BMAL-590 Information Management
Systems
In business, organizations utilize information primarily in problem-solving or in decision-
making processes - CORRECT ANSWER-Problem-solving and decision-making require
information. Gathering the correct information efficiently, storing it in such a way that it is
accessible, and utilizing it to help an organization achieve its business goals are the
keys to success in any business environment.
Data - CORRECT ANSWER-the raw material necessary for the creation of information
Raw data is rarely meaningful or as useful as information without dissemination; data is
used to build information. In order for data to become information, data must be
compiled, manipulated, analyzed, or utilized in such a way in which it leads to an
improved understanding of a situation.
information - CORRECT ANSWER-the facts or conclusions derived that have meaning
within a given context
In order for information to be useful in decision-making and problem-solving, information
must be presented in a meaningful and logical way within a specific context.
The only thing more harmful than no information is partial or inaccurate information
system - CORRECT ANSWER-a set of detailed procedures, methods, processes, or
course of action intended to achieve a specific result or carry out a particular activity.
Components and parts of a system and interrelated steps work together for the good of
the whole. A successful business attains results that are consistent, measurable, and
ultimately benefit customers.
Subsystem - CORRECT ANSWER-a smaller component of a larger system
Systems thinking - CORRECT ANSWER-Viewing an organization in terms of its
subsystems
a complete approach to analysis focusing on the way a system's parts interrelate, and
how systems work over time and within the context of larger systems.
In order to solve problems, managers need to be able to identify the problem, which is
done by recognizing the subsystems in which the problems occur and solving the
problems within those subsystems' constraints and strengths. As an added benefit,
systems thinking can also support managers by keeping them focused on the overall
,goals and operations of a business. Systems thinking encourages the manager to
consider the entire system, not only their specific subsystem when solving problems or
making decisions.
information technology - CORRECT ANSWER-Systems thinking is supported by
information technology
refers to all technologies, especially computers and telecommunications, that
collectively facilitate the building and maintaining of information management systems.
Systems thinking is the basic reasoning behind an organization's dependence on
computers and enterprise software applications.
Enterprise software applications - CORRECT ANSWER-support business systems by
ensuring the flow of information throughout the entire organization.
synergy - CORRECT ANSWER-refers to the combined effects produced by two or more
parts, elements, or individuals, which then produces an effect greater than the totality of
their separate effects.
This synergy between computers and humans is the backbone of modern business.
Successful companies will find ways to harness this power to maximize business and
organizational success.
Synergy is realized by performing simultaneously and automatically the sequential steps
and tasks that once had to be performed manually.
information management system - CORRECT ANSWER-Managers plan, control, and
make decisions and as long as a system supports one or more of these activities
Transaction processing systems (TPS) - CORRECT ANSWER-most widely used
information systems in the world. The primary function of transaction processing
systems is to record data collected where an organization transacts business with other
organizations. TPS's can include point-of-sale (POS) machines, automatic teller
machines (ATM), and purchase order systems.
Business intelligence systems - CORRECT ANSWER-refer to data and software tools
for organizing, analyzing, and providing access to data with the goal of helping
managers and other enterprise users make well-informed decisions. Business
intelligence systems address the decision-making needs of all levels of management
within a business.
Supply chain management systems or an SCM system - CORRECT ANSWER-aids a
business in the managing or dealings with suppliers. Suppliers, purchasing businesses,
distributors, and logistics companies all benefit from these systems by the sharing of
information about orders, production, inventory levels, and delivery of products and
services.
, This allows for efficiencies in the sourcing, producing, and delivery of goods and
services. SCM systems are often called Enterprise resource planning (ERP) systems.
This is because the information they provide supports the planning of shipping
resources such as personnel, funds, and raw materials.
Supply chain management systems are the result of systems thinking and support
systems thinking. They eliminate the need to reenter data that has already been
captured somewhere else in the organization thereby saving time and money.
customer relationship management (CRM) systems - CORRECT ANSWER-allows the
storage and management of prospect and customer information, like contact
information, accounts, and sales opportunities, in one central location. These systems
make information readily available to coordinate all of the business processes
surrounding customers—such as marketing, sales, and service—to increase revenue.
Why do businesses utilize business intelligence systems? - CORRECT ANSWER-
focuses on delivering information to support management decision-making. Business
intelligence applications consist of sophisticated statistical models which are typically
personalized for a particular industry or business. They also typically access large
collections of data known as a database. With proper analysis models, business
intelligence systems can identify consumer buying patterns and other valuable business
intelligence that helps managers make decisions in the best interests of the business.
decision support systems (DSSs) - CORRECT ANSWER-rely on models and formulas
to produce concise information that can assist in decision making
Expert systems (ES) - CORRECT ANSWER-differ in that they rely on artificial
intelligence techniques to support knowledge-intensive decision-making. It is essential
to understand that a decision support system is only a decision aid, not an alternative to
human decision making. With expert systems, the expertise resides in the program in
the form of a knowledge base consisting of facts and relationships among the facts.
geographic information system or (GIS) - CORRECT ANSWER-a tool that can analyze
and display data using digital maps to enhance planning and decision-making. A
geographic information systems application accesses a database that contains data
regarding buildings, neighborhoods, cities, counties, states, countries, or even the entire
world. By representing data on a map in different graphical forms, a decision-maker can
quickly understand a situation taking place and act upon it.
The Information Systems Department - CORRECT ANSWER-the formal organizational
unit responsible for information technology services by keeping these systems
operational. The information systems department is responsible for maintaining the
hardware, software, data storage, and networks connectivity that comprise the
businesses information technology infrastructure. Information systems department is
Systems
In business, organizations utilize information primarily in problem-solving or in decision-
making processes - CORRECT ANSWER-Problem-solving and decision-making require
information. Gathering the correct information efficiently, storing it in such a way that it is
accessible, and utilizing it to help an organization achieve its business goals are the
keys to success in any business environment.
Data - CORRECT ANSWER-the raw material necessary for the creation of information
Raw data is rarely meaningful or as useful as information without dissemination; data is
used to build information. In order for data to become information, data must be
compiled, manipulated, analyzed, or utilized in such a way in which it leads to an
improved understanding of a situation.
information - CORRECT ANSWER-the facts or conclusions derived that have meaning
within a given context
In order for information to be useful in decision-making and problem-solving, information
must be presented in a meaningful and logical way within a specific context.
The only thing more harmful than no information is partial or inaccurate information
system - CORRECT ANSWER-a set of detailed procedures, methods, processes, or
course of action intended to achieve a specific result or carry out a particular activity.
Components and parts of a system and interrelated steps work together for the good of
the whole. A successful business attains results that are consistent, measurable, and
ultimately benefit customers.
Subsystem - CORRECT ANSWER-a smaller component of a larger system
Systems thinking - CORRECT ANSWER-Viewing an organization in terms of its
subsystems
a complete approach to analysis focusing on the way a system's parts interrelate, and
how systems work over time and within the context of larger systems.
In order to solve problems, managers need to be able to identify the problem, which is
done by recognizing the subsystems in which the problems occur and solving the
problems within those subsystems' constraints and strengths. As an added benefit,
systems thinking can also support managers by keeping them focused on the overall
,goals and operations of a business. Systems thinking encourages the manager to
consider the entire system, not only their specific subsystem when solving problems or
making decisions.
information technology - CORRECT ANSWER-Systems thinking is supported by
information technology
refers to all technologies, especially computers and telecommunications, that
collectively facilitate the building and maintaining of information management systems.
Systems thinking is the basic reasoning behind an organization's dependence on
computers and enterprise software applications.
Enterprise software applications - CORRECT ANSWER-support business systems by
ensuring the flow of information throughout the entire organization.
synergy - CORRECT ANSWER-refers to the combined effects produced by two or more
parts, elements, or individuals, which then produces an effect greater than the totality of
their separate effects.
This synergy between computers and humans is the backbone of modern business.
Successful companies will find ways to harness this power to maximize business and
organizational success.
Synergy is realized by performing simultaneously and automatically the sequential steps
and tasks that once had to be performed manually.
information management system - CORRECT ANSWER-Managers plan, control, and
make decisions and as long as a system supports one or more of these activities
Transaction processing systems (TPS) - CORRECT ANSWER-most widely used
information systems in the world. The primary function of transaction processing
systems is to record data collected where an organization transacts business with other
organizations. TPS's can include point-of-sale (POS) machines, automatic teller
machines (ATM), and purchase order systems.
Business intelligence systems - CORRECT ANSWER-refer to data and software tools
for organizing, analyzing, and providing access to data with the goal of helping
managers and other enterprise users make well-informed decisions. Business
intelligence systems address the decision-making needs of all levels of management
within a business.
Supply chain management systems or an SCM system - CORRECT ANSWER-aids a
business in the managing or dealings with suppliers. Suppliers, purchasing businesses,
distributors, and logistics companies all benefit from these systems by the sharing of
information about orders, production, inventory levels, and delivery of products and
services.
, This allows for efficiencies in the sourcing, producing, and delivery of goods and
services. SCM systems are often called Enterprise resource planning (ERP) systems.
This is because the information they provide supports the planning of shipping
resources such as personnel, funds, and raw materials.
Supply chain management systems are the result of systems thinking and support
systems thinking. They eliminate the need to reenter data that has already been
captured somewhere else in the organization thereby saving time and money.
customer relationship management (CRM) systems - CORRECT ANSWER-allows the
storage and management of prospect and customer information, like contact
information, accounts, and sales opportunities, in one central location. These systems
make information readily available to coordinate all of the business processes
surrounding customers—such as marketing, sales, and service—to increase revenue.
Why do businesses utilize business intelligence systems? - CORRECT ANSWER-
focuses on delivering information to support management decision-making. Business
intelligence applications consist of sophisticated statistical models which are typically
personalized for a particular industry or business. They also typically access large
collections of data known as a database. With proper analysis models, business
intelligence systems can identify consumer buying patterns and other valuable business
intelligence that helps managers make decisions in the best interests of the business.
decision support systems (DSSs) - CORRECT ANSWER-rely on models and formulas
to produce concise information that can assist in decision making
Expert systems (ES) - CORRECT ANSWER-differ in that they rely on artificial
intelligence techniques to support knowledge-intensive decision-making. It is essential
to understand that a decision support system is only a decision aid, not an alternative to
human decision making. With expert systems, the expertise resides in the program in
the form of a knowledge base consisting of facts and relationships among the facts.
geographic information system or (GIS) - CORRECT ANSWER-a tool that can analyze
and display data using digital maps to enhance planning and decision-making. A
geographic information systems application accesses a database that contains data
regarding buildings, neighborhoods, cities, counties, states, countries, or even the entire
world. By representing data on a map in different graphical forms, a decision-maker can
quickly understand a situation taking place and act upon it.
The Information Systems Department - CORRECT ANSWER-the formal organizational
unit responsible for information technology services by keeping these systems
operational. The information systems department is responsible for maintaining the
hardware, software, data storage, and networks connectivity that comprise the
businesses information technology infrastructure. Information systems department is
