TTEC EXAM QUESTIONS WITH CORRECT
ANSWERS GRADED A+ FOR 2026-2026
ASSURED EXCEL!!
Ifxaxcustomerxdoesxnotxhavexaxcardxinxtheirxpossession,xwhatxappropriatexoptionxshouldxshouldxbex
offeredxtoxaccessxtheirxfunds?x-xxCORRECTxANSWERSContactxthexsponsor
Selectingxprintablexversionxatxthexbottomxofxthexaccountxhistoryxorxpostedxtransactionxwillxdisplayx
10xscreenxpagesxofxinformation.x-xxCORRECTxANSWERSTrue
WhatxisxthexdailyxmaximumxamountxthatxanxeddxcardholderxmayxwithdrawxatxanxATM?x-
xxCORRECTxANSWERS$1000
Whenxthexcardxisxreceived,xitxcanxbexactivatedxonxthexautomatedxphonexsystem,xthexconsumerxwe
bsite,xorxwithxcustomerxservice.x-xxCORRECTxANSWERSTrue
Itxisxacceptablextoxrefusexaxcustomer'sxrequestxtoxspeakxtoxaxsupervisorxorxtoxhang-
upxonxcustomer.x-xxCORRECTxANSWERSFalse
Ifxaxcustomerxcallsxtoxrequestxaxcardxbexexpeditedxtoxthem,xhoweverxaxcardxwasxalreadyxsentxyester
dayxviaxstandardxmail,xwhatxshouldxyouxadvisexthexcustomer?x-
xxCORRECTxANSWERSEncouragexthexcustomerxtoxwaitxforxthexcardxtoxarrivexthatxwasxordered.
Ifxcustomerxdoesxnotxhavexcardxinxtheirxpossession,xwhatxappropriatexoptionsxshouldxbexofferedxto
xaccessxtheirxfunds?x-xxCORRECTxANSWERSContactxthexsponsor
Thexcustomerxauthenticatedxname,xandx2xtokens(lastx4xofxssnxandxDOB).xTheyxstillxneedxtoxcorrectl
yxanswerxthexsecurityxquestionxifxitxisxonxthexaccountxinxPAS.x-xxCORRECTxANSWERSTrue
ANSWERS GRADED A+ FOR 2026-2026
ASSURED EXCEL!!
Ifxaxcustomerxdoesxnotxhavexaxcardxinxtheirxpossession,xwhatxappropriatexoptionxshouldxshouldxbex
offeredxtoxaccessxtheirxfunds?x-xxCORRECTxANSWERSContactxthexsponsor
Selectingxprintablexversionxatxthexbottomxofxthexaccountxhistoryxorxpostedxtransactionxwillxdisplayx
10xscreenxpagesxofxinformation.x-xxCORRECTxANSWERSTrue
WhatxisxthexdailyxmaximumxamountxthatxanxeddxcardholderxmayxwithdrawxatxanxATM?x-
xxCORRECTxANSWERS$1000
Whenxthexcardxisxreceived,xitxcanxbexactivatedxonxthexautomatedxphonexsystem,xthexconsumerxwe
bsite,xorxwithxcustomerxservice.x-xxCORRECTxANSWERSTrue
Itxisxacceptablextoxrefusexaxcustomer'sxrequestxtoxspeakxtoxaxsupervisorxorxtoxhang-
upxonxcustomer.x-xxCORRECTxANSWERSFalse
Ifxaxcustomerxcallsxtoxrequestxaxcardxbexexpeditedxtoxthem,xhoweverxaxcardxwasxalreadyxsentxyester
dayxviaxstandardxmail,xwhatxshouldxyouxadvisexthexcustomer?x-
xxCORRECTxANSWERSEncouragexthexcustomerxtoxwaitxforxthexcardxtoxarrivexthatxwasxordered.
Ifxcustomerxdoesxnotxhavexcardxinxtheirxpossession,xwhatxappropriatexoptionsxshouldxbexofferedxto
xaccessxtheirxfunds?x-xxCORRECTxANSWERSContactxthexsponsor
Thexcustomerxauthenticatedxname,xandx2xtokens(lastx4xofxssnxandxDOB).xTheyxstillxneedxtoxcorrectl
yxanswerxthexsecurityxquestionxifxitxisxonxthexaccountxinxPAS.x-xxCORRECTxANSWERSTrue