MGT 300: Chapter 11 Questions With Complete Solutions
_____ are types of behaviors that harm employees and the
organization as a whole, such as absenteeism, tardiness, drug
and alcohol abuse, sexual harassment, theft, and white-collar
crime. Correct Answers Counterproductive work behaviors
_____ is defined as an individual's involvement, satisfaction,
and enthusiasm for work. Correct Answers Employee
engagement
_____ is the belief that one's native country, culture, language,
abilities, and/or behavior are superior to those of another culture.
Correct Answers Ethnocentrism
_____ occurs when other's expectations exceed one's ability.
Correct Answers Role overload
_____ occurs when people's expectations of themselves lead
them to behave in ways that make those expectations come true.
Correct Answers Self-fulfilling prophecy
_____ programs help employees integrate and transition to new
jobs by making them more familiar with corporate policies,
procedures, culture and politics and clarifying work-role
expectations and responsibilities. Correct Answers Onboarding
_____ represents all the ways people are unlike and alike - the
differences and similarities in age, gender, race, religion,
ethnicity, sexual orientation, capabilities, and socioeconomic
background. Correct Answers Diversity
,______ is characterized by value-adding behaviors such as
making constructive statements about the department, taking a
personal interest in the work of others, making suggestions for
improvements, and mentoring new employees. Correct Answers
Organizational citizenship
"If I see Ethan cheating on this exam, I'm going to report him to
the professor." This is an example of the _____ component of an
attitude. Correct Answers behavioral
A _____ is a socially determined expectation of how an
individual should behave in a specific position; i.e., a set of
behaviors that people expect of occupants of a position. Correct
Answers role
A learned predisposition toward a given object is a(n) _____.
Correct Answers attitude
A positive diversity climate enhances which of the following for
employees? Correct Answers Their psychological safety
A(n) _____ locus of control indicates that you believe outside
forces control you. Correct Answers external
A(n) ______ is an environmental characteristic that causes stress
Correct Answers stressor
Abstract ideals that guide a person's thinking and behavior in all
situations are called ______. Correct Answers values
, According to Daniel Goleman, which traits make up emotional
intelligence? Correct Answers Self-awareness, Relationship
management, Social awareness, and Self-management
According to psychologist Daniel Goleman, what is the most
essential trait of emotional intelligence? Correct Answers Self-
awareness
According to the Kessler Foundation, about what percentage of
organizations have disability hiring goals? Correct Answers 28
According to the Pew Research Center, which statement is
accurate regarding predicted trends in the United States during
the next few decades? Correct Answers More women will
continue to be hired for top leadership jobs.
Administrative changes that managers can make to reduce the
stressors that lead to employee burnout are called _____. Correct
Answers buffers
Affective Correct Answers The emotions a person feels about a
situation
After William's boss asked him to compile sales figures for the
past three years, William pulled together the information and
turned it over to his boss. After several days of not getting any
feedback from his boss, William worried that he hadn't done a
good job in presenting the information. William is
demonstrating _____. Correct Answers low self-esteem
_____ are types of behaviors that harm employees and the
organization as a whole, such as absenteeism, tardiness, drug
and alcohol abuse, sexual harassment, theft, and white-collar
crime. Correct Answers Counterproductive work behaviors
_____ is defined as an individual's involvement, satisfaction,
and enthusiasm for work. Correct Answers Employee
engagement
_____ is the belief that one's native country, culture, language,
abilities, and/or behavior are superior to those of another culture.
Correct Answers Ethnocentrism
_____ occurs when other's expectations exceed one's ability.
Correct Answers Role overload
_____ occurs when people's expectations of themselves lead
them to behave in ways that make those expectations come true.
Correct Answers Self-fulfilling prophecy
_____ programs help employees integrate and transition to new
jobs by making them more familiar with corporate policies,
procedures, culture and politics and clarifying work-role
expectations and responsibilities. Correct Answers Onboarding
_____ represents all the ways people are unlike and alike - the
differences and similarities in age, gender, race, religion,
ethnicity, sexual orientation, capabilities, and socioeconomic
background. Correct Answers Diversity
,______ is characterized by value-adding behaviors such as
making constructive statements about the department, taking a
personal interest in the work of others, making suggestions for
improvements, and mentoring new employees. Correct Answers
Organizational citizenship
"If I see Ethan cheating on this exam, I'm going to report him to
the professor." This is an example of the _____ component of an
attitude. Correct Answers behavioral
A _____ is a socially determined expectation of how an
individual should behave in a specific position; i.e., a set of
behaviors that people expect of occupants of a position. Correct
Answers role
A learned predisposition toward a given object is a(n) _____.
Correct Answers attitude
A positive diversity climate enhances which of the following for
employees? Correct Answers Their psychological safety
A(n) _____ locus of control indicates that you believe outside
forces control you. Correct Answers external
A(n) ______ is an environmental characteristic that causes stress
Correct Answers stressor
Abstract ideals that guide a person's thinking and behavior in all
situations are called ______. Correct Answers values
, According to Daniel Goleman, which traits make up emotional
intelligence? Correct Answers Self-awareness, Relationship
management, Social awareness, and Self-management
According to psychologist Daniel Goleman, what is the most
essential trait of emotional intelligence? Correct Answers Self-
awareness
According to the Kessler Foundation, about what percentage of
organizations have disability hiring goals? Correct Answers 28
According to the Pew Research Center, which statement is
accurate regarding predicted trends in the United States during
the next few decades? Correct Answers More women will
continue to be hired for top leadership jobs.
Administrative changes that managers can make to reduce the
stressors that lead to employee burnout are called _____. Correct
Answers buffers
Affective Correct Answers The emotions a person feels about a
situation
After William's boss asked him to compile sales figures for the
past three years, William pulled together the information and
turned it over to his boss. After several days of not getting any
feedback from his boss, William worried that he hadn't done a
good job in presenting the information. William is
demonstrating _____. Correct Answers low self-esteem
