QUESTIONS AND CORRECT ANSWERS
CURRENTLY TESTING COMPLETE
QUESTIONS WITH DETAILED VERIFIED
ANSWERS /ALREADY GRADED A+
What should tasks look like? - ....ANSWER...WHAT user
wants to do not HOW; specific; some describe a complete
job
Tasks in design - ....ANSWER...write descriptions of task,
produce scenarios covering each task, rough out interface
design
Task analysis summary - ....ANSWER...understand users
and their tasks, real tasks with reasonable functionality
coverage, do your best to anticipate new tasks
Contextual Inquiry method: Go where _____ works,
______ the customer as she works, and talk to the
,customer about their work" - ....ANSWER...customer,
observe
Contextual Inquiry goal: get inside user's _____, see their
____ the way do they; middle ground between pure
observation and pure ______ - ....ANSWER...head, tasks,
interview
Master-apprentice model: allow user to ______ -
....ANSWER...teach us what they do (skill knowledge is
usually tacit), sometimes literal apprenticeship is best.
Principles of Contextual Inquiry: Context: go where
______, conduct inquiry in a normal work environment.
people summarize, but we want _____; keep it ______;
look for _____ ask user to _____ - ....ANSWER...work is;
detais; concrete; skipped steps; fill them in
Principles of Contextual Inquiry: Partnership: -
....ANSWER...Master / Apprentice _ intermittent probing
,Principles of Contextual Inquiry: Partnership stick with
master apprentice; interrupt and go back into -
....ANSWER...role
Principles of Contextual Inquiry: interpretation; Good
facts only starting ____; validate and rephrase; be
committed to ______ what the user is really saying -
....ANSWER...point; hearing
Principles of Contextual Inquiry: Focus -
....ANSWER...You need data about specific tasks; respect
intrapersonal triggers
Contextual Inquiry summary - ....ANSWER...Helps
answer the tasks analysis questions; hybrid between
interview and observation; use master apprentice model to
get them to teach you
Affordance - ....ANSWER...perceived and actual properties
of the thing, primarily those fundamental properties that
determine just how the thing could possibly be used
, Affordances - ....ANSWER...clues about how
object/interface works
Affordances: cultural dependencies -
....ANSWER...experience, knowledge, culture (eg light
switch)
Perceived affordances - ....ANSWER...affordances may be
perceived without actually existing
Physical affordances - ....ANSWER...screen, pointing
device, physiacl buttons, keyboard
Graphic design emphasizes ______; helps users recognize
objects as ____ - ....ANSWER...affordances ; buttons
Conceptual models: Mental Represenations -
....ANSWER...users' understanding of how interfac works
Conceptual models: Mental Represenations Do people
have preconceived models? - ....ANSWER...yes