1
wellcare - Mastery Test Questions with Answers (100%
Correct Answers)
During an appointment, you may not discuss any products not agreed
to in advance by the beneficiary.
a. True
b. False— Answer: True
When a paper SOA form is used, it must be completed __________
hosting the sales presentation.
a. Prior to
b. During
c. After— Answer: A. Prior to
Brokers/Agents can submit a support ticket online through their
Centene Workbench portal.
Select one:
True
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,2
False— Answer: True
Wellcare does not need to be informed of all marketing/sales events at
which plans or materials will be presented or distributed (Formal &
Informal).
Select one:
True
False— Answer: False
Which of the following actions are you required to do when contacted
regarding an allegation of noncompliant activity?
a. Speak with the investigator as quickly as possible.
b. Answer all questions honestly and completely.
c. Offer information and documents important to the investigation.
d. All of the above— Answer: D. All of the above
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, 3
Key areas you as a broker/agent have control over and impact upon
regarding Star Ratings for quality are:
a. Member Satisfaction/Experience
b. Complaints
c. Rapid Disenrollment
d. All of the above— Answer: D. All of the above
Noting the correct enrollment period on enrollment applications helps
in preventing delayed enrollment processing.
Select one:
True
False— Answer: True
Health plan fax numbers vary for health plans that offer fax enrollment
submissions.
© 2025 All rights reserved
wellcare - Mastery Test Questions with Answers (100%
Correct Answers)
During an appointment, you may not discuss any products not agreed
to in advance by the beneficiary.
a. True
b. False— Answer: True
When a paper SOA form is used, it must be completed __________
hosting the sales presentation.
a. Prior to
b. During
c. After— Answer: A. Prior to
Brokers/Agents can submit a support ticket online through their
Centene Workbench portal.
Select one:
True
© 2025 All rights reserved
,2
False— Answer: True
Wellcare does not need to be informed of all marketing/sales events at
which plans or materials will be presented or distributed (Formal &
Informal).
Select one:
True
False— Answer: False
Which of the following actions are you required to do when contacted
regarding an allegation of noncompliant activity?
a. Speak with the investigator as quickly as possible.
b. Answer all questions honestly and completely.
c. Offer information and documents important to the investigation.
d. All of the above— Answer: D. All of the above
© 2025 All rights reserved
, 3
Key areas you as a broker/agent have control over and impact upon
regarding Star Ratings for quality are:
a. Member Satisfaction/Experience
b. Complaints
c. Rapid Disenrollment
d. All of the above— Answer: D. All of the above
Noting the correct enrollment period on enrollment applications helps
in preventing delayed enrollment processing.
Select one:
True
False— Answer: True
Health plan fax numbers vary for health plans that offer fax enrollment
submissions.
© 2025 All rights reserved
