MPOETC TEST 9: HUMAN RELATIONS QUESTIONS AND DETAILED ANSWERS|ALREADY GRADED A

MPOETC TEST 9: HUMAN RELATIONS QUESTIONS AND
DETAILED ANSWERS|ALREADY GRADED A
What are the 2 types of communication? Correct Ans- 1. Intrapersonal-
with self
2. Interpersonal- with others


When can misunderstandings occur? Correct Ans- During encoding and
decoding process


What carries the majority of meaning in a message? Correct Ans- Non-
verbals


Non-verbals are a key element in what? Correct Ans- Officer safety


Name some pre-attack indicators Correct Ans- -Scanning
-target glancing
-Clenching
-Pugilistic stance
-Nostril flaring
-Pacing
-Hesitation in responses


_________ + __________ = Decision Correct Ans- Baseline (Normal
Behavior) + Anomaly (Abnormal behavior) = Decision

, What is the best style of communication? Correct Ans- There is no best
or worst style


What is flexing? Correct Ans- Adapting to the communication style of
others


Name some active listening skills Correct Ans- -open ended questions
-Paraphrasing
-"I" messages
-Effective pauses
-Summarize


Name some benefits of active listening Correct Ans- -reduces tension
-builds rapport
-leads to cooperation
-makes others feel heard
-increases officer safety


What is culture? Correct Ans- a set of accepted behavior patterns,
values, assumptions, and shared common experiences


Name some elements of cultural diversity Correct Ans- -Race
-Religion
-Gender identity