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Define "professional" and explain the standards of professional conduct for SPs. ✔Correct
Answer-"Professional" refers to a skilled practitioner who's effective, organized, competent, and
businesslike.
A professional is somebody who is skilled, with sufficient training and knowledge, and serious about
their work. They are able to follow instructions and complete their goal(s) efficiently. They are also
responsible and take accountability for their actions. Physically, a professional should be well-
groomed and well-dressed (appropriate clothing or uniform).
Define "ethics." ✔Correct Answer-Ethics means recognizing one's moral duties and obligations.
Define "customer service" and explain its importance in the security profession. ✔Correct Answer-
3 elements of CS: Appearance, Demeanor, Problem-Solving.
While SPs are indeed employed to protect people and property, it is equally their role to serve and
assist.
Describe the difference between private security and the police. ✔Correct Answer-"Public
security" refers to police services provided to the public by municipal, provincial, and federal
government agencies.
"Private security" refers to measures taken by individuals, groups, and corporations to protect their
private interests (property and personnel). There are 2 types of private security:
(1) Contract security, provided by companies who sell their security services to clients.
(2) In-house security, aka "proprietary security." This type of security program is developed and
operated exclusively for a company's own use.
List the types of jobs that SPs could do. ✔Correct Answer-Mobile patrol, static (site) security, loss
prevention, concierge (door supervisors), dispatch.
List the basic duties of SPs. ✔Correct Answer-- Protect buildings and grounds (including all
contents/occupants) by enforcing rules and regulations.
- Conducting inspections of packages and vehicles as required.
- Control movement of people.
- Conduct/review safety inspections of all areas.
- Record lots of info (e.g., violation of company policy, some suspicious circumstances, an illegal
activity, an emergency, or a threat from a hostile individual).
List the types of incidents to which SPs might have to respond. ✔Correct Answer-- Violation of
company policy
- Some suspicious circumstances
- An illegal activity
- An emergency
- A threat from a hostile individual