PHR PRACTICE EXAM
The most important element in an organization's e-mail policy is a
statement that addresses:
A. whether personal e-mails are permitted, defining any limitations on
personal use of the system.
B. how often monitoring will occur and whether monitoring will be
done on a scheduled or random basis.
C. which department in the organization will be accountable for
monitoring computer activities.
D. the disciplinary process used to address violations of the policy. -
ANSWERS-A. whether personal e-mails are permitted, defining any
limitations on personal use of the system.
An employee is counseled due to a body odor problem. If the situation
does not change, what is the best course of action for the supervisor?
A. Alter the work environment as a reasonable accommodation.
B. Apply discipline consistent with established policies.
C. Do nothing based on accommodation of cultural differences.
D. Require that the employee provide medical certification for the
condition. - ANSWERS-B. Apply discipline consistent with
established policies.
When making a decision regarding wrongful termination, a jury is
most likely to place more weight on which of the following?
A. How much documentation is provided
,B. The harshness of the action by the employer
C. How a similar case was decided
D. How fairly an employee was treated - ANSWERS-D. How fairly
an employee was treated
When in-house attorneys are asked to conduct internal investigations,
there is a greater risk that:
A. the organization will incur additional costs due to external review
of investigation results.
B. a public relations scandal will result from employees leaking
investigation information.
C. counsel will be accused of leading the witness during investigation
interviews.
D. those investigated will lose their rights to attorney-client privilege.
- ANSWERS-D. those investigated will lose their rights to attorney-
client privilege.
An organization tells applicants for a customer service position that
they must be willing to work any day of the week, because the nature
of the business makes it impossible to guarantee employees the same
days off every week. After being hired, a new employee refuses to
work on Saturdays for religious reasons. The HR manager's first
course of action should be to:
A. terminate the employee for failure to disclose schedule
requirements.
B. establish a new schedule for the employee.
C. determine whether a schedule change can be made for the
employee.
, D. check with other employees with more seniority if they want
Saturdays off first. - ANSWERS-C. determine whether a schedule
change can be made for the employee.
Which is a reasonable accommodation for an employee with a hearing
impairment?
A. Sharing the costs for a full-time interpreter
B. Providing an interpreter in a training class
C. Requiring co-workers to assume affected job functions
D. Sharing the costs of all equipment or materials needed by the
employee - ANSWERS-B. Providing an interpreter in a training class
Which of the following forecasting methods relies on collecting
independent evaluations from experts and summarizing the
information?
A. Assessment center
B. Nominal group technique
C. Time-series analysis
D. Delphi technique - ANSWERS-D. Delphi technique
Utilizing employee skills to keep or gain a competitive advantage is
known as:
A. succession planning.
B. forecasting.
C. strategic management.
D. benchmarking. - ANSWERS-C. strategic management.
The most important element in an organization's e-mail policy is a
statement that addresses:
A. whether personal e-mails are permitted, defining any limitations on
personal use of the system.
B. how often monitoring will occur and whether monitoring will be
done on a scheduled or random basis.
C. which department in the organization will be accountable for
monitoring computer activities.
D. the disciplinary process used to address violations of the policy. -
ANSWERS-A. whether personal e-mails are permitted, defining any
limitations on personal use of the system.
An employee is counseled due to a body odor problem. If the situation
does not change, what is the best course of action for the supervisor?
A. Alter the work environment as a reasonable accommodation.
B. Apply discipline consistent with established policies.
C. Do nothing based on accommodation of cultural differences.
D. Require that the employee provide medical certification for the
condition. - ANSWERS-B. Apply discipline consistent with
established policies.
When making a decision regarding wrongful termination, a jury is
most likely to place more weight on which of the following?
A. How much documentation is provided
,B. The harshness of the action by the employer
C. How a similar case was decided
D. How fairly an employee was treated - ANSWERS-D. How fairly
an employee was treated
When in-house attorneys are asked to conduct internal investigations,
there is a greater risk that:
A. the organization will incur additional costs due to external review
of investigation results.
B. a public relations scandal will result from employees leaking
investigation information.
C. counsel will be accused of leading the witness during investigation
interviews.
D. those investigated will lose their rights to attorney-client privilege.
- ANSWERS-D. those investigated will lose their rights to attorney-
client privilege.
An organization tells applicants for a customer service position that
they must be willing to work any day of the week, because the nature
of the business makes it impossible to guarantee employees the same
days off every week. After being hired, a new employee refuses to
work on Saturdays for religious reasons. The HR manager's first
course of action should be to:
A. terminate the employee for failure to disclose schedule
requirements.
B. establish a new schedule for the employee.
C. determine whether a schedule change can be made for the
employee.
, D. check with other employees with more seniority if they want
Saturdays off first. - ANSWERS-C. determine whether a schedule
change can be made for the employee.
Which is a reasonable accommodation for an employee with a hearing
impairment?
A. Sharing the costs for a full-time interpreter
B. Providing an interpreter in a training class
C. Requiring co-workers to assume affected job functions
D. Sharing the costs of all equipment or materials needed by the
employee - ANSWERS-B. Providing an interpreter in a training class
Which of the following forecasting methods relies on collecting
independent evaluations from experts and summarizing the
information?
A. Assessment center
B. Nominal group technique
C. Time-series analysis
D. Delphi technique - ANSWERS-D. Delphi technique
Utilizing employee skills to keep or gain a competitive advantage is
known as:
A. succession planning.
B. forecasting.
C. strategic management.
D. benchmarking. - ANSWERS-C. strategic management.
