WGU D776 Task 1 Community Relations and
the HSC | Latest 202
6 Update with Complete
Solutions
Q1. The primary goal of community relations in healthcare is to:
A. Increase revenue
B. Build trust and partnerships with the community
C. Reduce staff turnover
D. Comply with regulations
Answer: B
Rationale: Community relations fosters mutual understanding, support, and collaboration
between the organization and its community. Revenue (A) is marketing; turnover (C) HR;
compliance (D) legal.
Q2. The Health Services Coalition (HSC) is best defined as:
A. A formal partnership of healthcare providers, public health, and community
organizations
B. A government regulatory body
C. An insurance network
D. A patient advocacy group
Answer: A
Rationale: HSCs coordinate resources for population health and emergency response.
Government (B) is CMS/CDC; insurance (C) payers; advocacy (D) separate.
Q3. Stakeholder analysis in community relations includes identifying:
A. Individuals or groups affected by or influencing the organization
B. Only internal staff
,C. Competitors
D. Vendors only
Answer: A
Rationale: Includes patients, families, local leaders, schools, businesses. Internal (B)
limited; competitors (C) external; vendors (D) subset.
Q4. The first step in building a community relations plan is:
A. Assess community needs and assets
B. Launch events
C. Create brochures
D. Hire a PR firm
Answer: A
Rationale: Needs assessment (e.g., CHNA) informs strategy. Events (B) later; materials (C)
tools; firm (D) optional.
Q5. A Community Health Needs Assessment (CHNA) is required every:
A. 3 years for tax-exempt hospitals
B. 5 years
C. Annually
D. Only during accreditation
Answer: A
Rationale: IRS mandate under ACA for 501(c)(3) hospitals. 5 (B) incorrect; annual (C) not
required; accreditation (D) separate.
Q6. Key components of a CHNA include:
A. Data collection, prioritization, implementation strategy
B. Only surveys
C. Financial audits
,D. Staff training
Answer: A
Rationale: Per IRS: identify needs, prioritize, plan action. Surveys (B) one method; audits
(C) finance; training (D) internal.
Q7. The role of the HSC in emergency preparedness is:
A. Coordinate multi-agency response and resource sharing
B. Provide direct patient care
C. Enforce regulations
D. Fund hospitals
Answer: A
Rationale: HSCs align EMS, hospitals, public health under NIMS/ICS. Care (B) individual;
enforce (C) government; fund (D) grants.
Q8. The National Incident Management System (NIMS) emphasizes:
A. Standardization, interoperability, and coordination
B. Hierarchical control only
C. Local autonomy
D. Federal override
Answer: A
Rationale: Enables effective multi-jurisdictional response. Hierarchy (B) partial; autonomy
(C) balanced; override (D) rare.
Q9. The Incident Command System (ICS) structure includes:
A. Command, Operations, Planning, Logistics, Finance/Admin
B. Only Command and Operations
C. Medical, Fire, Police
D. CEO, CFO, CMO
, Answer: A
Rationale: Five major sections for scalability. Others subsets or unrelated.
Q10. In community relations, “social determinants of health” (SDOH) refer to:
A. Economic stability, education, neighborhood, social support
B. Only income
C. Genetics
D. Hospital access
Answer: A
Rationale: WHO/CDC: non-medical factors impacting health. Income (B) one; genetics (C)
biological; access (D) service.
Q11. A key strategy for engaging underserved populations is:
A. Partner with trusted community leaders and organizations
B. Mass media only
C. Hospital-based clinics
D. Online registration
Answer: A
Rationale: Builds trust in hard-to-reach groups. Media (B) limited; clinics (C) access;
online (D) barrier.
Q12. The HSC uses MOUs/MOAs to:
A. Formalize roles, responsibilities, and resource commitments
B. Share patient data
C. Merge organizations
D. Hire staff
Answer: A
the HSC | Latest 202
6 Update with Complete
Solutions
Q1. The primary goal of community relations in healthcare is to:
A. Increase revenue
B. Build trust and partnerships with the community
C. Reduce staff turnover
D. Comply with regulations
Answer: B
Rationale: Community relations fosters mutual understanding, support, and collaboration
between the organization and its community. Revenue (A) is marketing; turnover (C) HR;
compliance (D) legal.
Q2. The Health Services Coalition (HSC) is best defined as:
A. A formal partnership of healthcare providers, public health, and community
organizations
B. A government regulatory body
C. An insurance network
D. A patient advocacy group
Answer: A
Rationale: HSCs coordinate resources for population health and emergency response.
Government (B) is CMS/CDC; insurance (C) payers; advocacy (D) separate.
Q3. Stakeholder analysis in community relations includes identifying:
A. Individuals or groups affected by or influencing the organization
B. Only internal staff
,C. Competitors
D. Vendors only
Answer: A
Rationale: Includes patients, families, local leaders, schools, businesses. Internal (B)
limited; competitors (C) external; vendors (D) subset.
Q4. The first step in building a community relations plan is:
A. Assess community needs and assets
B. Launch events
C. Create brochures
D. Hire a PR firm
Answer: A
Rationale: Needs assessment (e.g., CHNA) informs strategy. Events (B) later; materials (C)
tools; firm (D) optional.
Q5. A Community Health Needs Assessment (CHNA) is required every:
A. 3 years for tax-exempt hospitals
B. 5 years
C. Annually
D. Only during accreditation
Answer: A
Rationale: IRS mandate under ACA for 501(c)(3) hospitals. 5 (B) incorrect; annual (C) not
required; accreditation (D) separate.
Q6. Key components of a CHNA include:
A. Data collection, prioritization, implementation strategy
B. Only surveys
C. Financial audits
,D. Staff training
Answer: A
Rationale: Per IRS: identify needs, prioritize, plan action. Surveys (B) one method; audits
(C) finance; training (D) internal.
Q7. The role of the HSC in emergency preparedness is:
A. Coordinate multi-agency response and resource sharing
B. Provide direct patient care
C. Enforce regulations
D. Fund hospitals
Answer: A
Rationale: HSCs align EMS, hospitals, public health under NIMS/ICS. Care (B) individual;
enforce (C) government; fund (D) grants.
Q8. The National Incident Management System (NIMS) emphasizes:
A. Standardization, interoperability, and coordination
B. Hierarchical control only
C. Local autonomy
D. Federal override
Answer: A
Rationale: Enables effective multi-jurisdictional response. Hierarchy (B) partial; autonomy
(C) balanced; override (D) rare.
Q9. The Incident Command System (ICS) structure includes:
A. Command, Operations, Planning, Logistics, Finance/Admin
B. Only Command and Operations
C. Medical, Fire, Police
D. CEO, CFO, CMO
, Answer: A
Rationale: Five major sections for scalability. Others subsets or unrelated.
Q10. In community relations, “social determinants of health” (SDOH) refer to:
A. Economic stability, education, neighborhood, social support
B. Only income
C. Genetics
D. Hospital access
Answer: A
Rationale: WHO/CDC: non-medical factors impacting health. Income (B) one; genetics (C)
biological; access (D) service.
Q11. A key strategy for engaging underserved populations is:
A. Partner with trusted community leaders and organizations
B. Mass media only
C. Hospital-based clinics
D. Online registration
Answer: A
Rationale: Builds trust in hard-to-reach groups. Media (B) limited; clinics (C) access;
online (D) barrier.
Q12. The HSC uses MOUs/MOAs to:
A. Formalize roles, responsibilities, and resource commitments
B. Share patient data
C. Merge organizations
D. Hire staff
Answer: A
