AIC 303 - CH. 1 QUIZZES QUESTIONS & ANSW..
The job of the claims rep involves three primary areas of claims handling:
coverage, liability and
A. Denials.
B. Initiating litigation.
C. Damages.
D. Investigating other coverages. Answer - C. Damages.
The job of the claims rep involves three primary areas of claims handling:
coverage, liability and damages.
Which one of the following is an advantage of using written statement instead
of recorded statements?
A. Written statements are typically accomplished more quickly.
B. Written statements can be produced by an insured, freeing the claims rep's
time.
C. Only written statements are accepted in many courts.
D. Written statements minimize allegations that questions were leading or that
the claimant was entrapped. Answer - D. Written statements minimize
allegations that questions were leading or that the claimant was entrapped.
(Ch. 1 - EO #3, B. #1)
Which one of the following applications of technology saves a great deal of
time and travel for claims reps?
A. Chatbots
, B. Digital appraisal photos
C. Data from the Internet of Things
D. Drones Answer - B. Digital appraisal photos
Claims reps are increasingly saving on time and travel by relying on photos
taken by insureds or specialists to assess damage and make appraisals.
(Ch. 1 - EO #4)
To respond to common customer inquiries such as claims status updates, many
insurers are deploying technology in the form of
A. Offshore telephone support.
B. Chatbots.
C. Social media.
D. The Internet of Things. Answer - B. Chatbots.
Chatbots powered by artificial intelligence are used to answer questions and
interact with customers online.
(Ch. 1 - EO #4)
With a few limited exceptions, commercial general liability policies specifically
exclude
A. Unfair employment practices perils.
B. Directors and officers liability perils.
C. Pollution and environmental perils.Correct. With a few limited exceptions,
commercial general liability policies specifically exclude pollution and
environmental perils.
D. Personal injury perils. Answer - C. Pollution and environmental perils.
The job of the claims rep involves three primary areas of claims handling:
coverage, liability and
A. Denials.
B. Initiating litigation.
C. Damages.
D. Investigating other coverages. Answer - C. Damages.
The job of the claims rep involves three primary areas of claims handling:
coverage, liability and damages.
Which one of the following is an advantage of using written statement instead
of recorded statements?
A. Written statements are typically accomplished more quickly.
B. Written statements can be produced by an insured, freeing the claims rep's
time.
C. Only written statements are accepted in many courts.
D. Written statements minimize allegations that questions were leading or that
the claimant was entrapped. Answer - D. Written statements minimize
allegations that questions were leading or that the claimant was entrapped.
(Ch. 1 - EO #3, B. #1)
Which one of the following applications of technology saves a great deal of
time and travel for claims reps?
A. Chatbots
, B. Digital appraisal photos
C. Data from the Internet of Things
D. Drones Answer - B. Digital appraisal photos
Claims reps are increasingly saving on time and travel by relying on photos
taken by insureds or specialists to assess damage and make appraisals.
(Ch. 1 - EO #4)
To respond to common customer inquiries such as claims status updates, many
insurers are deploying technology in the form of
A. Offshore telephone support.
B. Chatbots.
C. Social media.
D. The Internet of Things. Answer - B. Chatbots.
Chatbots powered by artificial intelligence are used to answer questions and
interact with customers online.
(Ch. 1 - EO #4)
With a few limited exceptions, commercial general liability policies specifically
exclude
A. Unfair employment practices perils.
B. Directors and officers liability perils.
C. Pollution and environmental perils.Correct. With a few limited exceptions,
commercial general liability policies specifically exclude pollution and
environmental perils.
D. Personal injury perils. Answer - C. Pollution and environmental perils.
