues
Barriers may result in miscommunication between - (ANSWER)- Sender and Receiver of massage
- Use of profane derogatory or disrespectful language
- Stereotyping
- Lack of cultural understanding
Proper positioning officer should communicate - (ANSWER)- Strength confidence
- Interest through body languages and demeanor
- When interacting with others a technique sometimes called Posture
Effective listening requires giving full attention to what is being said and taking time to understand the
massage without interrupting - (ANSWER)- Maintaining eye contact facing the speaker and leaning
slightly forward to confirm attentiveness through body languages
- Keeping an open mind and avoiding bias in order to hear all the facts
- Identifying key words that should alert what someone has said to the officer such as kill suicide getting
out hang
- Identifying the intensity of speech in terms of voice volume emotion pitch and tone
- Paraphrasing back what someone has said to reassure him or her of the messages clarity
- Asking questions for clarification or more information
The primary function of communication is - (ANSWER)- To facilitate the interaction between persons to
initiate some form of action
Interpersonal Communication involves - (ANSWER)- The exchange of ideas
- Massages
- Information between two or more people through
- speaking
- writing or
- Behavior to affect some kind of action.
Correction Officer must plan interactions by following these basic elements of communication -
(ANSWER)- Constructing the massage
- Conveying the massage via verbal nonverbal telecommunication or written format to the person or
group to whom it is intended.
- Allowing time for the person or group to receive and understand the massage
- Gauging whether one has receive an appropriate response or change in behavior from the person or
group to whom the massage was addressed
Nonverbal Communication is very important when officers interact with inmates visitor and staff they
give and receive countless nonverbal signals - (ANSWER)- The behavior may include gestures
- Facials Expressions
- Methods of eye contact
- Postures whether Seated or Standing that send a strong massage
- Officer may may observe that an inmates verbal expression are inconsistent with his or her facial
expression
- Postures or other nonverbal cues
Nonverbal communication - (ANSWER)- Should reinforce or complement verbal communication
A Nonverbal Cue is - (ANSWER)- The used of posture
, CORRECTION OFFICER CHAPTER 2 COMMUNICATION QUESTIONS AND ANSWERS 2025
- Facial expression and body movement to communicate
- as opposed to speaking or writing
- nonverbal cues will help an officer analyze an inmates responses
- Clenched fists pacing briskly clenched teeth or clear reluctance to communicate may indicate anger
rage or irritation
Each situation must be addressed - (ANSWER)- Individually
- Various cultural
- social considerations must be taken into account before interpreting nonverbal cues
Barriers may result in miscommunication between - (ANSWER)- Sender and Receiver of massage
- Use of profane derogatory or disrespectful language
- Stereotyping
- Lack of cultural understanding
Proper positioning officer should communicate - (ANSWER)- Strength confidence
- Interest through body languages and demeanor
- When interacting with others a technique sometimes called Posture
Effective listening requires giving full attention to what is being said and taking time to understand the
massage without interrupting - (ANSWER)- Maintaining eye contact facing the speaker and leaning
slightly forward to confirm attentiveness through body languages
- Keeping an open mind and avoiding bias in order to hear all the facts
- Identifying key words that should alert what someone has said to the officer such as kill suicide getting
out hang
- Identifying the intensity of speech in terms of voice volume emotion pitch and tone
- Paraphrasing back what someone has said to reassure him or her of the messages clarity
- Asking questions for clarification or more information
