7.DECA: HUMAN RESOURCES MANAGEMENT (HRM) SAMPLE
QUESTIONS AND ANSWERS
Macon industries writes a purchase order for bolts, washers, and nails and sends the order to
the
Stanton company to process.
A. Letter of intent.
B. Open order.
C. Accounts-receivable document.
D. Sales contract. - correct answer d sales contract.
A purchase order is a form that a business fills out to order goods. Because the order indicates
that the business is willing to do something (pay for the items it orders) in exchange for
something else (take possession of the goods), the purchase order serves as a sales contract. An
open order is a type of purchase order in which buyers place the order with the supplier that
can best meet the needs or criteria (e.g., price) for a particular item. Because accounts
receivable is an accounting activity that involves collecting payment for the goods and services
that the business offers, a purchase order is not an accounts-receivable document. A letter of
intent is a letter that declares the writer's intention to do something. A purchase order is a form
rather than a letter.
A business was fined $2 million for dumping toxic waste in the local river. What type of
environmental law did the company violate?
A. Food quality
B. Clean air
C. Clean water
D. Endangered species - correct answer c clean water.
The company violated the clean water laws by dumping toxic waste into a river. Clean air laws
regulate emissions and other air pollutants. Food quality laws regulate the quality of the food
supply. Endangered species laws protect animals, fish, and birds in danger of becoming extinct.
,Jon sues his former employer for harassment. In what situation would the employer be likely to
offer jon a settlement?
A. The employer wants the case to go to court.
B. The employer knows it will be able to win the case.
C. The employer does not think it will be able to win the case.
D. Jon does not think he will be able to win the case. - correct answer c the employer does not
think it will be able to win the case.
A party may offer a settlement if it believes it has little chance to win a case. In this example,
jon's employer does not believe it will win, so it may offer a settlement. A settlement is a way to
avoid the case going to court. Jon may or may not think he will win the case, but this does not
influence his former employer's actions.
Which of the following words most accurately describes arbitration:
A. Private
B. Nonconsensual
C. Biased
D. Temporary - correct answer a. Private.
Arbitration is private and not public or handled in the courts. Arbitration is consensual. Both
parties must sign an agreement assenting to arbitration. Arbitration is neutral, not biased.
Arbitration is final and binding, not temporary.
To be reimbursed for business expenses, luke must obtain and complete an expense-
reimbursement form, attach the original transaction receipts to the completed form, and
submit the documentation to his manager for approval. What is luke doing?
A. Following company procedures
B. Developing company policies
C. Evaluating company feedback
,D. Assessing company guidelines - correct answer a. Following company procedures.
Policies are the general rules to be followed by company personnel. For example, a business
owner may develop a policy that states the company will reimburse employees for certain
business-related expenses. A procedure is the step-by-step process that personnel follow in
performing a specific task. In the example, luke was following certain steps to obtain
reimbursement for out-of-pocket expenses that he incurred—obtaining and completing the
appropriate form, attaching receipts, and submitting the documentation to his manager. In the
example, luke did not develop the policies, evaluate company feedback, or assess company
guidelines.
To use oral communication effectively, you need to
A. Pronounce your words correctly.
B. Impress your listeners.
C. Know your listeners.
D. Distract your listeners' attention. - correct answer a) pronounce your words correctly.
The correct use and pronunciation of words is essential to effective oral communication.
Mispronunciation creates an unfavorable impression; it can embarrass the speaker; and it may
also fail to communicate the intended message. Trying to impress listeners may create a barrier
to good communication. It is not necessary to know your listeners to communicate effectively.
You need to attract and hold your listeners' attention, not distract them.
Which of the following is typically the primary purpose of an introduction during a
presentation:
A. To share a funny story
B. To provide supporting details
C. To summarize the talk
D. To gain the audience's attention - correct answer d) to gain the audience's attention.
, Effective introductions gain the audience's attention. Supporting details are usually provided in
the middle of a presentation. A speaker might outline the main points to be discussed in his/her
opening remarks, but summarizing the talk would occur at the end. An effective introduction
might include a funny story to gain the audience's attention, but there are many other methods
that could be used to capture the audience's attention as well.
What is a key to effective note-taking?
A. Active listening
B. Capturing details
C. Creative thinking
D. Using an outline - correct answer a) active listening.
To take meaningful notes, you must listen to what the speaker is saying. To pick up on the key
points, you must actively listen. Effective note-taking does not involve capturing every detail of
the presentation, nor does it involve the use of creative thinking techniques. And although it
may be helpful for some individuals, effective notes do not need to be formatted as an outline.
9. Which of the following is a guideline for writing clear instructions for your coworkers:
A. Write complex, lengthy statements.
B. Write from your supervisor's perspective.
C. Understand the process you are explaining.
D. Confine the instructions to one page. - correct answer c understand the process you are
explaining.
To write accurate instructions, you must be knowledgeable about the sequence and content of
steps required for completion of the task. Instructions should consist of simple, brief
statements that are written from the employee's perspective. Although instructions should be
as brief as possible, the type and complexity of the process or activity will dictate the length of
the instructions.
The opening sentences of an effective business letter should
QUESTIONS AND ANSWERS
Macon industries writes a purchase order for bolts, washers, and nails and sends the order to
the
Stanton company to process.
A. Letter of intent.
B. Open order.
C. Accounts-receivable document.
D. Sales contract. - correct answer d sales contract.
A purchase order is a form that a business fills out to order goods. Because the order indicates
that the business is willing to do something (pay for the items it orders) in exchange for
something else (take possession of the goods), the purchase order serves as a sales contract. An
open order is a type of purchase order in which buyers place the order with the supplier that
can best meet the needs or criteria (e.g., price) for a particular item. Because accounts
receivable is an accounting activity that involves collecting payment for the goods and services
that the business offers, a purchase order is not an accounts-receivable document. A letter of
intent is a letter that declares the writer's intention to do something. A purchase order is a form
rather than a letter.
A business was fined $2 million for dumping toxic waste in the local river. What type of
environmental law did the company violate?
A. Food quality
B. Clean air
C. Clean water
D. Endangered species - correct answer c clean water.
The company violated the clean water laws by dumping toxic waste into a river. Clean air laws
regulate emissions and other air pollutants. Food quality laws regulate the quality of the food
supply. Endangered species laws protect animals, fish, and birds in danger of becoming extinct.
,Jon sues his former employer for harassment. In what situation would the employer be likely to
offer jon a settlement?
A. The employer wants the case to go to court.
B. The employer knows it will be able to win the case.
C. The employer does not think it will be able to win the case.
D. Jon does not think he will be able to win the case. - correct answer c the employer does not
think it will be able to win the case.
A party may offer a settlement if it believes it has little chance to win a case. In this example,
jon's employer does not believe it will win, so it may offer a settlement. A settlement is a way to
avoid the case going to court. Jon may or may not think he will win the case, but this does not
influence his former employer's actions.
Which of the following words most accurately describes arbitration:
A. Private
B. Nonconsensual
C. Biased
D. Temporary - correct answer a. Private.
Arbitration is private and not public or handled in the courts. Arbitration is consensual. Both
parties must sign an agreement assenting to arbitration. Arbitration is neutral, not biased.
Arbitration is final and binding, not temporary.
To be reimbursed for business expenses, luke must obtain and complete an expense-
reimbursement form, attach the original transaction receipts to the completed form, and
submit the documentation to his manager for approval. What is luke doing?
A. Following company procedures
B. Developing company policies
C. Evaluating company feedback
,D. Assessing company guidelines - correct answer a. Following company procedures.
Policies are the general rules to be followed by company personnel. For example, a business
owner may develop a policy that states the company will reimburse employees for certain
business-related expenses. A procedure is the step-by-step process that personnel follow in
performing a specific task. In the example, luke was following certain steps to obtain
reimbursement for out-of-pocket expenses that he incurred—obtaining and completing the
appropriate form, attaching receipts, and submitting the documentation to his manager. In the
example, luke did not develop the policies, evaluate company feedback, or assess company
guidelines.
To use oral communication effectively, you need to
A. Pronounce your words correctly.
B. Impress your listeners.
C. Know your listeners.
D. Distract your listeners' attention. - correct answer a) pronounce your words correctly.
The correct use and pronunciation of words is essential to effective oral communication.
Mispronunciation creates an unfavorable impression; it can embarrass the speaker; and it may
also fail to communicate the intended message. Trying to impress listeners may create a barrier
to good communication. It is not necessary to know your listeners to communicate effectively.
You need to attract and hold your listeners' attention, not distract them.
Which of the following is typically the primary purpose of an introduction during a
presentation:
A. To share a funny story
B. To provide supporting details
C. To summarize the talk
D. To gain the audience's attention - correct answer d) to gain the audience's attention.
, Effective introductions gain the audience's attention. Supporting details are usually provided in
the middle of a presentation. A speaker might outline the main points to be discussed in his/her
opening remarks, but summarizing the talk would occur at the end. An effective introduction
might include a funny story to gain the audience's attention, but there are many other methods
that could be used to capture the audience's attention as well.
What is a key to effective note-taking?
A. Active listening
B. Capturing details
C. Creative thinking
D. Using an outline - correct answer a) active listening.
To take meaningful notes, you must listen to what the speaker is saying. To pick up on the key
points, you must actively listen. Effective note-taking does not involve capturing every detail of
the presentation, nor does it involve the use of creative thinking techniques. And although it
may be helpful for some individuals, effective notes do not need to be formatted as an outline.
9. Which of the following is a guideline for writing clear instructions for your coworkers:
A. Write complex, lengthy statements.
B. Write from your supervisor's perspective.
C. Understand the process you are explaining.
D. Confine the instructions to one page. - correct answer c understand the process you are
explaining.
To write accurate instructions, you must be knowledgeable about the sequence and content of
steps required for completion of the task. Instructions should consist of simple, brief
statements that are written from the employee's perspective. Although instructions should be
as brief as possible, the type and complexity of the process or activity will dictate the length of
the instructions.
The opening sentences of an effective business letter should
