1
PGA PGM Level 2 Golf Operations - Study Questions
with Answers (100% Correct Answers)
T/F: The golf operation is the core business of every golf facility—
Answer: True
material or physical, financial, human and time based - to run the
operation with the projected level of service— Answer: resources
Serve as support for the organization?— Answer: Policies and
procedures
Which resource is tangible?— Answer: membership
Definition of organization chart?— Answer: clarifies staff roles and
reporting relationships
Complexity of the organization chart depends on?— Answer: the
number of services offered
Plan for succession— Answer: Implement cross-training
Deciding the number of employees to be hired?— Answer: Business
objectives dictate type and number
© 2025 All rights reserved
, 2
Job descriptions and clear written procedures reduce?— Answer:
Misunderstandings and create accountability
A way to unite staff and elevate expectations by defining what it takes
for individuals at a facility to meet the highest expectations of
customers and management— Answer: High Performance Profiles
In an interview, open ended questions are good because?— Answer:
Lead to unbiased answers
An example of external training would be?— Answer: employee going
to the PGA show
All operations need to have safety training for?— Answer: Golf carts
and inclement weather
True or False: Operations manual documents the facility's policies and
procedures.— Answer: True
Self-evaluations definition?— Answer: aligns personal goals with
organizations goals and keeps employees mindful of their
responsibilities and expectations
First step in acquiring a new technology system?— Answer: assess
facility needs
© 2025 All rights reserved
PGA PGM Level 2 Golf Operations - Study Questions
with Answers (100% Correct Answers)
T/F: The golf operation is the core business of every golf facility—
Answer: True
material or physical, financial, human and time based - to run the
operation with the projected level of service— Answer: resources
Serve as support for the organization?— Answer: Policies and
procedures
Which resource is tangible?— Answer: membership
Definition of organization chart?— Answer: clarifies staff roles and
reporting relationships
Complexity of the organization chart depends on?— Answer: the
number of services offered
Plan for succession— Answer: Implement cross-training
Deciding the number of employees to be hired?— Answer: Business
objectives dictate type and number
© 2025 All rights reserved
, 2
Job descriptions and clear written procedures reduce?— Answer:
Misunderstandings and create accountability
A way to unite staff and elevate expectations by defining what it takes
for individuals at a facility to meet the highest expectations of
customers and management— Answer: High Performance Profiles
In an interview, open ended questions are good because?— Answer:
Lead to unbiased answers
An example of external training would be?— Answer: employee going
to the PGA show
All operations need to have safety training for?— Answer: Golf carts
and inclement weather
True or False: Operations manual documents the facility's policies and
procedures.— Answer: True
Self-evaluations definition?— Answer: aligns personal goals with
organizations goals and keeps employees mindful of their
responsibilities and expectations
First step in acquiring a new technology system?— Answer: assess
facility needs
© 2025 All rights reserved
