ASQ CSSBB/CQE Exam Prep ACTUAL
QUESTIONS AND CORRECT ANSWERS
Deming's Fourteen Points - CORRECT ANSWERS✅✅1. Create constancy of purpose for
improving products and services.
2. Adopt the new philosophy.
3. Cease dependence on inspection to achieve quality.
4. End the practice of awarding business on price alone; instead, minimize total cost by
working with a single supplier.
5. Improve constantly and forever every process for planning, production and service.
6. Institute training on the job.
7. Adopt and institute leadership.
8. Drive out fear.
9. Break down barriers between staff areas.
10. Eliminate slogans, exhortations and targets for the workforce.
11. Eliminate numerical quotas for the workforce and numerical goals for management.
12. Remove barriers that rob people of pride of workmanship, and eliminate the annual rating
or merit system.
13. Institute a vigorous program of education and self-improvement for everyone.
14. Put everybody in the company to work accomplishing the transformation.
Joseph Juran - CORRECT ANSWERS✅✅Wrote Quality Control Handbook, 1951
Viewed quality as fitness-for-use
Quality trilogy- quality planning, quality control, quality improvement
Juran Quality Framework - CORRECT ANSWERS✅✅Quality planning, quality control,
and quality improvement
Armand Feigenbaum - CORRECT ANSWERS✅✅Introduced concept of total quality
control
Taught that the customer defines quality
, Kaoru Ishikawa - CORRECT ANSWERS✅✅Cause-and-effect diagram
Quality circles
Recognized the internal customer
Genichi Taguchi - CORRECT ANSWERS✅✅Focused on product design quality.
Developed Taguchi loss function.
Dorian Shainin - CORRECT ANSWERS✅✅Developed statistical engineering
Worked as reliability consultant for NASA Apollo
Lean - CORRECT ANSWERS✅✅Focuses on waste reduction
Six Sigma Methodology - CORRECT ANSWERS✅✅Data driven improvement with goal
of 3.4 DPPM
Porter's Five Forces - CORRECT ANSWERS✅✅The model which suggests that the profit
potential for companies is influenced by the interaction of five competitive forces: rivalry in
the market, the threat of substitutes, customer power, supplier power, and threat of new
players.
Portfolio analysis - CORRECT ANSWERS✅✅The process by which management evaluates
the products and businesses that make up the company.
1. Study basic principles involved.
2. Outline family of products based on those principles.
3. List modules required for those products.
4. Make a matrix of functions and product modules.
5. Use the matrix to decide what to make.
Hoshin Kanri - CORRECT ANSWERS✅✅Strategic planning process aligning goals,
outcomes and key performance activities.
Objectives > strategies > tactics > targets.
QUESTIONS AND CORRECT ANSWERS
Deming's Fourteen Points - CORRECT ANSWERS✅✅1. Create constancy of purpose for
improving products and services.
2. Adopt the new philosophy.
3. Cease dependence on inspection to achieve quality.
4. End the practice of awarding business on price alone; instead, minimize total cost by
working with a single supplier.
5. Improve constantly and forever every process for planning, production and service.
6. Institute training on the job.
7. Adopt and institute leadership.
8. Drive out fear.
9. Break down barriers between staff areas.
10. Eliminate slogans, exhortations and targets for the workforce.
11. Eliminate numerical quotas for the workforce and numerical goals for management.
12. Remove barriers that rob people of pride of workmanship, and eliminate the annual rating
or merit system.
13. Institute a vigorous program of education and self-improvement for everyone.
14. Put everybody in the company to work accomplishing the transformation.
Joseph Juran - CORRECT ANSWERS✅✅Wrote Quality Control Handbook, 1951
Viewed quality as fitness-for-use
Quality trilogy- quality planning, quality control, quality improvement
Juran Quality Framework - CORRECT ANSWERS✅✅Quality planning, quality control,
and quality improvement
Armand Feigenbaum - CORRECT ANSWERS✅✅Introduced concept of total quality
control
Taught that the customer defines quality
, Kaoru Ishikawa - CORRECT ANSWERS✅✅Cause-and-effect diagram
Quality circles
Recognized the internal customer
Genichi Taguchi - CORRECT ANSWERS✅✅Focused on product design quality.
Developed Taguchi loss function.
Dorian Shainin - CORRECT ANSWERS✅✅Developed statistical engineering
Worked as reliability consultant for NASA Apollo
Lean - CORRECT ANSWERS✅✅Focuses on waste reduction
Six Sigma Methodology - CORRECT ANSWERS✅✅Data driven improvement with goal
of 3.4 DPPM
Porter's Five Forces - CORRECT ANSWERS✅✅The model which suggests that the profit
potential for companies is influenced by the interaction of five competitive forces: rivalry in
the market, the threat of substitutes, customer power, supplier power, and threat of new
players.
Portfolio analysis - CORRECT ANSWERS✅✅The process by which management evaluates
the products and businesses that make up the company.
1. Study basic principles involved.
2. Outline family of products based on those principles.
3. List modules required for those products.
4. Make a matrix of functions and product modules.
5. Use the matrix to decide what to make.
Hoshin Kanri - CORRECT ANSWERS✅✅Strategic planning process aligning goals,
outcomes and key performance activities.
Objectives > strategies > tactics > targets.
