BST Theory - Segments #1 and #2: Introduction and
Private Security Test with All Correct & 100% Verified
Answers| Updated to Pass
Security Services Act ✔Correct Answer-Requires that security businesses and workers be licensed
before carrying out duties
Foundation upon which all other "tools of trade" can be assembled ✔Correct Answer-
Professionalism, ethics / ethical behavior, and customer service orientation
Define "Professional" ✔Correct Answer-A skilled practitioner who is effective, organized,
competent and businesslike
What does the term "security guard services" refer to? ✔Correct Answer-Contact security guards;
in-house security guards (security at hospitals, universities, banks; loss prevention personnel;
doorperson at liquor establishments; bodyguards)
Standards for professional conduct ✔Correct Answer-- Knowledge, skills, and qualities
- Professional deportment
- Professional appearance
What does "deportment" mean ✔Correct Answer-Refers to the way people conduct themselves;
including both verbal and non-verbal communication
What is "ethics"? ✔Correct Answer-Knowing the difference between good and bad, and right and
wrong; and recognizing one's moral duties and obligations
Examples of ethical challenges ✔Correct Answer-Peer pressure; invisibility of actions; opportunity;
rationalization; frustration with organization practices; reporting unethical behavior
Elements of customer service orientation ✔Correct Answer-Appearance, demeanor, and problem-
solving approach
Define "bias" ✔Correct Answer-a bias is derived from stereotypes a person holds about others
based on their perceived membership in a group and in the absence of accurate information about
them as individuals
Define "stereotype" ✔Correct Answer-Internalized inaccurate beliefs about people
Define "discrimination" ✔Correct Answer-Situations in which an individual or group of people is
singled out and treated in an adverse manner different from how others are treated
Define "accommodation" ✔Correct Answer-Striving to build inclusive environments that respect
differences and rights. Eliminate barriers, policies and rules that affect people on the basis of
disability, gender, religious belief.
Define "accessibility" ✔Correct Answer-Another way of leveling the playing field for people with
disabilities and other members of society (ramps, widened corridors, washrooms, parking spaces)
Private Security Test with All Correct & 100% Verified
Answers| Updated to Pass
Security Services Act ✔Correct Answer-Requires that security businesses and workers be licensed
before carrying out duties
Foundation upon which all other "tools of trade" can be assembled ✔Correct Answer-
Professionalism, ethics / ethical behavior, and customer service orientation
Define "Professional" ✔Correct Answer-A skilled practitioner who is effective, organized,
competent and businesslike
What does the term "security guard services" refer to? ✔Correct Answer-Contact security guards;
in-house security guards (security at hospitals, universities, banks; loss prevention personnel;
doorperson at liquor establishments; bodyguards)
Standards for professional conduct ✔Correct Answer-- Knowledge, skills, and qualities
- Professional deportment
- Professional appearance
What does "deportment" mean ✔Correct Answer-Refers to the way people conduct themselves;
including both verbal and non-verbal communication
What is "ethics"? ✔Correct Answer-Knowing the difference between good and bad, and right and
wrong; and recognizing one's moral duties and obligations
Examples of ethical challenges ✔Correct Answer-Peer pressure; invisibility of actions; opportunity;
rationalization; frustration with organization practices; reporting unethical behavior
Elements of customer service orientation ✔Correct Answer-Appearance, demeanor, and problem-
solving approach
Define "bias" ✔Correct Answer-a bias is derived from stereotypes a person holds about others
based on their perceived membership in a group and in the absence of accurate information about
them as individuals
Define "stereotype" ✔Correct Answer-Internalized inaccurate beliefs about people
Define "discrimination" ✔Correct Answer-Situations in which an individual or group of people is
singled out and treated in an adverse manner different from how others are treated
Define "accommodation" ✔Correct Answer-Striving to build inclusive environments that respect
differences and rights. Eliminate barriers, policies and rules that affect people on the basis of
disability, gender, religious belief.
Define "accessibility" ✔Correct Answer-Another way of leveling the playing field for people with
disabilities and other members of society (ramps, widened corridors, washrooms, parking spaces)
