BADM 310 EXAM 1- UIUC QUESTIONS
AND ANSWERS
Organizations - Correct Answers -collections of people who work together and
coordinate their actions to achieve a wide variety of goals or desired future outcomes
Management - Correct Answers -the planning, organizing, leading, and controlling of
human and other resources to achieve organizational goals efficiently and effectively
Resources - Correct Answers -include assets such as people and their skills, know-how,
and experience; machinery
Organizational performance - Correct Answers -a measure of how effectively a manager
uses resources to satisfy customers and achieve organizational goals
Efficiency - Correct Answers -a measure of how well or how productively resources are
used to achieve a goal
Effectiveness - Correct Answers -a measure of the appropriateness of the goals an
organization is pursuing and the degree to which the organization achieves those goals
ESSENTIL MANAGERIAL TASKS - Correct Answers -PLANNING, ORGANIZING,
LEADING, AND CONTROLLING
Planning - Correct Answers -identifying and selecting appropriate goals; one of the four
principal tasks of management
Strategy - Correct Answers -a cluster of decisions about what goals to pursue, what
actions to take, and how to use resources to achieve goals
Leading - Correct Answers -articulating a clear vision and energizing and enabling
organizational members so they understand the part they play in achieving
organizational goals
Controlling - Correct Answers -evaluating how well an organization is achieving its goals
and taking action to maintain or improve performance
,Organizational structure - Correct Answers -a formal system of task and reporting
relationships that coordinates and motivates organizational members so they work
together to achieve organizational goals
First-line manager - Correct Answers -a manager who is responsible for the daily
supervision of no managerial employees
Middle manager - Correct Answers -a manager who supervises first-line managers and
is responsible for finding the best way to use resources to achieve organizational goals
Top manager - Correct Answers -a manager who establishes organizational goals,
decides how departments should interact, and monitors the performance of middle
managers, cross departmental responsibility
top management team - Correct Answers -a group composed of the CEO, the COO, the
president, and the heads of the most important departments
conceptual skills - Correct Answers -the ability to analyze and diagnose a situation and
to distinguish between cause and effect
human skills - Correct Answers -the ability to understand, alter, lead, and control the
behavior of other individuals and groups
technical skills - Correct Answers -the job-specific knowledge and techniques required
to perform an organizational role
core competency - Correct Answers -the specific set of departmental skills, knowledge,
and experience that allows one organization to outperform another, competitive
advantage
restructuring - Correct Answers -downsizing an organization by eliminating the jobs of
large numbers of top, middle, and first-line managers and nonmanagerial employees
outsourcing - Correct Answers -contracting with another company, usually abroad, to
have it perform an activity the organization previously performed itself
self-managed team - Correct Answers -a group of employees who assume
responsibility for organizing, controlling, and supervising their own activities and
monitoring the quality of the goods and services they provide
empowerment - Correct Answers -the expansion of employees' knowledge, tasks, and
decision-making responsibilities
global organizations - Correct Answers -organizations that operate and compete in
more than one country
, competitive advantage - Correct Answers -the ability of one organization to outperform
other organizations because it produces desired goods or services more efficiently and
effectively than they do
innovation - Correct Answers -the process of creating new or improved goods and
services or developing better ways to produce or provide them
turnaround management - Correct Answers -the creation of a new vision for a struggling
company based on a new approach to planning and organizing to make better use of a
company's resources and allow it to survive and prosper
Job specialization - Correct Answers -the process by which a division of labor occurs as
different tasks over time
Scientific management - Correct Answers -they systematic study of relationships
between people and tasks for the purpose of redesigning the work process to increase
efficiency; Founded by Frederick W Taylor
Administrative management - Correct Answers -the study of how to create an
organizational structure and control system that leads to high efficiency and
effectiveness
Bureaucracy - Correct Answers -a formal system of organization and administration
designed to ensure efficiency and effectiveness
Authority - Correct Answers -the power to hold people accountable for their actions and
to make decisions concerning the use of organizational resources
Rules - Correct Answers -formal written instructions that specify actions to be taken
under different circumstances to achieve specific goals
Standard operating procedures - Correct Answers -specific sets of written instructions
about how to perform a certain aspect of a task
Norms - Correct Answers -unwritten, informal codes of conduct that prescribe how
people should act in particular situations and are considered important by most
members of a group or organization
Unity of command - Correct Answers -a reporting relationship in which an employee
receives orders from, and reports to, only one superior
Line of authority - Correct Answers -the chain of command extending from the top to the
bottom of an organization
Centralization - Correct Answers -the concentration of authority at the top of the
managerial hierarchy
AND ANSWERS
Organizations - Correct Answers -collections of people who work together and
coordinate their actions to achieve a wide variety of goals or desired future outcomes
Management - Correct Answers -the planning, organizing, leading, and controlling of
human and other resources to achieve organizational goals efficiently and effectively
Resources - Correct Answers -include assets such as people and their skills, know-how,
and experience; machinery
Organizational performance - Correct Answers -a measure of how effectively a manager
uses resources to satisfy customers and achieve organizational goals
Efficiency - Correct Answers -a measure of how well or how productively resources are
used to achieve a goal
Effectiveness - Correct Answers -a measure of the appropriateness of the goals an
organization is pursuing and the degree to which the organization achieves those goals
ESSENTIL MANAGERIAL TASKS - Correct Answers -PLANNING, ORGANIZING,
LEADING, AND CONTROLLING
Planning - Correct Answers -identifying and selecting appropriate goals; one of the four
principal tasks of management
Strategy - Correct Answers -a cluster of decisions about what goals to pursue, what
actions to take, and how to use resources to achieve goals
Leading - Correct Answers -articulating a clear vision and energizing and enabling
organizational members so they understand the part they play in achieving
organizational goals
Controlling - Correct Answers -evaluating how well an organization is achieving its goals
and taking action to maintain or improve performance
,Organizational structure - Correct Answers -a formal system of task and reporting
relationships that coordinates and motivates organizational members so they work
together to achieve organizational goals
First-line manager - Correct Answers -a manager who is responsible for the daily
supervision of no managerial employees
Middle manager - Correct Answers -a manager who supervises first-line managers and
is responsible for finding the best way to use resources to achieve organizational goals
Top manager - Correct Answers -a manager who establishes organizational goals,
decides how departments should interact, and monitors the performance of middle
managers, cross departmental responsibility
top management team - Correct Answers -a group composed of the CEO, the COO, the
president, and the heads of the most important departments
conceptual skills - Correct Answers -the ability to analyze and diagnose a situation and
to distinguish between cause and effect
human skills - Correct Answers -the ability to understand, alter, lead, and control the
behavior of other individuals and groups
technical skills - Correct Answers -the job-specific knowledge and techniques required
to perform an organizational role
core competency - Correct Answers -the specific set of departmental skills, knowledge,
and experience that allows one organization to outperform another, competitive
advantage
restructuring - Correct Answers -downsizing an organization by eliminating the jobs of
large numbers of top, middle, and first-line managers and nonmanagerial employees
outsourcing - Correct Answers -contracting with another company, usually abroad, to
have it perform an activity the organization previously performed itself
self-managed team - Correct Answers -a group of employees who assume
responsibility for organizing, controlling, and supervising their own activities and
monitoring the quality of the goods and services they provide
empowerment - Correct Answers -the expansion of employees' knowledge, tasks, and
decision-making responsibilities
global organizations - Correct Answers -organizations that operate and compete in
more than one country
, competitive advantage - Correct Answers -the ability of one organization to outperform
other organizations because it produces desired goods or services more efficiently and
effectively than they do
innovation - Correct Answers -the process of creating new or improved goods and
services or developing better ways to produce or provide them
turnaround management - Correct Answers -the creation of a new vision for a struggling
company based on a new approach to planning and organizing to make better use of a
company's resources and allow it to survive and prosper
Job specialization - Correct Answers -the process by which a division of labor occurs as
different tasks over time
Scientific management - Correct Answers -they systematic study of relationships
between people and tasks for the purpose of redesigning the work process to increase
efficiency; Founded by Frederick W Taylor
Administrative management - Correct Answers -the study of how to create an
organizational structure and control system that leads to high efficiency and
effectiveness
Bureaucracy - Correct Answers -a formal system of organization and administration
designed to ensure efficiency and effectiveness
Authority - Correct Answers -the power to hold people accountable for their actions and
to make decisions concerning the use of organizational resources
Rules - Correct Answers -formal written instructions that specify actions to be taken
under different circumstances to achieve specific goals
Standard operating procedures - Correct Answers -specific sets of written instructions
about how to perform a certain aspect of a task
Norms - Correct Answers -unwritten, informal codes of conduct that prescribe how
people should act in particular situations and are considered important by most
members of a group or organization
Unity of command - Correct Answers -a reporting relationship in which an employee
receives orders from, and reports to, only one superior
Line of authority - Correct Answers -the chain of command extending from the top to the
bottom of an organization
Centralization - Correct Answers -the concentration of authority at the top of the
managerial hierarchy
