PGA PGM 3.0 Level 2 Golf Ops Questions and Answers Latest.

PGA PGM 3.0 Level 2 Golf Ops Questions
and Answers Latest
Question 1
the vision Core Values and mission statement of a golf facility should be developed
concurrently with establishing a facility wide business plan that concludes concrete
goals and strategies for meeting them.
Correct Answer
True



Question 2
Proper business planning and operations alignment directs that sufficient resources
be identified before strategies for achieving business objectives are developed.
Correct Answer
False



Question 3
What department is considered the core unit of most facilities?
Correct Answer
The Golf operation



Question 4
What is one of the descriptive/directional elements of the facility's business that need
to be in place before the golf operation is defined?
Correct Answer
facility type, geographic locale, customer base, business objectives and goals,
strategies




Page 1 of 110

,Question 5
Policies and procedures are part of which support element of the golf operations
organization?
Correct Answer
Systems



Question 6
What is the most accurate description of the relationship between the facility's
business plan and the golf operation?

Correct Answer
Alignment - the golf operation must correspond with the facility's business plan.



Question 7
What is the principal focus of golf operations?
Correct Answer
providing high-quality playing experiences and customer service in line with the
core values, vision and mission of the organization



Question 8
Stakeholders, owners, and boards are positioned at the bottom of a traditional
organization chart (T/F)
Correct Answer
False



Question 9
From a functional perspective, a vendor is what kind of resource?
Correct Answer
Financial resource, they can extend credit and work out arrangements that are quite
valuable for a Golf Operation




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,Question 10
What combination of interaction strategies would be the first choice for promoting a
positive facility-wide culture?
Correct Answer
Involving and Supporting



Question 11
What must exist for a facility to have a positive culture?
Correct Answer
Communication and openness to change



Question 12
What would a typical organizational chart of a golf operation show?
Correct Answer
Basic responsibilities and the relationships between an operation's functional areas.



Question 13
In what way is time related to other resources?
Correct Answer
It must be reasonably accounted for and allocated appropriately, and is tied to
every other resource.



Question 14
What is the most likely determinant of the complexity of a facility's organization
chart?
Correct Answer
The size of the facility, the number of services offered to customers , and the type of
facility and its mission.




Page 3 of 110

, Question 15
What are examples of financial resources?
Correct Answer
Facility reserves, outside sources of investment, vendors, banks, the physical
property, membership,



Question 16
Staff is considered a tangible facility resource? (T/F)
Correct Answer
True



Question 17
What intangible resource is key to enabling and facilitating peak performance?
Correct Answer
culture



Question 18
How can a facility foster a culture of improvement?
Correct Answer
encourage open discussion and input , provide tools to positively impact operation



Question 19
"Identify staffing needs" is one of the staff-management roles in running a golf
operation. (T/F)
Correct Answer
True




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