CIST 1122 Hardware and Installation Midterm Exam Questions and Answers Graded A+
Unless otherwise dictated by your local authorities, which of the following would be the EASIEST
way to deal with these alkaline batteries? - Answers They can be thrown in the trash
Unless otherwise dictated by your local authorities, which of the following is the BEST way to
deal with this laptop batteries? - Answers They must be recycled
Which of the following requires special disposal procedures to comply with environmental
guidelines? - Answers Notebook battery
While swapping motherboards the original motherboard has signs of corrosion What is the
BEST solution to resolve corrosion? - Answers Decrease the humidity in the data center
What is the BEST way to dispose of printer cartridges? - Answers Return them to the
manufacturer for recycling
What methods is used to ensure proper ventilation in a server room - Answers Hot and cold
aisles
The lights seem dimmer than normal and sometimes flicker which electrical term BEST
describes the condition your are most likely experiencing? - Answers Brownout
Which of the following device types should be plugged into a surge-protected-only outlet on a
UPS unit and not a battery backup outlet - Answers Laser printer
Besides protecting a computer from under voltages, a typical UPS also performs which other
actions? (select two) - Answers 1) Conditions the power signal
2) Protects from over voltages
Fearing that your computers (especially the servers) could be danger by these brownouts, your
manager has asked you to find a solution to this problem which of the following would be the
BEST device to recommend to your manager for computer protection? - Answers UPS
A co worker accidentally left a report open next to her computer. It states that a friend of yours
in accounting will be submitted for review of their poor work performance continues which of
the following is the BEST action to take? - Answers Ignore the paper and tell no one of its
contents
You say to the customer, stop worrying. I know what I'm doing. Which of the following
professionalism principles are you failing to follow? - Answers Avoid dismissing customer
problems
You discover the switch on the power switch is off. After switching it on, all the components and
, their functionality return to normal. Which of the following is the BEST way to explain the
solution to the customer? - Answers "I found this power switch in the off position. Now that it's
on, it appears as though that was the problem. Can you confirm that the problem has been
resolved ?"
A user ask you to perform a task that you do not know how to do and is not in the scope of your
job duties. What is the BEST way to respond to this situation? - Answers Explain to the user this
is not a task you can perform but you will do your best to contact someone who can perform the
task
The owner of the computer is still explaining the troubleshooting steps already completed, you
quickly connect the power. Which of the following professionalism principles is the technician
failing to follow? (Select two ) - Answers 1) Actively Listening
2) Avoiding being judgmental
Robin the escorts you off the premises. When you get home that evening, you tell your spouse
about the document you saw. Which of the following professionalism principles did you fail to
follow? - Answers Deal with confidential materials appropriately
You check the caller ID, and you see that the call is related to parts you ordered for another
customer. Which of the following is the MOST professional way to handle the situation? -
Answers Ask the customer if it is ok to take the call, and then step into the hallway to briefly talk
on the phone
As a PC technician you know you will be late to an appointment with a customer. Which of the
following actions should you take? (Select two.) - Answers Contact the customer and apologize.
Give a realistic timeframe for your arrival.
You quickly determine that the problem is not with the email program, but that the employee
needs to learn how to use the program. What is the BEST Way for you to respond? - Answers
Set up an appointment to gain the employee on how to complete common email tasks
However, you know that her department doesn't have a budget for new equipment. Your
supervisor is the only one that has authority to allocate department funds. Which of the
following is the BEST way to respond? - Answers Tell the employee that her department doesn't
currently have a budget for equipment upgrades
Which part of the change management process specifies how you will return affected systems
to their original state if your implementation fails? - Answers Blackout plan
You are filling out a change order form. Toward its end, you explain how you will return affected
hardware and software to its original state if the change fails. What is this plan called? -
Unless otherwise dictated by your local authorities, which of the following would be the EASIEST
way to deal with these alkaline batteries? - Answers They can be thrown in the trash
Unless otherwise dictated by your local authorities, which of the following is the BEST way to
deal with this laptop batteries? - Answers They must be recycled
Which of the following requires special disposal procedures to comply with environmental
guidelines? - Answers Notebook battery
While swapping motherboards the original motherboard has signs of corrosion What is the
BEST solution to resolve corrosion? - Answers Decrease the humidity in the data center
What is the BEST way to dispose of printer cartridges? - Answers Return them to the
manufacturer for recycling
What methods is used to ensure proper ventilation in a server room - Answers Hot and cold
aisles
The lights seem dimmer than normal and sometimes flicker which electrical term BEST
describes the condition your are most likely experiencing? - Answers Brownout
Which of the following device types should be plugged into a surge-protected-only outlet on a
UPS unit and not a battery backup outlet - Answers Laser printer
Besides protecting a computer from under voltages, a typical UPS also performs which other
actions? (select two) - Answers 1) Conditions the power signal
2) Protects from over voltages
Fearing that your computers (especially the servers) could be danger by these brownouts, your
manager has asked you to find a solution to this problem which of the following would be the
BEST device to recommend to your manager for computer protection? - Answers UPS
A co worker accidentally left a report open next to her computer. It states that a friend of yours
in accounting will be submitted for review of their poor work performance continues which of
the following is the BEST action to take? - Answers Ignore the paper and tell no one of its
contents
You say to the customer, stop worrying. I know what I'm doing. Which of the following
professionalism principles are you failing to follow? - Answers Avoid dismissing customer
problems
You discover the switch on the power switch is off. After switching it on, all the components and
, their functionality return to normal. Which of the following is the BEST way to explain the
solution to the customer? - Answers "I found this power switch in the off position. Now that it's
on, it appears as though that was the problem. Can you confirm that the problem has been
resolved ?"
A user ask you to perform a task that you do not know how to do and is not in the scope of your
job duties. What is the BEST way to respond to this situation? - Answers Explain to the user this
is not a task you can perform but you will do your best to contact someone who can perform the
task
The owner of the computer is still explaining the troubleshooting steps already completed, you
quickly connect the power. Which of the following professionalism principles is the technician
failing to follow? (Select two ) - Answers 1) Actively Listening
2) Avoiding being judgmental
Robin the escorts you off the premises. When you get home that evening, you tell your spouse
about the document you saw. Which of the following professionalism principles did you fail to
follow? - Answers Deal with confidential materials appropriately
You check the caller ID, and you see that the call is related to parts you ordered for another
customer. Which of the following is the MOST professional way to handle the situation? -
Answers Ask the customer if it is ok to take the call, and then step into the hallway to briefly talk
on the phone
As a PC technician you know you will be late to an appointment with a customer. Which of the
following actions should you take? (Select two.) - Answers Contact the customer and apologize.
Give a realistic timeframe for your arrival.
You quickly determine that the problem is not with the email program, but that the employee
needs to learn how to use the program. What is the BEST Way for you to respond? - Answers
Set up an appointment to gain the employee on how to complete common email tasks
However, you know that her department doesn't have a budget for new equipment. Your
supervisor is the only one that has authority to allocate department funds. Which of the
following is the BEST way to respond? - Answers Tell the employee that her department doesn't
currently have a budget for equipment upgrades
Which part of the change management process specifies how you will return affected systems
to their original state if your implementation fails? - Answers Blackout plan
You are filling out a change order form. Toward its end, you explain how you will return affected
hardware and software to its original state if the change fails. What is this plan called? -
