UPDATED ACTUAL Questions and
CORRECT Answers
Quickly convert patient/insurance company billings to cash. - CORRECT ANSWER -The
primary goal of managing accounts receivable is to:
DRGs - CORRECT ANSWER -The Medicare prospective payment system for
reimbursing hospitals utilizes:
Cost allocation - CORRECT ANSWER -Determining the total cost to produce a specified
health care service through assigning costs into revenue-producing departments is referred to as:
False - CORRECT ANSWER -Government-owned health care organizations generally
pay taxes on profits.
True - CORRECT ANSWER -Capitation shifts the financial risk of coverage from the
insurer to the provider of health care.
activities of daily living - CORRECT ANSWER -LPNs are trained to do basic nursing
functions such as checking vital signs, observing patients, and assisting patients with
__________, such as bathing, dressing, feeding, and toileting.
3 to 10 years - CORRECT ANSWER -Physician residency training lasts from ________,
depending on the specialty.
False - CORRECT ANSWER -There are no shortages of allied health professionals.
Nurses - CORRECT ANSWER -The largest category of health care workers is:
,Board certification is: - CORRECT ANSWER -A form of credentialing that a physician
has competency in a specific area
Increase motivation - CORRECT ANSWER -Incentive compensation is believed to have
what effect on employee performance?
Identify areas of performance needing improvement
Adjust compensation based on performance
Decide promotions of staff - CORRECT ANSWER -Performance appraisals are useful to:
Salary - CORRECT ANSWER -Benefits" include all of the following EXCEPT:
Highest levels of compensation for staff - CORRECT ANSWER -Best practices of high-
performing organizations include all of the following focal areas EXCEPT:
Benefits are more important than compensation - CORRECT ANSWER -Recent
information from the literature concerning employee perceptions suggests that:
Promote alignment between hospitals and physicians - CORRECT ANSWER -Choose the
best way to engage medical staff.
Voting - CORRECT ANSWER -Which is generally regarded as the WORST strategy to
resolve conflict in choices and decisions a team must make?
Task interdependency - CORRECT ANSWER -A distinguishing characteristic of health
care organizations is _________, because professional staff needs to work closely and
collaboratively to meet patient needs.
,A lower surgical mortality rate - CORRECT ANSWER -Participation in the VHA Medical
Team Training program was associated with which of the following?
SOLVE ALL TEAM PROBLEMS - CORRECT ANSWER -Guidelines for teamwork
CANNOT:
What is Financial Management? - CORRECT ANSWER -It is the process of:
Providing oversight of the health care organization's day-to-day financial operations.
Planning the organization's long-range financial direction (both internal and external).
Increasing the organization's revenues and decreasing its costs.
Major Objectives of Financial Management - CORRECT ANSWER -Generate a
reasonable net income.
Set prices for services.
Facilitate relationships and manage contracts with third-party payers.
Record and analyze cost information.
Prepare, audit, and disseminate the organization's financial reports.
Invest in long-term capital assets.
Ensure that payroll is covered and that suppliers are paid.
, Protect the organization's tax status.
Respond to government regulators, external auditors, accrediting agencies, and quality
consultants.
Control financial risk to the organization.
For-Profit - CORRECT ANSWER -Investor-owned
Serve private interests and pay taxes.
Goal is to maximize profits for the owner.
Must also serve the community.
Not-for-Profit - CORRECT ANSWER -Two types: business-oriented (private) and
government-owned.
Serve public interests and are tax-exempt.
Goal is to provide community benefit and optimal patient care
(including the indigent).
tax-exempt. - CORRECT ANSWER -Not-for-profit Serve public interests and are
sustainability. - CORRECT ANSWER -Must also turn a profit for
For-Profit Attributes - CORRECT ANSWER -Serve private interests.