(CCMA) NHA Final Exam Questions
and Answers | Latest Version |
2025/2026 | Correct & Verified
How should a CCMA respond to a patient with a contagious illness calling the office?
✔✔Provide guidance, recommend precautions, and notify the provider if needed.
What is the proper procedure for handling sharps disposal?
✔✔Place used sharps immediately in an approved sharps container without recapping.
Which of the following is a best practice for preventing cross-contamination in the clinical
setting?
✔✔Change gloves between patients, clean surfaces, and sanitize equipment.
Which of the following is required when documenting patient interactions?
✔✔Record date, time, staff involved, and details accurately.
How should a CCMA handle a patient requesting their medical records?
✔✔Verify identity, obtain signed authorization, and provide records according to office policy.
1
,What is the correct procedure when scheduling follow-up appointments for patients?
✔✔Schedule according to provider instructions and confirm with the patient.
Which of the following is the proper method for handling confidential faxes?
✔✔Verify recipient, use a cover sheet, and send securely.
How should a CCMA prioritize tasks during a busy day in the clinic?
✔✔Address urgent patient needs first, then complete administrative duties.
What is the correct technique for handwashing in a clinical setting?
✔✔Wet hands, lather with soap for at least 20 seconds, rinse, and dry with a clean towel.
Which vital sign is considered the most important indicator of a patient’s cardiovascular status?
✔✔Blood pressure.
What is the proper way to measure an adult patient’s pulse?
✔✔Place two fingers over the radial artery and count beats for 30–60 seconds.
2
,Which of the following is a common symptom of hypoglycemia?
✔✔Shakiness, sweating, and confusion.
How should a CCMA handle a patient who is having a seizure?
✔✔Protect the patient from injury, do not place objects in their mouth, and call for help.
What is the correct angle for a subcutaneous injection?
✔✔45 degrees.
Which site is commonly used for an intramuscular injection in adults?
✔✔Deltoid or ventrogluteal muscle.
What is the proper procedure for performing a capillary blood draw?
✔✔Clean the site, puncture with a lancet, collect the sample, and apply pressure.
How should a CCMA respond to a patient asking for medical advice over the phone?
✔✔Refer the patient to the provider and avoid giving medical advice directly.
3
, Which of the following is considered personal protective equipment (PPE)?
✔✔Gloves, mask, gown, and eye protection.
How should a CCMA prepare a patient’s chart for a provider?
✔✔Include updated vitals, medication list, allergies, and recent test results.
What is the correct procedure for measuring a patient’s respiratory rate?
✔✔Observe chest rise and fall without the patient knowing, counting breaths for 30–60 seconds.
Which of the following best demonstrates effective communication with patients?
✔✔Using clear language, listening actively, and confirming understanding.
How should a CCMA handle a patient’s confidential information in the EHR?
✔✔Access only with authorization, ensure secure login, and log out after use.
Which of the following is a normal adult respiratory rate?
✔✔12–20 breaths per minute.
4
and Answers | Latest Version |
2025/2026 | Correct & Verified
How should a CCMA respond to a patient with a contagious illness calling the office?
✔✔Provide guidance, recommend precautions, and notify the provider if needed.
What is the proper procedure for handling sharps disposal?
✔✔Place used sharps immediately in an approved sharps container without recapping.
Which of the following is a best practice for preventing cross-contamination in the clinical
setting?
✔✔Change gloves between patients, clean surfaces, and sanitize equipment.
Which of the following is required when documenting patient interactions?
✔✔Record date, time, staff involved, and details accurately.
How should a CCMA handle a patient requesting their medical records?
✔✔Verify identity, obtain signed authorization, and provide records according to office policy.
1
,What is the correct procedure when scheduling follow-up appointments for patients?
✔✔Schedule according to provider instructions and confirm with the patient.
Which of the following is the proper method for handling confidential faxes?
✔✔Verify recipient, use a cover sheet, and send securely.
How should a CCMA prioritize tasks during a busy day in the clinic?
✔✔Address urgent patient needs first, then complete administrative duties.
What is the correct technique for handwashing in a clinical setting?
✔✔Wet hands, lather with soap for at least 20 seconds, rinse, and dry with a clean towel.
Which vital sign is considered the most important indicator of a patient’s cardiovascular status?
✔✔Blood pressure.
What is the proper way to measure an adult patient’s pulse?
✔✔Place two fingers over the radial artery and count beats for 30–60 seconds.
2
,Which of the following is a common symptom of hypoglycemia?
✔✔Shakiness, sweating, and confusion.
How should a CCMA handle a patient who is having a seizure?
✔✔Protect the patient from injury, do not place objects in their mouth, and call for help.
What is the correct angle for a subcutaneous injection?
✔✔45 degrees.
Which site is commonly used for an intramuscular injection in adults?
✔✔Deltoid or ventrogluteal muscle.
What is the proper procedure for performing a capillary blood draw?
✔✔Clean the site, puncture with a lancet, collect the sample, and apply pressure.
How should a CCMA respond to a patient asking for medical advice over the phone?
✔✔Refer the patient to the provider and avoid giving medical advice directly.
3
, Which of the following is considered personal protective equipment (PPE)?
✔✔Gloves, mask, gown, and eye protection.
How should a CCMA prepare a patient’s chart for a provider?
✔✔Include updated vitals, medication list, allergies, and recent test results.
What is the correct procedure for measuring a patient’s respiratory rate?
✔✔Observe chest rise and fall without the patient knowing, counting breaths for 30–60 seconds.
Which of the following best demonstrates effective communication with patients?
✔✔Using clear language, listening actively, and confirming understanding.
How should a CCMA handle a patient’s confidential information in the EHR?
✔✔Access only with authorization, ensure secure login, and log out after use.
Which of the following is a normal adult respiratory rate?
✔✔12–20 breaths per minute.
4
