SCOM 123 JMU FINAL QUESTIONS WITH COMPLETE
SOLUTIONS
CH. 1 Define communication competence and describe the skills
needed to be an effective and appropriate communicator.
Correct Answers >Communication Competence: Engaging in
communication with others that is perceived to be both effective
and appropriate
Skills Needed:
1. Progress towards the achievement of their goal
2. Know that even the best communicators make errors
3. Communication focuses on the "we" aspect instead of the
"me"
CH. 1 Define the basic communication elements contained in
the communication models (channel, sender, receiver, message,
encode, decode, context, fields of experience, noise, and
feedback) Correct Answers >Channel: Medium a message is
sent
>Sender: Person sending message
>Receiver: Person getting the message
>Message: What the senders want the receivers to get
>Encode: Putting ideas into spoken language
>Decode: Translating the spoken ideas
>Context: Setting
>Fields of Experience: Personal experiences
>Noise: Interference with effective transmission and reception
of a message.
>Feedback: The receiver's verbal and nonverbal response to the
message
,CH. 1 Explain the differences between the three models of
communication: linear, interactive, and transactional. Correct
Answers >Linear: One way
>Interactive: Back and Forth
>Transactional: Everyone is a sender and a reciever
CH. 1 Explain the role of rules in communication contexts.
Correct Answers Rules create expectations for appropriate
behavior. Some rules are explicitly stated, others are implied.
CH. 1 Explain the two aspects of every message: Content and
relationship. Correct Answers >Content: What is actually being
said or done
>Relationship: How the message defines or redefines the
association between individuals
CH. 1 How do constructive versus destructive communication
climates influence relationships? Correct Answers
>Constructive: Open and supportive
>Destructive: Closed off and Defensive
CH. 1 List the characteristics of an ethical communicator.
Correct Answers Respect, honesty, fairness, choice, and
responsibility.
CH. 1 What are the most common myths about communication?
Correct Answers 1. Communication is a cure all
2. Communicating is just common sense
3. Communication quantity equals quality
, CH. 10 Define the major leadership styles (directive or
autocratic; participative or democratic; laissez-faire, and
situational). Correct Answers >Directive/Autocratic: Put
emphasis on task dimensions
>Participative/Democratic: Emphasis on task and social
dimension of group
>Laissez-Faire: sit on your bum approach
>Situational: Operate within a context
CH. 10 Define what a small group is. Correct Answers Each
individual in the group can recognize and interact with every
other group memeber
CH. 10 Explain the difference between the three types of
informal group roles (maintenance, task, and disruptive). Correct
Answers >Maintenance Roles: Gain and maintain group
cohesiveness
>Task Roles: Extract optimum productivity from group
>Disruptive Roles: Put needs of one group member before the
rest of the group
CH. 10 What are group norms? Correct Answers Rules that
indicate what group members have to do, should do, or may not
do if they want to accomplish specific goals
CH. 10 What are the advantages and disadvantages of small
groups? Correct Answers >Advantages: More efficient, easier
to schedule meetings, less complex, less non-participants
>Disadvantages: Few resources, less input
SOLUTIONS
CH. 1 Define communication competence and describe the skills
needed to be an effective and appropriate communicator.
Correct Answers >Communication Competence: Engaging in
communication with others that is perceived to be both effective
and appropriate
Skills Needed:
1. Progress towards the achievement of their goal
2. Know that even the best communicators make errors
3. Communication focuses on the "we" aspect instead of the
"me"
CH. 1 Define the basic communication elements contained in
the communication models (channel, sender, receiver, message,
encode, decode, context, fields of experience, noise, and
feedback) Correct Answers >Channel: Medium a message is
sent
>Sender: Person sending message
>Receiver: Person getting the message
>Message: What the senders want the receivers to get
>Encode: Putting ideas into spoken language
>Decode: Translating the spoken ideas
>Context: Setting
>Fields of Experience: Personal experiences
>Noise: Interference with effective transmission and reception
of a message.
>Feedback: The receiver's verbal and nonverbal response to the
message
,CH. 1 Explain the differences between the three models of
communication: linear, interactive, and transactional. Correct
Answers >Linear: One way
>Interactive: Back and Forth
>Transactional: Everyone is a sender and a reciever
CH. 1 Explain the role of rules in communication contexts.
Correct Answers Rules create expectations for appropriate
behavior. Some rules are explicitly stated, others are implied.
CH. 1 Explain the two aspects of every message: Content and
relationship. Correct Answers >Content: What is actually being
said or done
>Relationship: How the message defines or redefines the
association between individuals
CH. 1 How do constructive versus destructive communication
climates influence relationships? Correct Answers
>Constructive: Open and supportive
>Destructive: Closed off and Defensive
CH. 1 List the characteristics of an ethical communicator.
Correct Answers Respect, honesty, fairness, choice, and
responsibility.
CH. 1 What are the most common myths about communication?
Correct Answers 1. Communication is a cure all
2. Communicating is just common sense
3. Communication quantity equals quality
, CH. 10 Define the major leadership styles (directive or
autocratic; participative or democratic; laissez-faire, and
situational). Correct Answers >Directive/Autocratic: Put
emphasis on task dimensions
>Participative/Democratic: Emphasis on task and social
dimension of group
>Laissez-Faire: sit on your bum approach
>Situational: Operate within a context
CH. 10 Define what a small group is. Correct Answers Each
individual in the group can recognize and interact with every
other group memeber
CH. 10 Explain the difference between the three types of
informal group roles (maintenance, task, and disruptive). Correct
Answers >Maintenance Roles: Gain and maintain group
cohesiveness
>Task Roles: Extract optimum productivity from group
>Disruptive Roles: Put needs of one group member before the
rest of the group
CH. 10 What are group norms? Correct Answers Rules that
indicate what group members have to do, should do, or may not
do if they want to accomplish specific goals
CH. 10 What are the advantages and disadvantages of small
groups? Correct Answers >Advantages: More efficient, easier
to schedule meetings, less complex, less non-participants
>Disadvantages: Few resources, less input
