Exam Preparation Material (Latest Update)
Introduction:
This document contains a comprehensive collection of CCSVP test
questions with their correct answers, covering all major topics
included in the Certified Customer Service and Vendor Performance
exam. It includes scenario-based questions, true/false items,
definitions, and detailed knowledge checks on customer service,
vendor performance, sterilization processes, regulations, quality
assurance, and workplace standards. The material is fully updated
and provides a complete overview of exam-relevant content to
support effective preparation.
Exam Questions and Answers
Before cleaning any medical device, you should:
Know the IFU cleaning requirements for cleaning
Know the devices pre-soaking requirements
Know the correct tools to use to properly clean the device
All the above --- correct precise answer ---All the above
If items are not assembled or packaged correctly:
,They may not be able to be sterilized
The sterilant may not penetrate appropriately
It may not open aseptically
All the above --- correct precise answer ---All the above
Methods of marking instruments include:
Impact etching
Laser etching
Power etching
None of the above --- correct precise answer ---Laser etching
Cleaning shortcuts should never happen except:
For an immediate need
when trays are needed for an immediate to follow case
,When the instrument will not be needed for a few days
Shortcuts should never happen --- correct precise answer ---
Shortcuts should never happen
Product that is not FDA approved can be introduced to a facility:
If it will not be used before FDA approval is received
If it will be used on a trial basis only
If the case will be listed as a "research case"
Items not FDA approved should not be introduced to a facility ---
correct precise answer ---Items not FDA approved should not be
introduced to a facility
Which of the following statements about the use of mechanical
washers is NOT true?
Multi-level trays should be separated
Trays with lids should be opened
Instruments should be disassembled and opened
, All items should be washed on the same cycle. --- correct precise
answer ---All items should be washed on the same cycle.
The organization that sets recommended practices and standards
for care and processing of devices and systems is:
EPA
CDC
AAMI
SGNA --- correct precise answer ---AAMI
If immediate use steam sterilization is used for implants:
-should be sterilized in extended cycles
-Should only be sterilized using Ethylene Oxide
-There should be a tracking system in place to track the implant to
the patient
- Should be discarded if not used --- correct precise answer ---
Should be discarded if not used
The decontamination area is considered a:
Unrestricted area
Semi-restricted area