Change Management WGU C721 Exam
2026 Questions and Answers
Five elements that support management's effective attainment of organizational
goals - Correct answer-planning, organizing, directing, controlling resources, and
staffing
Define Management - Correct answer-the process of working with and through
people to achieve organizational goals
2 essential pieces in organizations that must be integrated effectively to lead to
high performance. - Correct answer-Management and Leadership
What are the traits of an effective change leader? - Correct answer-They define
themselves as a change leader, embrace risk instead of being adverse to risk as part
of the change process
Organizational Development - Correct answer-the practice of changing people and
organizations for positive growth
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,Change Management - Correct answer-encompasses approaches used by business
content and behavioral process specialists that assist leaders in moving
organizations from a present to future state
Systems Theory - Correct answer-organizations are viewed as a total system of
interdependent subsystems with individual components that include people,
technology, work, and culture all of which work together to respond to external
environmental changes such as competitors, customers, or government regulations
Contingency theory - Correct answer-viewing organizational dimensions (strategy,
structure, people, work, rewards) as parts of a whole that fit together. When one of
these dimensions is out of sync with the others, issues emerge
Long-Term Approach - Correct answer-focuses on lasting effects through changes
in cultural norms including interventions and alter attitudes, behaviors, processes,
knowledge, and structures
Top-down approach - Correct answer-seeks to gain top management commitment
and involvement in order to significantly affect intended changes. Implemented
throughout the organization.
Collaborative approach (pg 12) - Correct answer-involving professionals who are
affected by changes and who support the changes to the organization
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,Analytical Approach - Correct answer-examines data, diagnoses present problems,
and motivates change to resolve issues. Accurate diagnostic skills are a core
competency of OD change agents
Facilitation approach - Correct answer-uses skilled dialogue and discussion,
listening, feedback when assisting professionals to identify weaknesses and
strengths of the organization: planning for change; managing the change process;
and implementing, coaching, and problem solving during the change
Design approach - Correct answer-helps leaders and managers to develop
meaningful work climates where organizational members can accomplish their
goals in a healthy way
What constitutes an internal change? - Correct answer-Changes to an organizations
operating system
A formal subsystem consists of: (8 terms) - Correct answer-leadership, strategy,
management, goals, marketing, operations, technology, and structure
Type 1 error - Correct answer-happens when the environment is actually stable, but
the leaders and mangers perceive it as turbulent and proceed to take unneeded
actions to respond
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, Type 2 error - Correct answer-happens when leaders and managers perceive the
environment as stable when in actuality it is turbulent and they fail to take the
necessary actions thus threatening the survival of the organization
Developmental change - Correct answer-involves an improvement of what already
exists
Transitional change - Correct answer-consists of an implementation to achieve a
known desired state that is different from the existing one. Ex. Installing a new
technology system
Transformational change - Correct answer-involves the emergence of a new,
unknown state for the organization. Ex. Changing the entire structure and culture
of an organization
Dunphy and Stace's Model four levels of change: Level 1 - Correct answer-Fine-
Tuning- This type of change involves an ongoing process of matching and fitting
an organization's strategy, structure, and processes with the environment. Ex.
Commitment to the organization's mission and departments
Dunphy and Stace's Model four levels of change: Level 2 - Correct answer-
Incremental Adjustment: Incremental adjustments are predictable changes that
evolve slowly and systematically at a constant rate over time within the
organization to fit the external environment. Ex. Modifying a mission statement
©COPYRIGHT 2025, ALL RIGHTS RESERVED 4
2026 Questions and Answers
Five elements that support management's effective attainment of organizational
goals - Correct answer-planning, organizing, directing, controlling resources, and
staffing
Define Management - Correct answer-the process of working with and through
people to achieve organizational goals
2 essential pieces in organizations that must be integrated effectively to lead to
high performance. - Correct answer-Management and Leadership
What are the traits of an effective change leader? - Correct answer-They define
themselves as a change leader, embrace risk instead of being adverse to risk as part
of the change process
Organizational Development - Correct answer-the practice of changing people and
organizations for positive growth
©COPYRIGHT 2025, ALL RIGHTS RESERVED 1
,Change Management - Correct answer-encompasses approaches used by business
content and behavioral process specialists that assist leaders in moving
organizations from a present to future state
Systems Theory - Correct answer-organizations are viewed as a total system of
interdependent subsystems with individual components that include people,
technology, work, and culture all of which work together to respond to external
environmental changes such as competitors, customers, or government regulations
Contingency theory - Correct answer-viewing organizational dimensions (strategy,
structure, people, work, rewards) as parts of a whole that fit together. When one of
these dimensions is out of sync with the others, issues emerge
Long-Term Approach - Correct answer-focuses on lasting effects through changes
in cultural norms including interventions and alter attitudes, behaviors, processes,
knowledge, and structures
Top-down approach - Correct answer-seeks to gain top management commitment
and involvement in order to significantly affect intended changes. Implemented
throughout the organization.
Collaborative approach (pg 12) - Correct answer-involving professionals who are
affected by changes and who support the changes to the organization
©COPYRIGHT 2025, ALL RIGHTS RESERVED 2
,Analytical Approach - Correct answer-examines data, diagnoses present problems,
and motivates change to resolve issues. Accurate diagnostic skills are a core
competency of OD change agents
Facilitation approach - Correct answer-uses skilled dialogue and discussion,
listening, feedback when assisting professionals to identify weaknesses and
strengths of the organization: planning for change; managing the change process;
and implementing, coaching, and problem solving during the change
Design approach - Correct answer-helps leaders and managers to develop
meaningful work climates where organizational members can accomplish their
goals in a healthy way
What constitutes an internal change? - Correct answer-Changes to an organizations
operating system
A formal subsystem consists of: (8 terms) - Correct answer-leadership, strategy,
management, goals, marketing, operations, technology, and structure
Type 1 error - Correct answer-happens when the environment is actually stable, but
the leaders and mangers perceive it as turbulent and proceed to take unneeded
actions to respond
©COPYRIGHT 2025, ALL RIGHTS RESERVED 3
, Type 2 error - Correct answer-happens when leaders and managers perceive the
environment as stable when in actuality it is turbulent and they fail to take the
necessary actions thus threatening the survival of the organization
Developmental change - Correct answer-involves an improvement of what already
exists
Transitional change - Correct answer-consists of an implementation to achieve a
known desired state that is different from the existing one. Ex. Installing a new
technology system
Transformational change - Correct answer-involves the emergence of a new,
unknown state for the organization. Ex. Changing the entire structure and culture
of an organization
Dunphy and Stace's Model four levels of change: Level 1 - Correct answer-Fine-
Tuning- This type of change involves an ongoing process of matching and fitting
an organization's strategy, structure, and processes with the environment. Ex.
Commitment to the organization's mission and departments
Dunphy and Stace's Model four levels of change: Level 2 - Correct answer-
Incremental Adjustment: Incremental adjustments are predictable changes that
evolve slowly and systematically at a constant rate over time within the
organization to fit the external environment. Ex. Modifying a mission statement
©COPYRIGHT 2025, ALL RIGHTS RESERVED 4
