WGU C208 Change Management and
Innovation Exam 2026 Questions and
Answers
Leadership - Correct answer-The process by which one person influences the
thoughts, attitudes, and behaviors of others.
Subculture - Correct answer-A group of people with a culture which is different
from the larger culture to which they belong.
Change Curve Model - Correct answer-A change process model that explores how
individuals manage personal change.
Cultural norms - Correct answer-A culture's expectation of its members' behavior
in any given situation.
Change management - Correct answer-The process of managing change in an
organization.
Bridges' Transitional Model - Correct answer-A change process model with three
stages: Ending, Losing, and Letting Go; The Neutral Zone; and New Beginning.
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,Organizational Cultural Assessment Model - Correct answer-A model that
categorizes an organization as having one of four types of culture: Clan,
Adhocracy, Market, or Hierarchy.
Innovation - Correct answer-The process by which an organization generates new
ideas and converts them into new products, business practices, and strategies that
create value.
Organizational culture - Correct answer-The basic tacit assumptions about how the
world is and ought to be that a group of people share and that determines their
perceptions, thoughts, feelings, and their overt behavior.
Organizational behavior - Correct answer-The study of how people, individuals,
and groups act in organizations and how organizations can be made more effective.
Creativity - Correct answer-The generation of new ideas by individuals and teams.
First, Second, and Third Order Change Model - Correct answer-A change process
model that explores different orders of change: First (conformative), Second
(reformative), and Third (transformative).
Cultural Web Model - Correct answer-An organizational culture model that
reviews six cultural elements: stories, rituals and routines, symbols, organizational
structure, control systems, and power structure.
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,Organizational change - Correct answer-The act or fact of making an organization
something different from what it is or from what it would be if left alone.
Paradigm - Correct answer-A theory or model about how something should be
done, made, or conceived.
Descriptive change models - Correct answer-A category of change models used for
trying to understand what is going on in an organization.
Change agent - Correct answer-One who initiates a change effort.
Reactive change - Correct answer-A type of change triggered by external factors.
Lewin's Model of Change - Correct answer-A descriptive change model based on
three steps: "unfreezing," "changing" and "refreezing."
Christensen's Disruptive Innovation Model - Correct answer-A model that looks at
the impact on organizations and industries of disruptive technological innovation.
Early adopters - Correct answer-The first group to adopt innovation; a term coined
by Everett Rogers in his Innovation Diffusion theory.
Evolutionary change - Correct answer-A type of change that occurs incrementally.
Crisis change - Correct answer-A type of change triggered by a crisis.
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, Anticipatory change - Correct answer-A type of change that can be recognized in
advance.
Contingency planning - Correct answer-Planning for the response to situations that
may occur such as emergencies or setbacks.
Revolutionary change - Correct answer-A type of change that challenges the
established order in fundamental ways.
Schema - Correct answer-An organized pattern of thought or behavior.
Trigger event - Correct answer-An occurrence that itself results in the risk event
happening.
Prescriptive change models - Correct answer-A category of change models used for
developing a step-by-step process for change.
Kotter's Process for Change - Correct answer-A change model that begins with
establishing urgency and that emphasizes communication and coalition-building.
Provocation Technique - Correct answer-A creativity technique developed by
Edward de Bono that introduces radical or provocative statements meant to
provoke fresh thinking and generate new ideas.
SCAMPER - Correct answer-A technique developed by Bob Eberle that can be
useful for thinking about improving existing products or services.
©COPYRIGHT 2025, ALL RIGHTS RESERVED 4
Innovation Exam 2026 Questions and
Answers
Leadership - Correct answer-The process by which one person influences the
thoughts, attitudes, and behaviors of others.
Subculture - Correct answer-A group of people with a culture which is different
from the larger culture to which they belong.
Change Curve Model - Correct answer-A change process model that explores how
individuals manage personal change.
Cultural norms - Correct answer-A culture's expectation of its members' behavior
in any given situation.
Change management - Correct answer-The process of managing change in an
organization.
Bridges' Transitional Model - Correct answer-A change process model with three
stages: Ending, Losing, and Letting Go; The Neutral Zone; and New Beginning.
©COPYRIGHT 2025, ALL RIGHTS RESERVED 1
,Organizational Cultural Assessment Model - Correct answer-A model that
categorizes an organization as having one of four types of culture: Clan,
Adhocracy, Market, or Hierarchy.
Innovation - Correct answer-The process by which an organization generates new
ideas and converts them into new products, business practices, and strategies that
create value.
Organizational culture - Correct answer-The basic tacit assumptions about how the
world is and ought to be that a group of people share and that determines their
perceptions, thoughts, feelings, and their overt behavior.
Organizational behavior - Correct answer-The study of how people, individuals,
and groups act in organizations and how organizations can be made more effective.
Creativity - Correct answer-The generation of new ideas by individuals and teams.
First, Second, and Third Order Change Model - Correct answer-A change process
model that explores different orders of change: First (conformative), Second
(reformative), and Third (transformative).
Cultural Web Model - Correct answer-An organizational culture model that
reviews six cultural elements: stories, rituals and routines, symbols, organizational
structure, control systems, and power structure.
©COPYRIGHT 2025, ALL RIGHTS RESERVED 2
,Organizational change - Correct answer-The act or fact of making an organization
something different from what it is or from what it would be if left alone.
Paradigm - Correct answer-A theory or model about how something should be
done, made, or conceived.
Descriptive change models - Correct answer-A category of change models used for
trying to understand what is going on in an organization.
Change agent - Correct answer-One who initiates a change effort.
Reactive change - Correct answer-A type of change triggered by external factors.
Lewin's Model of Change - Correct answer-A descriptive change model based on
three steps: "unfreezing," "changing" and "refreezing."
Christensen's Disruptive Innovation Model - Correct answer-A model that looks at
the impact on organizations and industries of disruptive technological innovation.
Early adopters - Correct answer-The first group to adopt innovation; a term coined
by Everett Rogers in his Innovation Diffusion theory.
Evolutionary change - Correct answer-A type of change that occurs incrementally.
Crisis change - Correct answer-A type of change triggered by a crisis.
©COPYRIGHT 2025, ALL RIGHTS RESERVED 3
, Anticipatory change - Correct answer-A type of change that can be recognized in
advance.
Contingency planning - Correct answer-Planning for the response to situations that
may occur such as emergencies or setbacks.
Revolutionary change - Correct answer-A type of change that challenges the
established order in fundamental ways.
Schema - Correct answer-An organized pattern of thought or behavior.
Trigger event - Correct answer-An occurrence that itself results in the risk event
happening.
Prescriptive change models - Correct answer-A category of change models used for
developing a step-by-step process for change.
Kotter's Process for Change - Correct answer-A change model that begins with
establishing urgency and that emphasizes communication and coalition-building.
Provocation Technique - Correct answer-A creativity technique developed by
Edward de Bono that introduces radical or provocative statements meant to
provoke fresh thinking and generate new ideas.
SCAMPER - Correct answer-A technique developed by Bob Eberle that can be
useful for thinking about improving existing products or services.
©COPYRIGHT 2025, ALL RIGHTS RESERVED 4
