EXCELCENTRE LEARNING INSTITUTE 061 043 9805
PU E
S HI C
NG Y
OU TO THE GATE OF EXCEL L EN
Education is the most powerful weapon which you can use to change the world
,EXCELCENTRE LEARNING INSTITUTE 061 043 9805
WARNING: PLEASE NOTE THAT PLAGIARISM IS A SERIOUS ACADEMIC
OFFENSE, therefore students must use this document ONLY as a guideline. Hence
students have regenerated their own (personalized) solutions paying particular
attention to module contents as prescribed by module facilitators, lecturers and
supervisors. This document’s purpose is to compact all sources of information that
might be relevant to students’ assignments, hence additional knowledge on the
provided information is not restricted by the authors. However, submitting this
document as one’s final work is considered unethical, and students should be
penalized. If this document is plagiarized by the users and fails, EXCELCENTRE
should not be rendered accountable since the contents in this document only give
learners a kick-start on what is expected of them from their areas of
specialty.CAUTION: STUDENTS ARE NOT MANDATED TO USE EVERY DETAIL IN
THIS DOCUMENT IN WRITING THEIR ASSIGNMENT
Education is the most powerful weapon which you can use to change the world
,EXCELCENTRE LEARNING INSTITUTE 061 043 9805
Table of Contents
Logistics and supply chain challenges may impact medical oxygen availability in third wave......... 25
SECTION A ................................................................................................................................. 25
QUESTION 1 (20 Marks) In the context of the case study, critically examine the supply chain
operations (SCOR) model in reference to manufacturing of oxygen cylinders. ............................... 25
MODEL SOLUTION TO QUESTION 1 ............................................................................................ 26
QUESTION 2 (20 Marks) The Health Minister, Dr Joe Phaahla has approached you as a procurement
manager to assist him in identifying problems when purchasing oxygen cylinders from international
markets. With reference to the case study, explain to the Dr Phaahla the various problems
associated with international procurement. Your answer should also include examples to support
your discussion. ......................................................................................................................... 29
MODEL SOLUTION TO QUESTION 2 ............................................................................................ 30
SECTION B................................................................................................................................. 33
QUESTION 3 [20 Marks] You have been invited to attend a meeting with the CEO of Planet Fitness
SA as his logistical support executive. The CEO has informed you that ‘the largest Planet Fitness
gym in South Africa’ will be opening in twelve months in Green Point, Cape Town. The CEO has
advised you that you will need to import gym equipment and machinery from Germany. You are a
logistical support executive, and you have been invited to attend a meeting with the CEO of Planet
Fitness SA. Identify and discuss the various transportation participants that will need to be used for
this transaction to be successful. Justify your discussion with the use of examples ...................... 33
MODEL SOLUTION TO QUESTION 3 ............................................................................................ 34
QUESTION 4 [20 Marks] You are the head of operations for a large manufacturing company in
Johannesburg, Dalton Manufacturers, which manufacture and distribute the products they
produce. However, customers have laid several complaints regarding the quality of the product and
this has led to some extreme customer dissatisfaction. Examine the various types of obstacles to
process integration that can be identified along the supply chain. Justify your analysis with
appropriate examples. ............................................................................................................... 38
MODEL SOLUTION TO QUESTION 4 ............................................................................................ 38
QUESTION 5 [20 Marks] You have been recently promoted as a demand planner at Proctor and
Gamble at the head office in Johannesburg. The finance director has approached you to assist her
with the forecasting patterns for the next six months. Critically discuss the various characteristics
of forecasting that can be used. Justify your answer with appropriate examples. ........................... 41
MODEL SOLUTION TO QUESTION 5 ............................................................................................ 42
QUESTION 6 [20 Marks] In 2021, Deloitte was recognised with a total of 25 awards, including 12
gold awards across Consulting, Risk & Advisory and Tax. Being the top postgraduate student in your
year, Deloitte South Africa has award you an internship in the discipline of consulting. Whilst
Education is the most powerful weapon which you can use to change the world
, EXCELCENTRE LEARNING INSTITUTE 061 043 9805
consulting with various clients, you have identified that there are common issues experienced by
departments, which has resulted in lack of enterprise resource planning. With an aid of a diagram,
list and discuss how enterprise resource planning can be used to link functional units within an
organization. .............................................................................................................................. 46
MODEL SOLUTION TO QUESTION 6 ............................................................................................ 47
Public Service Delivery, South African Style! ................................................................................ 50
QUESTION 1 (20 Marks) Goods are tangible things that are produced, bought or sold, then finally
consumed whilst services are activities that other people or businesses do for you. The article
highlights the variations between goods and services in the public sector. Critically evaluate these
in the context of the article. ........................................................................................................ 50
MODEL SOLUTION TO QUESTION 1 ............................................................................................ 52
QUESTION 2 (20 Marks) Identify two (2) major problems outlined in the article by Dikgosi Thokoane
and provide an academically grounded way/s in which each of these problem/s could be remedied
by sound operations management principles. ............................................................................. 55
MODEL SOLUTION TO QUESTION 2 ............................................................................................ 56
QUESTION 3 [20 Marks] A flowchart is a type of diagram that represents a workflow or process. A
flowchart can also be defined as a diagrammatic representation of an algorithm, a step-by-step
approach to solving a task. The flowchart shows the steps as boxes of various kinds, and their order
by connecting the boxes with arrows. Develop a flowchart for this process using appropriate
operations management tools. ................................................................................................... 59
MODEL SOLUTION TO QUESTION 3 ............................................................................................ 60
QUESTION 4 [20 Marks] After reading the extract above, identify and discuss the lean principles that
can be applied to the process to improve organisational efficiency............................................... 65
MODEL SOLUTION TO QUESTION 4 ............................................................................................ 66
QUESTION 5 [20 Marks] With the aid of a diagram and practical examples, discuss how operations
strategy fits into the organisation. ............................................................................................... 68
MODEL SOLUTION TO QUESTION 5 ........................................................................................... 70
QUESTION 6 [20 Marks] Discuss the different types of international operations strategies and
assess how it could be applied to an organisation. ...................................................................... 75
MODEL SOLUTION TO QUESTION 6 ............................................................................................ 76
Globalisation of Supply Chain Management for an Automotive Industry-future Perspective .......... 79
QUESTION 1 Based on your introspection of the case study, critically assess the various strategies
that should be considered in order to meet the global objectives, opportunities and challenges
encountered by the automotive industry. (24 Marks) .................................................................... 79
MODEL SOLUTION TO QUESTION 1 ............................................................................................ 79
QUESTION 2 With reference to the case study, provide a critical analysis of the eight supply chain
business processes. (16 Marks) .................................................................................................. 82
MODEL SOLUTION TO QUESTION 2 ............................................................................................ 83
Education is the most powerful weapon which you can use to change the world
PU E
S HI C
NG Y
OU TO THE GATE OF EXCEL L EN
Education is the most powerful weapon which you can use to change the world
,EXCELCENTRE LEARNING INSTITUTE 061 043 9805
WARNING: PLEASE NOTE THAT PLAGIARISM IS A SERIOUS ACADEMIC
OFFENSE, therefore students must use this document ONLY as a guideline. Hence
students have regenerated their own (personalized) solutions paying particular
attention to module contents as prescribed by module facilitators, lecturers and
supervisors. This document’s purpose is to compact all sources of information that
might be relevant to students’ assignments, hence additional knowledge on the
provided information is not restricted by the authors. However, submitting this
document as one’s final work is considered unethical, and students should be
penalized. If this document is plagiarized by the users and fails, EXCELCENTRE
should not be rendered accountable since the contents in this document only give
learners a kick-start on what is expected of them from their areas of
specialty.CAUTION: STUDENTS ARE NOT MANDATED TO USE EVERY DETAIL IN
THIS DOCUMENT IN WRITING THEIR ASSIGNMENT
Education is the most powerful weapon which you can use to change the world
,EXCELCENTRE LEARNING INSTITUTE 061 043 9805
Table of Contents
Logistics and supply chain challenges may impact medical oxygen availability in third wave......... 25
SECTION A ................................................................................................................................. 25
QUESTION 1 (20 Marks) In the context of the case study, critically examine the supply chain
operations (SCOR) model in reference to manufacturing of oxygen cylinders. ............................... 25
MODEL SOLUTION TO QUESTION 1 ............................................................................................ 26
QUESTION 2 (20 Marks) The Health Minister, Dr Joe Phaahla has approached you as a procurement
manager to assist him in identifying problems when purchasing oxygen cylinders from international
markets. With reference to the case study, explain to the Dr Phaahla the various problems
associated with international procurement. Your answer should also include examples to support
your discussion. ......................................................................................................................... 29
MODEL SOLUTION TO QUESTION 2 ............................................................................................ 30
SECTION B................................................................................................................................. 33
QUESTION 3 [20 Marks] You have been invited to attend a meeting with the CEO of Planet Fitness
SA as his logistical support executive. The CEO has informed you that ‘the largest Planet Fitness
gym in South Africa’ will be opening in twelve months in Green Point, Cape Town. The CEO has
advised you that you will need to import gym equipment and machinery from Germany. You are a
logistical support executive, and you have been invited to attend a meeting with the CEO of Planet
Fitness SA. Identify and discuss the various transportation participants that will need to be used for
this transaction to be successful. Justify your discussion with the use of examples ...................... 33
MODEL SOLUTION TO QUESTION 3 ............................................................................................ 34
QUESTION 4 [20 Marks] You are the head of operations for a large manufacturing company in
Johannesburg, Dalton Manufacturers, which manufacture and distribute the products they
produce. However, customers have laid several complaints regarding the quality of the product and
this has led to some extreme customer dissatisfaction. Examine the various types of obstacles to
process integration that can be identified along the supply chain. Justify your analysis with
appropriate examples. ............................................................................................................... 38
MODEL SOLUTION TO QUESTION 4 ............................................................................................ 38
QUESTION 5 [20 Marks] You have been recently promoted as a demand planner at Proctor and
Gamble at the head office in Johannesburg. The finance director has approached you to assist her
with the forecasting patterns for the next six months. Critically discuss the various characteristics
of forecasting that can be used. Justify your answer with appropriate examples. ........................... 41
MODEL SOLUTION TO QUESTION 5 ............................................................................................ 42
QUESTION 6 [20 Marks] In 2021, Deloitte was recognised with a total of 25 awards, including 12
gold awards across Consulting, Risk & Advisory and Tax. Being the top postgraduate student in your
year, Deloitte South Africa has award you an internship in the discipline of consulting. Whilst
Education is the most powerful weapon which you can use to change the world
, EXCELCENTRE LEARNING INSTITUTE 061 043 9805
consulting with various clients, you have identified that there are common issues experienced by
departments, which has resulted in lack of enterprise resource planning. With an aid of a diagram,
list and discuss how enterprise resource planning can be used to link functional units within an
organization. .............................................................................................................................. 46
MODEL SOLUTION TO QUESTION 6 ............................................................................................ 47
Public Service Delivery, South African Style! ................................................................................ 50
QUESTION 1 (20 Marks) Goods are tangible things that are produced, bought or sold, then finally
consumed whilst services are activities that other people or businesses do for you. The article
highlights the variations between goods and services in the public sector. Critically evaluate these
in the context of the article. ........................................................................................................ 50
MODEL SOLUTION TO QUESTION 1 ............................................................................................ 52
QUESTION 2 (20 Marks) Identify two (2) major problems outlined in the article by Dikgosi Thokoane
and provide an academically grounded way/s in which each of these problem/s could be remedied
by sound operations management principles. ............................................................................. 55
MODEL SOLUTION TO QUESTION 2 ............................................................................................ 56
QUESTION 3 [20 Marks] A flowchart is a type of diagram that represents a workflow or process. A
flowchart can also be defined as a diagrammatic representation of an algorithm, a step-by-step
approach to solving a task. The flowchart shows the steps as boxes of various kinds, and their order
by connecting the boxes with arrows. Develop a flowchart for this process using appropriate
operations management tools. ................................................................................................... 59
MODEL SOLUTION TO QUESTION 3 ............................................................................................ 60
QUESTION 4 [20 Marks] After reading the extract above, identify and discuss the lean principles that
can be applied to the process to improve organisational efficiency............................................... 65
MODEL SOLUTION TO QUESTION 4 ............................................................................................ 66
QUESTION 5 [20 Marks] With the aid of a diagram and practical examples, discuss how operations
strategy fits into the organisation. ............................................................................................... 68
MODEL SOLUTION TO QUESTION 5 ........................................................................................... 70
QUESTION 6 [20 Marks] Discuss the different types of international operations strategies and
assess how it could be applied to an organisation. ...................................................................... 75
MODEL SOLUTION TO QUESTION 6 ............................................................................................ 76
Globalisation of Supply Chain Management for an Automotive Industry-future Perspective .......... 79
QUESTION 1 Based on your introspection of the case study, critically assess the various strategies
that should be considered in order to meet the global objectives, opportunities and challenges
encountered by the automotive industry. (24 Marks) .................................................................... 79
MODEL SOLUTION TO QUESTION 1 ............................................................................................ 79
QUESTION 2 With reference to the case study, provide a critical analysis of the eight supply chain
business processes. (16 Marks) .................................................................................................. 82
MODEL SOLUTION TO QUESTION 2 ............................................................................................ 83
Education is the most powerful weapon which you can use to change the world
