1
NETA Chapter 2 - Relationship Building and
Communication Skills Questions with Answers (100%
Correct Answers)
A positive interaction or connection experienced between two or more
people is?— Answer: Rapport
The 3 components to developing rapport are?— Answer: Mutual
Attentiveness, Positivity, Coordination
Remember, "no one cares how much you __________ until they know
how much you __________ .— Answer: know, care
The "Six Ways to Make People Like You" are?— Answer: 1- Become
genuinely interested in other people.
2- Smile
3- Remember people's names.
4- Be a good listener.
5- Talk in terms of other person's interests.
6- Make the other person feel important.
© 2025 All rights reserved
, 2
Of the "Six Ways to Make People Like You", which is essential
(important) to rapport?— Answer: #4- Be a good listener.
What are the 5 levels of Maslow's Hierarchy of Needs?— Answer: Top
Level - Self Actualization
Fourth Level - Esteem
Third Level - Social
Second Level - Safety
Bottom Level - Physiological
What is the "7-11 Rule"?— Answer: With first impressions, people
make 11 decisions about you within the first 7 seconds of an
interaction.
What are the 11 decisions of the "7-11 Rule"?— Answer: Friendly,
Attractive, Knowledgeable, Professional, Empathetic, Credible,
Confident, Clean, Helpful, Courteous, Responsive
What are the 5 traits made in the first 10 milliseconds of seeing a
strangers face?— Answer: Attractiveness
Likability
© 2025 All rights reserved
NETA Chapter 2 - Relationship Building and
Communication Skills Questions with Answers (100%
Correct Answers)
A positive interaction or connection experienced between two or more
people is?— Answer: Rapport
The 3 components to developing rapport are?— Answer: Mutual
Attentiveness, Positivity, Coordination
Remember, "no one cares how much you __________ until they know
how much you __________ .— Answer: know, care
The "Six Ways to Make People Like You" are?— Answer: 1- Become
genuinely interested in other people.
2- Smile
3- Remember people's names.
4- Be a good listener.
5- Talk in terms of other person's interests.
6- Make the other person feel important.
© 2025 All rights reserved
, 2
Of the "Six Ways to Make People Like You", which is essential
(important) to rapport?— Answer: #4- Be a good listener.
What are the 5 levels of Maslow's Hierarchy of Needs?— Answer: Top
Level - Self Actualization
Fourth Level - Esteem
Third Level - Social
Second Level - Safety
Bottom Level - Physiological
What is the "7-11 Rule"?— Answer: With first impressions, people
make 11 decisions about you within the first 7 seconds of an
interaction.
What are the 11 decisions of the "7-11 Rule"?— Answer: Friendly,
Attractive, Knowledgeable, Professional, Empathetic, Credible,
Confident, Clean, Helpful, Courteous, Responsive
What are the 5 traits made in the first 10 milliseconds of seeing a
strangers face?— Answer: Attractiveness
Likability
© 2025 All rights reserved
