NRF RETAIL INDUSTRY
FUNDAMENTALS EXAM
Who is responsible for making sure the safety exits aren't clocked and
are free to be used in an emergency - ANSWERS-police officer
What common events could result in inventory shrinkage -
ANSWERS-product was stolen form the store
Which of the following does not cause inventory shrinkage? -
ANSWERS-products the retailer forgot to order
Which if the following key performance indicators can be used to
measure whether each store is meeting its sales goals? - ANSWERS-
number of sales per store location
When planning for inventory, a company's goal is to have -
ANSWERS-more supply than demand
What organization oversees and controls workplace safety
regulations? - ANSWERS-OSHA
Preventing injury and illness to customers and employees is called -
ANSWERS-workplace safety
, When you have key information about a company's products and
services and use it to help customers understand how these products
and services meet their needs, you have: - ANSWERS-product
knowledge
Which of the following key performance indicators can be used to
measure whether all employees in the company are reaching their
sales goals? - ANSWERS-Number of sales per employee
In the customer loyalty life cycle, the customer has a want or need,
then considered different purchasing options. What step comes next? -
ANSWERS-customer chooses a buying option
Which of the following is a good tip for connecting with customers in
a retail store? - ANSWERS-greet within 30 seconds of their arrival
During the selling process, you assess the needs of the customer by
asking the questions that get the customer tp provide details about
what they want or need. These questions are typically not answered
with a yes or no - ANSWERS-open-ended questions
Which of the following does the OSHA require companies to do tp
help keep the employees safe? - ANSWERS-Train employees how to
respond when an accident occurs
FUNDAMENTALS EXAM
Who is responsible for making sure the safety exits aren't clocked and
are free to be used in an emergency - ANSWERS-police officer
What common events could result in inventory shrinkage -
ANSWERS-product was stolen form the store
Which of the following does not cause inventory shrinkage? -
ANSWERS-products the retailer forgot to order
Which if the following key performance indicators can be used to
measure whether each store is meeting its sales goals? - ANSWERS-
number of sales per store location
When planning for inventory, a company's goal is to have -
ANSWERS-more supply than demand
What organization oversees and controls workplace safety
regulations? - ANSWERS-OSHA
Preventing injury and illness to customers and employees is called -
ANSWERS-workplace safety
, When you have key information about a company's products and
services and use it to help customers understand how these products
and services meet their needs, you have: - ANSWERS-product
knowledge
Which of the following key performance indicators can be used to
measure whether all employees in the company are reaching their
sales goals? - ANSWERS-Number of sales per employee
In the customer loyalty life cycle, the customer has a want or need,
then considered different purchasing options. What step comes next? -
ANSWERS-customer chooses a buying option
Which of the following is a good tip for connecting with customers in
a retail store? - ANSWERS-greet within 30 seconds of their arrival
During the selling process, you assess the needs of the customer by
asking the questions that get the customer tp provide details about
what they want or need. These questions are typically not answered
with a yes or no - ANSWERS-open-ended questions
Which of the following does the OSHA require companies to do tp
help keep the employees safe? - ANSWERS-Train employees how to
respond when an accident occurs
