AMAZON DRIVER TRAINING COMPREHENSIVE EXAM
QUESTIONS AND ANSWERS GRADED A+
✔✔together - ✔✔the whole team leaves... to reduce incidence by ensuring fewer drivers
are walking in the driveways
✔✔DA - ✔✔Delivery associates
✔✔DSP - ✔✔Delivery Service Partners
✔✔S - ✔✔Safeway approach
✔✔M - ✔✔match the address
✔✔I - ✔✔identify a safe location
✔✔L - ✔✔look at the instructions
✔✔E - ✔✔Excel at customer service
✔✔S - ✔✔scan at the door
✔✔call driver support SDS then call the customer, and lastly call dispatch. - ✔✔if you're
unable to complete the delivery call these entities in this order
✔✔SDS - ✔✔driver support
✔✔call dispatch for further instructions. sometimes they may be asked to assist another
driver by helping deliver some of their packages. this is called a rescue route - ✔✔after
a driver completes their route they are to...
✔✔rescue route - ✔✔a term referring to when another delivery associate or DSP helps
a driver complete the delivery on a package
✔✔scan at the point of delivery - ✔✔where do you scan the package when you're
delivering to the customer?
✔✔check in with your DSP and bring any undeliverable packages back to the Amazon
return to station desk - ✔✔when you walk into the station at the end of your route, what
should you do?
, ✔✔compare the address listed on the package label with the address listed in the
delivery app, and the physical address listed on the home - ✔✔how do you make sure
you're at the correct address?
✔✔what should you do if you don't have an access code? - ✔✔check for customer
notes, contact the customer, contact driver support SDS
✔✔secure your vehicle at each and every stop - ✔✔what should you do if you don't
have an access code?
✔✔bring any undelivered packages back to the station at the end of your route -
✔✔what should you do with undelivered packages?
✔✔in the help menu - ✔✔in the delivery app, where can you find the button to contact
the customer?
✔✔driver support SDS, your DSP representative, and the customer. - ✔✔which of the
following can provide you with support while troubleshooting delivery situations?
✔✔12 hours is the maximum amount of hours that can be worked - ✔✔how many hours
can be worked in a 14-hour period?
✔✔street curb - ✔✔when parking on a hail or incline secure your vehicle's wheels in the
direction of the
✔✔park break - ✔✔you must use me...even when on a flat road
✔✔call the customer, then call driver support SDS, and then call dispatch - ✔✔if you're
on the road and it is closed due to flooding using the three C's for troubleshooting who
do you call and what order?
✔✔DIRT - ✔✔whenever a package is undeliverable, the package label must be marked
after swiping to finish. use the...method
✔✔date - ✔✔The D in dirt stands for
✔✔initials - ✔✔the I in dirt stands for
✔✔reason - ✔✔the R in dirt stands for
✔✔Time - ✔✔The T in dirt stands for
QUESTIONS AND ANSWERS GRADED A+
✔✔together - ✔✔the whole team leaves... to reduce incidence by ensuring fewer drivers
are walking in the driveways
✔✔DA - ✔✔Delivery associates
✔✔DSP - ✔✔Delivery Service Partners
✔✔S - ✔✔Safeway approach
✔✔M - ✔✔match the address
✔✔I - ✔✔identify a safe location
✔✔L - ✔✔look at the instructions
✔✔E - ✔✔Excel at customer service
✔✔S - ✔✔scan at the door
✔✔call driver support SDS then call the customer, and lastly call dispatch. - ✔✔if you're
unable to complete the delivery call these entities in this order
✔✔SDS - ✔✔driver support
✔✔call dispatch for further instructions. sometimes they may be asked to assist another
driver by helping deliver some of their packages. this is called a rescue route - ✔✔after
a driver completes their route they are to...
✔✔rescue route - ✔✔a term referring to when another delivery associate or DSP helps
a driver complete the delivery on a package
✔✔scan at the point of delivery - ✔✔where do you scan the package when you're
delivering to the customer?
✔✔check in with your DSP and bring any undeliverable packages back to the Amazon
return to station desk - ✔✔when you walk into the station at the end of your route, what
should you do?
, ✔✔compare the address listed on the package label with the address listed in the
delivery app, and the physical address listed on the home - ✔✔how do you make sure
you're at the correct address?
✔✔what should you do if you don't have an access code? - ✔✔check for customer
notes, contact the customer, contact driver support SDS
✔✔secure your vehicle at each and every stop - ✔✔what should you do if you don't
have an access code?
✔✔bring any undelivered packages back to the station at the end of your route -
✔✔what should you do with undelivered packages?
✔✔in the help menu - ✔✔in the delivery app, where can you find the button to contact
the customer?
✔✔driver support SDS, your DSP representative, and the customer. - ✔✔which of the
following can provide you with support while troubleshooting delivery situations?
✔✔12 hours is the maximum amount of hours that can be worked - ✔✔how many hours
can be worked in a 14-hour period?
✔✔street curb - ✔✔when parking on a hail or incline secure your vehicle's wheels in the
direction of the
✔✔park break - ✔✔you must use me...even when on a flat road
✔✔call the customer, then call driver support SDS, and then call dispatch - ✔✔if you're
on the road and it is closed due to flooding using the three C's for troubleshooting who
do you call and what order?
✔✔DIRT - ✔✔whenever a package is undeliverable, the package label must be marked
after swiping to finish. use the...method
✔✔date - ✔✔The D in dirt stands for
✔✔initials - ✔✔the I in dirt stands for
✔✔reason - ✔✔the R in dirt stands for
✔✔Time - ✔✔The T in dirt stands for
