CIS-HR EXAM 2025 QUESTIONS WITH COMPLETE
SOLUTIONS.
Which field needs to be filled in on an HR Service record in order for employees
to submit the HR request as a catalog item? Answer - Record Producer
What is the module that is used to manage HR Skills? Answer - Manage HR
Skills
What makes the actual HR Case assignment? Answer - Assignment Rules
What is true regarding Matching rules? Answer - Each HR table and task in the
base system have two matching rules: one gets agent based on skills and
another based on skills and country.
What option/feature should you use to create an HR case from HR Service
Delivery Agent Workspace for employee relation cases when you don't want to
identify the person who opened the case? Answer - Skip Verification
On the HR Case form, some HR Services have associated Response templates.
What determines which HR Services have Response Templates? Answer - The
table and conditions on the Response Template record
What do you create and use in HR Service Delivery to provide quick and
consistent messages to employees via different channels, such as chat and
email? Answer - Response templates
, T/F: HR SLA Dashboard is provided out-of-the-box with HR Core plugin. Answer
- False
In the Create Bulk Cases module, which Filter by options are available in the
dropdown? Answer - Users
HR Criteria
User Criteria
HR Profiles
Upload File
When a Guided Setup task is marked as complete, how can it be reopened?
Answer - Click the Mark as Incomplete button
Why some tasks are locked in Guided Setup? Answer - Some tasks require a
plugin to be unlocked
When using the Generate HR Profiles module to create HR Profiles, what field
must be completed to ensure the employees are granted the appropriate Client
Role? Answer - Employment type
HR Profiles may be created for multiple employees using conditions and criteria
in which module? Answer - Generate HR Profiles
T/F: HR Template table extends Template [sys_template] table. Answer - True
At what level is User Criteria set to control who can read and edit knowledge
articles? Answer - In either the Knowledge Base or Article.
SOLUTIONS.
Which field needs to be filled in on an HR Service record in order for employees
to submit the HR request as a catalog item? Answer - Record Producer
What is the module that is used to manage HR Skills? Answer - Manage HR
Skills
What makes the actual HR Case assignment? Answer - Assignment Rules
What is true regarding Matching rules? Answer - Each HR table and task in the
base system have two matching rules: one gets agent based on skills and
another based on skills and country.
What option/feature should you use to create an HR case from HR Service
Delivery Agent Workspace for employee relation cases when you don't want to
identify the person who opened the case? Answer - Skip Verification
On the HR Case form, some HR Services have associated Response templates.
What determines which HR Services have Response Templates? Answer - The
table and conditions on the Response Template record
What do you create and use in HR Service Delivery to provide quick and
consistent messages to employees via different channels, such as chat and
email? Answer - Response templates
, T/F: HR SLA Dashboard is provided out-of-the-box with HR Core plugin. Answer
- False
In the Create Bulk Cases module, which Filter by options are available in the
dropdown? Answer - Users
HR Criteria
User Criteria
HR Profiles
Upload File
When a Guided Setup task is marked as complete, how can it be reopened?
Answer - Click the Mark as Incomplete button
Why some tasks are locked in Guided Setup? Answer - Some tasks require a
plugin to be unlocked
When using the Generate HR Profiles module to create HR Profiles, what field
must be completed to ensure the employees are granted the appropriate Client
Role? Answer - Employment type
HR Profiles may be created for multiple employees using conditions and criteria
in which module? Answer - Generate HR Profiles
T/F: HR Template table extends Template [sys_template] table. Answer - True
At what level is User Criteria set to control who can read and edit knowledge
articles? Answer - In either the Knowledge Base or Article.
